BT Inifinity - Speed and Latency - Sudden Drop in ...

Hi All,
I hope someone can help me here, I'm really just looking for some advice and an opinion. I have had BT Infiinity for around a year now, and, barring the first few weeks, i have had a stable connection of around 68000kbps down (sync) and 20000kbps up (sync), with a usually low ping of around 5ms to most UK Servers.
The last few weeks i have had a sudden drop in sync to around 54000kbps, showing attainable as 62000kbps, up speed has also dropped a few meg. to top this off, the interleaving depth has gone from a solid fast-path that i used to have, and was completely stable. to a depth of 1050 (down), up is strangely still on fast-path though.
do you think i have a line fault or is something effecting noise on my line? The biggest bug bear for me about this is the latency, as I am an an avid online gamer, when I'm not working or entertaining my 1 year old son.
Before i even touch a gaming server, i seem to have a ping of around 20-35ms, which as other gamers will know, is not good.
i have included a few graphs for the ones who know more about VDSL than i do, as my FEC errors seem unusually high.
Thanks in advance peeps :-)

Hi john014,
Thanks for posting. Have you tried the quiet line test? Dial 17070 option 2, it should be quiet but if you’re getting any noise on the line we’ll need to look into that for you.
If it’s all clear can you try posting a few tracerts i.e. one to the game and one to the BC site for comparison. I’m sure we can help with this.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Stable at at rubbish speeds and then randomly drop...

This is driving me up the wall,
1) My speeds are terrible at the best of times, if over £150 million has been spent on the UK broadband infalstructure then why hasn't my line/exchange got any better?
2) My hub will sync to a pretty rubbish 3-4mbps with less than 15db of noise on the line and be stable for a few days, then randomly drop to 160kbps with over 30db of noise
I have contacted BT multiple times and they do the same old diagnosis and end up re setting my line, it works fine for a week or two (if I'm lucky) then one day, boom, 160kbps ADSL speed. This is simply unnaceptable, I contacted BT again on Monday but this time they havn't even responded. Unless this issue gets resolved Ofcom will be hearing abouth this. We are paying £25 per month for a service that is about as fast as good old IDSN!

ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 14:05:25
Downstream
3,776 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
17.4 dB / 22.0 dB
Line attenuation (Down/Up)
41.0 dB / 26.0 dB
Output power (Down/Up)
19.5 dBm / 12.3 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
105
Loss of Power (Local)
0
FEC Errors (Down/Up)
191535 / 1
CRC Errors (Down/Up)
2160 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3317

BT Infinity - Varying speeds and latency issues

Hi,
I have had BT Infinity 80MB since around May 2014 upgrading from my existing BT ADSL connection. I work from home and use VOIP via a softphone on my laptop. When I used ADSL I experienced no isses with jitter or latency and I could hold a crystal clear conversation. Since 'upgrading' to BT Infinity I am no longer able to sustain a clear VOIP call, voice is choppy. This is due to ping response times going through the roof. I set a continous ping to www.bbc.co.uk, every 30 seconds or so the ping response time/latency goes through the roof rendering the VOIP call unbearable (see below).
This isn't an issue with my laptop as I can use other wireless networks with no issues and I have tried whilst directly plugged in to my router. The router I have is a HUB 5, I have factory defaulted it but this is an issue with the line.
How can I get in contact with someone from BT to get this resolved? Everytime I go through the online help it never detects an issue with latency or speed. I have also tried the BT Wholesale test. I am currently getting 20MB....
Reply from 212.58.244.67: bytes=32 time=13ms TTL=49
Reply from 212.58.244.67: bytes=32 time=12ms TTL=49
Reply from 212.58.244.67: bytes=32 time=13ms TTL=49
Reply from 212.58.244.67: bytes=32 time=12ms TTL=49
Reply from 212.58.244.67: bytes=32 time=2361ms TTL=49
Reply from 212.58.244.67: bytes=32 time=24ms TTL=49
Reply from 212.58.244.67: bytes=32 time=26ms TTL=49
Reply from 212.58.244.67: bytes=32 time=18ms TTL=49
Reply from 212.58.244.68: bytes=32 time=28ms TTL=49
Reply from 212.58.244.68: bytes=32 time=432ms TTL=49
Reply from 212.58.244.68: bytes=32 time=15ms TTL=49
Reply from 212.58.244.68: bytes=32 time=524ms TTL=49
Reply from 212.58.244.68: bytes=32 time=169ms TTL=49
Reply from 212.58.244.68: bytes=32 time=12ms TTL=49
Reply from 212.58.244.68: bytes=32 time=13ms TTL=49
Reply from 212.58.244.68: bytes=32 time=122ms TTL=49
Reply from 212.58.244.68: bytes=32 time=98ms TTL=49
Reply from 212.58.244.68: bytes=32 time=36ms TTL=49
Reply from 212.58.244.68: bytes=32 time=11ms TTL=49
Reply from 212.58.244.68: bytes=32 time=35ms TTL=49
Reply from 212.58.244.68: bytes=32 time=1593ms TTL=49
Reply from 212.58.244.68: bytes=32 time=49ms TTL=49
Reply from 212.58.244.68: bytes=32 time=506ms TTL=49
Reply from 212.58.244.68: bytes=32 time=19ms TTL=49
Reply from 212.58.244.68: bytes=32 time=435ms TTL=49
Reply from 212.58.244.68: bytes=32 time=23ms TTL=49
Reply from 212.58.244.68: bytes=32 time=52ms TTL=49
Reply from 212.58.244.68: bytes=32 time=24ms TTL=49
Thanks in advance,
James

