BT Inifinity...Not getting what expected.

[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1510862342.png[/IMG][/URL]
Infinity was installed on thursday and this is all im gettin surely cant be right??? Its really disappointing...

Adamzs25 wrote:
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1510862342.png[/IMG][/URL]
Infinity was installed on thursday and this is all im gettin surely cant be right??? Its really disappointing...
Are you using wireless? and if so you need wireless n to get the best speed from Infinity.
More info in message #5 on this thread.- http://forums.digitalspy.co.uk/showthread.php?t=1543967
Adams speed http://www.speedtest.net/result/1510862342.png
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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Slow speed issue not getting what i was promised

Hi
After having no luck no the phone and feeling like i was fobbed off i was wondering if anyone can help here.
I had BT infinity 2 installed 2 weeks ago and have never received over 40MEG when i was promised between 59.9 and 79.9.
I rung up on Saturday and i was told a engineer would look at the line and call me back. After recieving no call back i rung today and was told that 40 was the expected speed of the line.... even tho when i purchased BT infinity 2 i was told and have in writing on my receipt that i would get speeds of 59-79.
I now look on the BT site and notice that if i put in my postcode on the website it now says i should get between 35-45.
When the engineers installed it they did seem like they where here for a while and maybe relalised they couldn't give the speeds that they originally promised me.
Im really not happy as i was still promised the higher speeds of 59-79, its more the upload that i wanted as i was promised 19-20 and am getting 7 currently.I have been told to ring back in 48 hours again if speed doesn't increase which i know it wont as it hasn't in the past 2 weeks.
Feeling a bit like i shouldn't have joined BT as i am not getting what i am paying for. Can any of the mods help with this issue?

HI
Thanks for thr reply. Find attached:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
50.7
35.2
12.4
7.8
Available
FTTC Range B (Impacted)
43.6
23.9
12.4
6.1
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WBC ADSL 2+
Up to 8
6.5 to 14
Available
WBC ADSL 2+ Annex M
Up to 8
Up to 1
6.5 to 14
Available
ADSL Max
Up to 6
5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
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Am i being throttled? Why am i not getting what i ...

Hi.
I am on BT infinity. I have the fibre modem and homehub 3. I currently get 10mb download. I live quite some distance from the exchange os underatand why im not getting these super fast speeds... However when i do a speedtest it flies up to 10.8mb and then stays there as if its it a wall! When i check what BT can offer me on the "check my speed" broadband page its says i should get 15.4 download and 3.6 up, but what im actually getting is 10.82 down and 1.65up. Is my connection being throttled as it just seems to stick at 10.8.
Why am i not getting the 15.4 advertised and what im paying for?
FYI
I feel im prerty good with PCs and home networks, i've checked my speed using a wired connecttion and its the same before anyone asks me to check.

I think BT will cut you of Infinity at the rate your getting maty. Anything below 15000kbps is a problem. You need to get it checked out. Your predicted speeds by BT checker cannot always be accurate it just depends what the engineer gets on the install, he must of got somewhere at the time around 15000kbps else he would of cancelled the installation.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Question about ModelAlias.vbs - not producing what expected on Lenovo machines

So i am trying to use ModelAlias.vbs userexit script to create sensible names for Lenovo machines so i can arrange my MDT driver structure accordingly.
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Looking at the script, the model numbers aren't populated, looks like you have to do that yourself. The script will find the 4 leftmost characters of the Lenovo model type and return it. If you want to translate that to something else its up to you
to enter it. It really doesn't have to be translated, unless you want it to be. If your driver folder is named 1706 and the ModelAlias returns 1706, you're good to go.
See under "Select Case sModelSubString" where it says Case 1706? The next line 'SetModelAlias = "ThinkPad X60"' will translate 1706 into "ThinkPad X60". but that's the only example given. You would need to add a separate Case for each model you own.
Case Else says if you don't match any of the existing cases, then do this. In this case its "SetModelAlias = sModel", or return whatever sModel contains. I guess that is the entire 7 digit model and subtype?
Change that to SetModelAlias = sModelSubString, and it will return just the 4 digit model, i.e. 1706.
'============
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HAD ENOUGH - NOT GETTING WHAT I WAS CONTRACTED FOR...

I have unlimited broadband and calls.
I have previously had free text messaging and therefore not been charged.
Indeed it shows on previous bills as being free. I send about 40 texts a month.
I noticed that I was being charged in October bill lfor text mesaaging and called BT - I have called BT numerously previously in the last 4 weeks and was told that it was an error and I would be refunded. This took about 3 hours on the phone and about as long online chatting. I thought that was it.
I went online today to check my bill and found that I was still being charged and no refund.
I have spent 2 hours+ on the phone, being told that :
I needed to talk with repairs and was passed to them only to be told that it wasnt their deparment and was passed back to billing. Billing passed me onto someone else and so it went on only to be passed back to billing.
Billing then tell me that even though I should get free texts I will have to pay 10p for each text!!!
I told them that when I took out my contract it included 200 free texts. I was then told that my contract had changed and it no longer included free texts.
I have anytime calls and unlimited broadband and at the time I took it out it included 200 free texts a month.
I have got no were in 4 weeks each time I try I get passed from one person to another each telling me different things.
Can someone please tell me how to sort this out? I have had enough.
Do I get 200 free text message as per my contract or dont I?
If my contract has been changed why wasnt I told?
Who do I talk with that can help me sort thsi out?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Not getting what I pay for

Ok, so ever since I came to BT my broadband speeds have plumeted.
I see many of you complaining for 2000kbps well try being capped at 350kbps.
Why is the exchange throttling my speed to such an extent, when I was with talktalk, one phone call, they put me on the highest priority profile, this made me get 10x the speed im getting now with no stability issues.
So if I'm paying for BT Unlimited, which im sure most of you know isn't exactly cheap, then I want better speeds.
Before anybody gives me the link to the speed wizard or the sticky above, ive gone through all of them and none of them worked up helped, some actually made it worst.
At 30KB/s I can't even watch a youtube video, can't go on any of my online games or download any applications.
It even takes me a good few minutes just to recieve my emails!
Im sorry but if I got better speeds for £5 a month on talktalk, if im paying 6x that now, then why is it 10x worst?

your down attenuation shows you are on a long line from the exchange probably about 5km line length. the kitz speedchecker shows you are getting a good connection for your line length and even an LLU would only be slightly higher than you are getting http://www.kitz.co.uk/adsl/max_speed_calc.php
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BT Inifinity...Not getting what expected.

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