BT Infinty in Slough

Good Morning All
I have been waiting to get BT Infinity for a while now, the Infinity checker tells me that SLOUGH MAIN has been enabled but it is not available to everyone in Slough. It is rather frustrating as my line speeds are not the best and things like video on demand are not so good.
I have even heard a stories that some parts of Slough may never get fibre due to some sort of block around the Farnham Rd area.
My postcode is SL1 3BJ any information from anybody would be great.
Thank you
Kam
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BT BROADBAND AVAILABILITY CHECKER Address 31 NORTHAMPTON AVENUE, SLOUGH, SL1 3BJ on Exchange SLOUGH MAIN is served by Cabinet 33
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
80
79.9
20
20
Available
FTTC Range B (Impacted)
80
73.9
20
19
Available
WBC ADSL 2+
Up to 3.5
2 to 6
Available
WBC ADSL 2+ Annex M
Up to 3.5
Up to 0.5
2 to 6
Available
ADSL Max
Up to 2.5
1.5 to 5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
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Similar Messages

Availability in Slough SL2 5JA

Hi,
When can I expect to be able to receive BT Infinity in Slough / SL25JA / Kendal Drive?
Solved!
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BT BROADBAND AVAILABILITY CHECKER Address 76 KENDAL DRIVE, SLOUGH, SL2 5JA on Exchange SLOUGH MAIN is served by Cabinet 48
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
68.1
50.7
20
14
Available
FTTC Range B (Impacted)
57.4
32.3
20
9.9
Available
WBC ADSL 2+
Up to 7
4.5 to 11
Available
WBC ADSL 2+ Annex M
Up to 7
Up to 1
4.5 to 11
Available
ADSL Max
Up to 5.5
4 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
To say thanks for a helpful answer, please click the white star

Infinty connection timeouts requireing constant we...

I have recently started experiencing a strange and increasingly frustrating problem with our Infinty / HH3 setup.
Our Infinity experience has been excellent up until this problem started happening.
The problem as best as I can describe it is as follows:-
1> If a open a browser my homepage (google.com) times out and won't connect I then have to refresh for it to load the page.
2> When viewing sites that use multiple domains such as eBay.com often the main page elements will load but elements within that page located on other domains (*ebaystatic.com, *ebayrtm.com) just time out, meening that I have to refresh / reload the page to view it.
3> I have recently written a Python script that polls various NTP servers, it was working fine until this problem started now it regularly fails to connect to the NTP server due to network timeout.
The problem seems to affect all of my machines so its not a software / setup problem. It also affects both wired and wireless devices so I doubt it's anything specific to my network. It is becoming increasingly frustarting having to constantly refresh webpages just to veiw them
A little background on my setup just incase it helps:-
Modem and router: Openreach modem -> HomeHub3b
Wired Cat5e network: Cisco unmanaged switch -> MacPro + Cobalt RAQ web/mail server
Wireless G: Laptop running RedHat Enterprise Linux + Laptop running Windows-7 + Adroid Smartphone
Any help would be appriciated..

ray_dorset wrote:
What's there for BT to sort out? It isn't happening to me for example. The problem is more likely to be on your network.
Next test is to connect your PC to the modem instead of using the Homehub, and set up a PPPOE session on your PC, this may show the Homehub as a potential problem.
It is possible that it's a BT issue, I have experienced first hand a very similar issue with a different ISP at a different address whereby despite having a stable DSL connection (no dropouts) I would get page timeouts and page not found errors at random. My first thought at the time was that my router had gone bad, so I swapped it out with a known good router the problem still persisted. I also tried all of the usual stuff like connecting via the master socket, changing DNS servers etc etc... but still no good. So I contacted my ISP they ran checks which apparently showed no problem, yet the problem persisted. In the end I wrote a little script that would ping bt.com and log the results, after about 12 hours the log clearly showed many time outs, I sent the log to my ISP they did more checks and couldn't find any problems, they then handed the case to BT wholesale and within a few hours the problem was resolved.

HH5/Infinty 'resets' regularly and speed is gradua...