Some of those ping responses are well out of range. One of the Moderators (who work for BT) should look at this.
Unfortunately a lot of people are / or have been experiencing such issues with the Infinity product (especially over the last month or so). Personally I believe there is either something fundamentally wrong in the BTWholesale backhaul, or that many exchanges are simply oversubscribed. Unfortunately technical analysis is rarely forthcoming on this site.
The first thing to eliminate is a problem with your line.
Try a quiet line test - details here http://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test
if there is any noise the best advice seems tobe report it as a telephone fault rather than a broadband issue.
Other tests - if you have a Homehub 5 you might want to post the first 12 lines of your Stats (this will alert many of out-of-range line statistics).
I would let other posters pick up the thread at this point.
But if you're like me your line will be fine and the BTWholesale test will be fine but the problem wil persist

Extremely slow download speed and latency

So basiclly as of 1month ago my download speed has dropped to 0.22 Mb/ps and my ping spikes to around 200-400 everytime I or anyone inside the house uses the internet. This has been happening for about a month now and I want a fix asap because ive had so many problems from this internet that its unreal. I have to call your indian call centre about once every two weeks because i have constant internet problems popping up all the time. Please instruct me on here how I can go about fixing these problems.

Not sure how to get that as it doesnt say adsl anywhere all it has on the side is
Home
Telephones
Basic Config
Services
Troubleshooting
Advanced
Unless its:
Broadband connection details:

Very slow infinity 2 speeds and regular drops in c...

since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

Hi Beardo87,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your broadband speed. I'm happy to take a closer look at things for you from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Sudden drop in transfer speed

I have been trying out a WRT1900AC router for about a week and just developed a MAJOR drop in speed from the router to the computer while doing a file transfer:
This thing has been sending files to and from the router's esata and USB3 port at over 50 MB/s until just now.
I can still write to the drives attached to the router at 50MB/s + all day long. Getting files from the drives have suddenly dropped to 300Kb/s on the esata and the USB3 ports
Tried rebooting/powercycling the router, disconnected the drives and reconnected them, same result.
Anyone else run into this?
Funny, I just got done posting in another thread how fast this thing moved files to and from external storage. Now this,,,,,,
Maybe the universe is telling me not to keep this router?

1. What file sizes do you usually transfer? What are the file types?
For testing I used larger files (IE: ISO files, larger zipped files, etc.) rather than just copying folders or small files.
2. Are the files being transferred to and from your computer and a storage drive (hooked to the WRT1900AC)?
Files were moved all over: from a WD Mycloud (hooked up to 8 port gigabit netgear switch) to my computer. Also have a Toshiba 1TB USB3 drive plugged into the WRT1900AC USB3 port and an older WD 2 x1TB enclosure hooked into the WRT1900AC via the eSATA port. For testing I moved files all over the place: From the Esata to the computer, to the USB drive, to the WD Mycloud and back again. Also mixed up going from point A to B, then from point C to point B, etc. In all cases the slowest speed I get is 50MB/s + with some transfers topping out at 90MB/s!!!
3. If it's a storage drive, does it have USB3 ports as well?
Yes
4. What is the link speed of your computer?
Wired Gigalan
Routers do not usually need to be rebooted every now and then. They should be running 24/7. My guess is, the wired or wireless adapter may have adjusted speeds consequently dropping file transfer speeds.
Agreed. I can count on one hand how many times I had to reboot my last router over the 2+ years I had it.
Heres the other thing: the need to reboot is not just associated with file transfers. I get the "cant connect with the WRT1900AC" message just going into the user interface from time to time as well as being unable to see storage folders in Windows explorer from time to time. In these cases I can still go online, surfing and doing whatever. The router (according to the Smartlink page) just seems to disappear. Which doesnt make sense since if the router cant be seen online, how is it that I can still go online?
Anywho, I still have this week before I lose the ability to return/exchange it at Best Buy. Will see how things go.
And thanks for the reply and suggestions,,,,,,,,,,

High noise margin, low speed and repeated drop out...

Hi - I have a Home Hub 3 which is always dropping the connection. Unfortunately it gets re-booted alot as this seems to be the only way to get things moving again. I have just ordered a new router/modem to ss if that will hold the connection better but have been reading these forums and see that the Line Status and Speedtest are a good place to start. My Line Status shows a noise margin of 17.7dB - could this be my problem?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 03:09:09
Downstream:
7.781 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
4.3 dB / 22.0 dB
Line attenuation (Down/Up):
33.6 dB / 17.5 dB
Output power (Down/Up):
19.8 dBm / 11.7 dBm
FEC Events (Down/Up):
0 / 2
CRC Events (Down/Up):
3000 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1907 / 1
Error Seconds (Local/Remote):
794 / 6
Speed Test data via BT Wholesale site
D/L speed 3.78
U/L Speed 0.23
Ping Latency 68.38
and via BT domestic speed test
D/L Speed 5.74
U/L Speed 0.20
Connection Speed 7.97
Do you think noise is my problem and any suggestions please!!
Many thanks in advance
Andrew

Ha - many thanks the quick reply but I am un-masked already as not having a clue what I am talking about! A few hours spent reading up on things before I posted was not enough! I am plugged in to the test socket - have just done the quiet line test on 17070 from a corded phone and there is no noise. A bit of history - 18 months ago we had issues with water damage to underground lines to the house and we are now on the last usable pair (?) at that time I had all extension wiring reoved and new Master socket fitted. We have been OK but not spectacular since - we struggle to have 3 computers running off the net at times and I dont beieve we are getting anywhere close to our expected speed and then recently we have experienced drop outs and really slow speed as mentioned in original post.

Super Slow speeds and extremely high latency

This is my last attempt with Verizon high speed DSL (the only service they offer here). I have been dealing with them for months about my slow connection speeds and high latency. Finally, after a new modem, supposed line monitoring and a two tech visits the last tech found noise in the line and fixed some of my issue. Now my speed and pings are good EXCEPT during peak hours (M-F 12 pm -1 pm, 3 pm - 7 pm and Friday and Saturday 7-11 pm). During these times m Internet becomes completely unusable with download speeds of 0.25 MBps and pings over 400 ms and today I had a pint of 1713 ms!!! Clearly there is an issue here.

Hi schichler,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Broadband speed suddenly dropped

For the last 7 months we have had good BB speeds of around 6Mbps this has suddenly dropped down to under 0.5Mbps.
I have reset the Home Hub 2 & had it plugged directly into the test socket on the master unit which has not changed anything.
I ran the BT Speedtest which gave the following:
Download speedachieved during the test was - 414 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :5824 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
I did notice the blue "b" led flashing yellow a lot last eve, far as I know this means the Hub is updating itself
Any ideas?
Thanks
Dave
Solved!
Go to Solution.