Had lots of problems with Orange Broadband earlier this year. I had to constantly reset the router to maintain a reasonable speed that would slowly drop until I reset again (up to a doazen times a day at its worst) Orange organised two visits from BT engineers. First chap replaced the entire line segment at my house after hearing lots of noise on the the line. Problem remained so second chap arrived plugged in a tester which gave him green ticks on the diagnostics (twisted pair basic cable test i presume, as it displayed cable length etc) and reported that 'that was all he could do'.
Orange couldn't offer any further service without charging me (?) so I decided to sign up for BT Infinty.
SInce the end of March when infinity was fitted (ignoring the first settling in week) I've had two weeks of constant resets (HH5 reporting that it was going down in the system events) followed by a month of stable 28 down/8 up. Now for the last 8 days or so I'm back to constant resets that show in the WAN logs as loads of PPP traffic (LCP and IPCP request/acks) and a speeds consistently down to 18 down/5 up. The speed reduction is slightly annoying but the dropouts can be 4 or 5 times an hour which grows tiresome when streaming Netflix or in the middle of changing very important details on banking websites etc.
BT performance test shows 18 down/5 up but cant give extra diagnostics due to a fault ( I've tried several times the last two days)
Quiet line test has some crackle on the line.
2 coincidences - Its not stoppped raining for the last fortnight and a BT engineer was working on the pole outside and a nearby residence at the same time the problem started.
I don t see the point in risking a £130 bill for organising another engineer visit when it was No fault found under Orange.
What do I Do?? Please help. I love the service/HH5/BT Sport online etc and don't want to fight contracts and switch to cable but I am growing tired of phone line faults, for four months now under two different providers.

Sorry folks, thought I might catch the eye of a 'I can help you with that' technician and avoid more level 1 phone calls and/or a hefty bill for another pointless engineer visit but my forum skills are obviously pretty low. I honestly thought joining BT Infinity would be mostly painless after two months of speaking to Orange.
BT BROADBAND AVAILABILITY CHECKER
Telephone Number on Exchange MICKLEOVER is served by Cabinet 7
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
60.1
43
17
10.8
Available
FTTC Range B (Impacted)
51.1
28.3
17
7.7
Available
WBC ADSL 2+
Up to 14
10.5 to 17
Available
WBC ADSL 2+ Annex M
Up to 14
Up to 1
10.5 to 17
Available
ADSL Max
Up to 5.5
5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
1. Product name: BT Home Hub
2. Serial number: +068343+NQ40330148
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 26/03/14
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 12:03:25
6. Data rate: 5998 / 19997
7. Maximum data rate: 17937 / 69655
8. Noise margin: 15.0 / 20.1
9. Line attenuation: 0.0 / 20.3
10. Signal attenuation: 0.0 / 20.4
11. Data sent/received: 74.6 MB / 500.2 MB

I`m out of pocket after BT Infinty upgrade

Hi ,
I`ve been left out of pocket after my install .
The engineer arrived on friday 30th November 2012 to upgrade my basic BT broadband to BT Infinty but after spendind a good few hours here left saying he had lost my phone line connection and couldn`t connect my broadband ,leaving me with NO Phone or Broadband :-( , he did assure me he would contact HQ and someone would be out tomorrow to fix it :-)
At approx 14:00 on Saturday 31 Nov I phoned BT to see what was happing but they didn`t know anything about it only that my ordered hadn`t been finished ....... After I explained to lady what had happend she sent out an engineer within the hour to have a look :-) The engineer did manage to get my phone line working again but was unable to fix my broadband , he said the phone BT back and they would send someone else out next week :-(....... BT told me they would phone me back on tuesday 4th december with a date to get my broadband fixed :-)
On tuesday 4th December BT rang me and at 1st said the 17th of December was the 1st date they could get me a New appointment to fix my broadband ,I pointed out i didn`t need a NEW appointment as they haven`t finished the work from the last one....... After a short while BT aggreed to send an engineer out the next day to fix it.
So today Wednesday 5th december they finallly fixed it and i`m back on my broadband :-)
But I was without broadband for 5 days and phone line for 1 day . I beed my broadband to do all my online bankung and submit my work time sheets so I was forced to buy myself a Dongle and credit so I could connect to the internet and pay my bills leaving me OUT OF POCKET...! I couldn`t use a library or friends internet as all my bills and work time sheets are private...
How do I go about claiming my money back as the problem wasn`t my fault and BT made a point of tellng me it would cost me £90 if the fault was caused by ME...!!!
Thanks
Brian

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Infinty.... what a joke!!

Hi all, I have put up with BT for too long now without saying anything. Now tonight was the final straw!
I moved up to Lincolnshire in January from Reading. I had been with BT Broadband for 3 years while I was living in Reading without any real problems. I sometimes suffered throttled speeds and occasional blackouts for a few days oh and regular home hub issues... Ok so I did have problems but when everything worked I got a good 3.5Mb speed. Not super fast but more than enough for me to be downloading, online gaming and the other half surfing the net.
I was on the top "unlimited" package and before moving I enquired over the phone about my new expected speeds. As i didnt have a phone line installed yet, they could only give me a rough estimate but, they said the average was about 2.5Mb. Not too shabby considering I am about 10 miles outside of Lincoln City centre.
When I moved up to Lincolnshire I stayed with the same package and after a mistake from the call centre, leaving me without internet and a phone line for the first week in my new house, (the most important time to need it really) only to find out that my new property only got 0.256Mb.... YES thats right 0.256Mb!!!!!! After an agonizing, drawn out phonecall to the most unhelpful call centre I have ever experienced I had managed to get myself onto the lowest option as I didn't see how they were offering me a premium package for what I was getting.
So to my delight 9 months after moving up here I catch the BT Infinty advert on TV! Yes they are finally upgrading..... erm well no. And there are no plans to either!
Why are they not upgrading the worst and oldest lines first before the average ones first? Ive been in both boats and yes my old speeds in Reading could have been better but it wasn't a must have! As I said it was more than fast enough to do most things. Whereas I cannot even play online anymore. Pretty frustrating after shelling out £40 to xbox live in January. Frustrating trying to download XBOX updates which sometimes take a day. Webpages that can take up to 30 seconds to load. Albums that take about and hour to download, and things like iPlayer and 4OD etc you can just forget it.
Added to all of this the poor customer support both from the call centres and engineers and the quite frankly apauling BT Home Hubs! I'm amazed the Orange light hasnt needed to be changed yet as it is on so often.
I really am at the end of my teather with BT Broadband now.
I hope nobody else has had an experience like mine but unfortunately I'm sure that it wont be the case.
Thanks for reading if you managed to make it this far.
Cheers all.
Chris.

Hi Chris ...
When I first saw the roll out map for Infinity Broadband .... I was dismayed.
I looked at North Lincolnshire and the Humberside region, and clearly there was little to get excited about.
For economic reasons BTw have seen fit to concentrate on key specific areas with high population levels.
This being one of the key reasons why our area ( I live close to you) was not included in the first part of the
project.
We live in a big county that has a low level density of population, even Lincoln.
I personally believe areas like Lincoln, Hykeham and such will eventually benefit, whereas I'm sure I won't
in the villages. I'd wait and see what next year;s allocation brings, as the project is expanded and alternative
providers take up the batton ... as in South Yorkshire.
Besides ..... http://www.broadbandsuppliers.co.uk/news/wireless-broadband/lincoln-to-have-comprehensive-wi-fi-cove...
for commercial business to begin with ... but my guess is, if it gets support it'll get taken up for domestic use and expanded into outlying areas. Lincoln lends itself very nicely to supply high speed wifi broadband to some of the out -lying areas. ( a mast on the cathedral wouldn't go down a bomb though )

New Infinty installation Actual sync vs estimated ...

Hi
Infinity 2 installed yesterday, original estimate and order stated 63.3 down and 20 up.
BT Engineer turned up and could not locate master socket, instead I have 3 sockets which are all joined somewhere but we could not locate where as each socket only had one cable to it. Anyway he ended up putting master socket on one of these and installed Infinty and left.
Now he said my sync speed was 44 down and 16 up
Speed test confirms this.
My question is how close to the original estimate of 63.3 down 20 up should i be?
Is the current 44 down 16 up acceptable?
Is the lack of master socket a factor in the lower speed?
Would it help if I disconnected the other 2 sockets?
Would they send an engineer out to remedy this?
I should point out that this is a modern/fairly new apartment block.
Apologies for all the questions

Hi and welcome to the forum, i wouldn't worry about it too much to be honest, there is a 10 day stabilisation period so your speeds have plenty of time to increase of this period of time. Your current downloads are more than acceptable, so hopefully your connection will just increase over time.
I wouldn't worry about the sockets/master socket as of yet, if they were a problem you would be syncing lower than your are now.
After the 10 days if you are not near your estimate download speeds they may do a line/fault check to see if there is anything wrong there and then send out an engineer if necessary.
Use this over the next 10 days: http://www.speedtester.bt.com (ADSL/FTTC) one on that speedtest. You may not be able to access at first but you will later into your stabilisation period, don't worry about the speeds posted on this speedtest only your profiles are really important as of the moment, always test wired as well
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

Bt infinty is in my area and accepting orders for ...

Hello fourms, Just to let you know this is my first post...
So about a month back on the open reach website they said that infinty is in our area, which is New Milton.
So far the only place I know that can get it is at Ballard school if you want their number its 01425 ******.
I have rung up bt twice now and they say that there is no sign of infinty on their end in my area.
also if you would like my post code it BH25 5EX. I have checked out my dads office which is in New Milton and the exchange is so close to his building that he could spit on it.. He keeps joking about it would be quicker just to run a cable him self! If you could get me any news on why infinty is not avalible on my street let alone most of New Milton, I would be very greatful. Also at home i am on cabnit 34 and at my dads office he is on cabnit 4.
Kind regards
Niall
Solved!
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Hi NiallW ,
As ryant704 has said you can check if WBC FTTC fibre broadband such as BT Infinity is available to your landline number/address by going to the BT Wholesale Database. If it gives a estimated date for WBC FTTC then your cabinet is in the rollout plan.
If you do not have a BT recognisable number then you can check using your address by going to BT Wholesale Database http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput .
Click here to see an example of what your looking for in the BT Wholesale Database.
If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan.
I have also checked the address at BH25 5EX and it looks like your cabinet (pcp 34) isn't currently in Openreach's fibre broadband rollout plan as it doesn't mention WBC FTTC for any addresses at BH25 5EX
The Openreach Superfast Fibre Broadband rollout is still in it's early stages and the plans are always being added too.
So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service. • Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
• There isn't a adequate power supply
• Health and safety issues
• No ducting or inadequate ducting
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-openreach.co.uk/expression-gen.aspx
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet (pcp34) then you maybe in luck for Fibre broadband.
Hope that helps,
Cheers
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs. BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
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Cant get BT Infinty at the moment?

Hello,
I wanted to upgrade to BT Infinity today but after it did a small check, it told me that BT infinity was unavailable.
I ran a ''Can I get fibre Optic Broadband?'' and it says that BT services are available for <phone number>
However when I go to upgrade my broadband it says
''Sorry, you can't get BT Infinity at the moment but we've got some great broadband deals for you, just choose a package from the list below. We'll let you know if BT Infinty becomes available to you.''
Help?
Thanks,
Lee.

Hi again imjolly, thanks for the reply.
Exchange CHESTER/SOUTH is served by Cabinet 98
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
WBC FTTP
Up to 330
Up to 30
Available
WBC ADSL 2+
Up to 3.5
2 to 6
Available
WBC ADSL 2+ Annex M
Up to 3.5
Up to 0.5
2 to 6
Available
ADSL Max
Up to 2.5
1.5 to 5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

Hi bt infinty package question

iam a new customer
i oreder the unlimited upto 40mb package
now i dont know if the fair usage is 300gb a month or 100gb a month download limits
will my uploads count as bandwidth
or will my download count as what i used
will bt make it completely unlimited in future because 300gb a month is aj oke
why dont you have a set time in the country where we can download and upload at a certain without limits
south of england
9am to 12
wales
12 to 3
north of england
3 to 6
scotland
6 to 9
ireland
islands offshore
9 to 12
and give other people within that time a set limit of 25mb download
and 5upload
to be better traffic management for all within them times
so if i can work that out and make all user happy then why cant people n the big bosses do the big same ideal
so what times are the off peak time can i download
without being penalised??
what time is the peak hours
so if leave downloads on overnight i wont be using my fair usage policy?
you always gotta remember if someone downlaod off the internet someone could recieve a coruppted file or fake
one and will have to download it again
bt this is your only chance to make things work for your company again
get rid of the f.u.p
and make your market again
if you want to make profits then charge a bit extra for the truly fibre optic download limits
as it stand the uk has the worst isps and spy policy and police watching us what we do
as it stand bt -2 and talk talk will sonn collapse because fup
suxs and you are making a rubbish service of it
get rid of the advertising
and the daft leaflets
word of mouth costs nothing
and use the money spent on stupid advertising updating
the network and deliver whatu promise unlimited download
the upto
and small print scam should be a thing of the past
i be online hopefully by 11th of march
capping it to 1mbp and 1mbp upload is rubbish that is fraud
you are not providing a service what we r paying for
Solved!
Go to Solution.

oh what a load of rubbish couting uploads n download into the 300gb package iam looking for a virginmedia area cant live with a police state what to do and when to do
bye bye bt infinty
you look after you profits more than your customers
i be switching supplier once i move in i canth ave a life of being told what to
bt infinty can look for there customers else where
fibre optic broadband
nah more like dail up what u r offering
bye bye it is option b
yep we all know what happens to firewaokrs when they explodes like what they do in the advert on tv they r useless
use like your rubbish 300gb a month usage policy nice try the uk lags behind the world
again
in germany they got a 100mb line for 30 euros
sp i dont why bt cant do that
profits n shareholders
and listen to other people

BT Infinty down now for 10 days.

Hi. Had bt infinty for around a year now. Recently on the 20th of april i had no internet. the broadband light was flashing orange. this has happened before so i left it thinking it would cure itself. The next morning it was still the same so i rung bt help. Spent over 40 mins on the phone trying various troubleshooting options, all of which i had already tried several times.
Finally the woman agreed to send an engineer out on thursday the 25th of april. He arrived and said there was a problem in the local area with infinity. He said there was a fault with the DSLAM power supply and it was due to be fixed that day.
He ran some tests on the phone line and connection from the master socket and said everything was fine. He called techsupport and told me there was nothing else he could do as the job had been contracted out by another company.
He said the job had a close date of the 30th of april, and went on his way.
The next day, still no internet so i rang bt help again, explained the situation to him. Put me on hold for around 20 mins while he spoke to his level 2 supervisor. Came back and said yes there is a fault on the line and the engineers are fixing it as soon as possible and told me all i could do was wait.
Today i still have no internet. But if i log into my bt account the fault checker says the fault has been closed and the problem fixed. There is clearly still a problem and i am loathed to ring bt help once again to be fobbed off.
I am paying £25 a month for a service i havnt been able to use for 10 days now. It's my birthday today and so far its been miserable trying to rectify this, please help :-(

So came home from work to find still no internet access. Waited for the promised phone call betweem 6-7 which didn't arrive either.
Called them up again and asked what was going on. He said oh yes sir they are working on the cabinet now. I look out of the window at the cabinet and no one is there. So i said no there isn't why are you lieing again? ohhh yes sir there is actually a problem at the exchange now. Then asked me to wait 10 minutes while he found out more info.
35 minutes later he comes back and says it will be fixed tommorow now but i may need an engineer to come out again to replace all our equipment (even though he tested it the first tie and said there was nothing wrong with our router/home hub and it was definately something wrong at the cabinet.
So 11 days without service and blatently lied to twice. I've contacted the mods yesterday but havn't heard anything back yet.
Don't know what else to do, feels like i'll never get this resolved anytime soon and i'm finding it more and more difficult to remain calm on the phone when i just get a pack of lies.

BT infinty keeps being put back since 31st of dece...

I am relly anoyed with bt because i have being looking forward to getting bt infinty installed but everytime i check it gets put back every 3 months and i am not happy my postcode is WF11 8BQ and it is available in other of knottingley west yorkshire please tell me whats going on
Solved!
Go to Solution.

On http://www.superfast-openreach.co.uk/where-and-when/ it shows the Yellow Marker, in which says:
This marker shows cabinet: P6
Which is linked to exchange: KNOTTINGLEY
Please note: This is the intended area for the cabinet that will provide fibre broadband services to your postcode. We're sorry but it’s taking us longer than planned to get your cabinet ready for service. Please bear with us.
We're sorry that the work we are doing to bring fibre broadband to your area is taking longer than first planned. This can be for many reasons that include blocked underground cable routes, issues with providing electrical power to the cabinet and issues with the cabinet’s location. Please bear with us while we work to resolve this which may take some time. We will continue to work on this and apologise for any inconvenience this has caused.
If you would like any more information feel free to contact us [email protected]

BT infinty being put back again 4 times since 31st...

I am relly anoyed with bt because i have being looking forward to getting bt infinty installed but everytime i check it gets put back every 3 months and i am not happy my postcode is WF11 8BQ and it is available in other of knottingley west yorkshire please tell me whats going on
Solved!
Go to Solution.

I'm in the same situation, they said it would be 31st August 2012, I logged on to order it on that day, to find it had been put back to 31st September 2012.. now I log on to find it's been put back to 31st December 2012, over 3 months!!
I know for a fact that our exchange is enabled as relatives living elsewhere in town have it, and the charity my wife works for has it.. it's not a large town, and a village a few miles up the coast (with a lot less inhabitants) has it, as my work colleague is getting fitted next week.
So, someone has to make these decisions at BT or BT Wholesale, which cabs are getting enabled, there must be a project manager, what are the decisions based upon? The likely uptake of the service down that street? Surely then as I live in a council house on a council estate that would be discrimination and sterotyping everybody who chooses social housing?
"They must be poor, they won't uptake our service". Of course BT will deny that fervently so here is your opportunity, why has our switch to infinity at NE24 5AT been delayed two months and now for a further three months when other areas of our town have it working?
I should add that I've already written to my local councillor regarding this and will be writing to my MP, since it's the Goverment that put £530,000,000 into improving and providing superfast broadband to rural areas in the latest spending review.

Bt infinty told available but can not order

I had a email saying BT infinty was ow available in my area it was supposed to be at the end of march then rnd of just.
The new cab has been in place for 4 months now and was pleased when i got the email saying i could order but the infinity sire checker still says 30th of june BT wholesale say cabinet will be upgraded by 30th of june.
I friend a few street away has his installed i get a speed estamate when i check my post code is SW11 3PS i just wondered if any of you guys have a clue what might be going on as calling BT is like banging my head against a brick wall.
Many Thanks
Crazier

Hmm unless it's a database issue, i would suggest you contact the mods here: https://bt.custhelp.com/app/contact_email/c/4951
They will be able to tell you whether you can or can't order it.
It takes up 3 days to get a response from them either by email or phone.
Sorry, somehow the link crept in a full stop, should be ok now.
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BT Infinty 2 - What can I expect?

Hi, I just recently ordered BT Infinty 2 after 6 years with Sky Broadband. Never really had any issues with Sky up until now (which I'm not going to get into), otherwise always a pretty stable connection, fast and reliable. So can I expect the same from BT, what's your take on this product?

Hi TGillies, as with any product there are good and bad point, unfortunately as this is a forum where people post here about their problems with Infinity 2, however, there are many customers out there who receive great service off it.
In my opinion great choice! Hope it goes well for you
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BT Infinty in Slough

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