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
your ip profile is low this is due to disconnections and providing you can maintain a stable connection with no hub restarts for the next 3/5 days your profile should increase automatically this will then improve your download speed
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

When I watch YouTube videos on my iPhone 5 it sometimes suddenly drops in quality so much the whole video goes blurry and it's almost impossible to watch anything?? Help

When I watch YouTube videos on my iPhone 5 it sometimes suddenly drops in quality so much the whole video goes blurry and it's almost impossible to watch anything?? Help also I think it might have to do with my wifi but I'm not sure. Sometimes I also try to skip to sections of a vid and it just lags for ages and nothing happens.

mwall614:
Good for you! I haven't tried it, but I'm sure it works.
Enjoy your Pismo.
cornelius

WLC update from 7.6.120.0 to 8.0.110.0 - speed and ms drops alot

Hi,
Just wanted to share incase someone ends up with the same problem as we did.
I had to update our Wism2's and 5508's to 7.6.120.0 for 3702 support. One of the Wism2's started to hand/restart a few times per week after the update. Other than that the wireless was working good. So I made a TAC case via our Cisco partner. TAC couldnt find the error but some bugs that suited what they could read from the logs and told me to update to 8.
So I did, and *smack* the wireless dropped to speeds around 5-10Mbits with 80+ ms. Yielding that exchange, fileservers and alot if not all programs did not function/lost connection.
To make a longer story short.
After the upgrade the upgrade. The upgrade itself had enabled interim update under the AAA accounting with a value of 0. I tried on our lab controller to turn on interim with the same value but the system wouldnt let me since its not an accepted value. So I turned the function off on one of the live controllers (that just had a few AP's heh) and immedietally the Wirelss were back delivering good speeds and answering times again.
This bug might be connected to the problem https://supportforums.cisco.com/discussion/11894006/ise-12-wlc-5508-nas-sends-radius-accounting-update-messages-too-frequently
Hope this post helps if you end up in the same position.
Cheers,
//Anders

Thanks for posting this. We just upgraded to 8.0 as well and I noticed this being an issue on the AP I was connecting to. Quick Google search and that brought me to this post!
Speeds are back to normal now!!

BT turning speed down and latency up ??

BT turning speed down and latency up ??
Hi All & Happy new year
Wanted to see if anyone else has seen the same issues as I have.
Right 4 ISP's in the last 18 mths.
1. Zen internet - perfect but expensive, 7mb down speed.
2. Newcall (resold Tiscali ie TalkTalk) awful, ever degrading service, speed, latency and "locking/freezing" where had to reboot router to reinitialise connection to exchange.
3. Idnet - perfect, 7mb again, issues disappeared the moment I switched.
4. BT - same as TalkTalk - same old nightmare, and BT are not helping, denying any issues. (speed down to 3mb, latency v. high, rebooting router 3 to 5 times a day).
In the above sequence nothing changed in terms of hardware or line. Did testing with faceplate off - 3 different routers - all same results.
Changed to BT to save money, but it's been a bad move.
I can only conclude that TalkTalk and BT actually restrict access and speed. If a third party can deliver superior service on all BT kit something is seriously off - it does not seem likely to be accidental.
Any thoughts guys ?
(Currently trying to get contract canceled as service not fit for purpose, (click and wait 2 mins, or click and nothing happens, reboot router and it's ok again for a little while, but speed way down).
How do I get out of the contract and get back to a competent ISP ?
Any thoughts or contacts gratefully received.
(Apologies if broke any rules - first post).

Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
1b) Have you tried the Test Socket? - if you have one. - Bear in mind that lots of manual distconnections/turning off the router/HomeHub will cause you more issues as the DLM will either reduce your sync rate, increase your noise margin or put you into a banded profile.
2) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
I'm no expert, so please correct me if I'm wrong

Sudden drop of speed - internet vitually unusable ...

Hi all
I had a look round the service status page and saw nothing for my area, so wondering if it's just me, but last night as I was playing my usual evening online poker, I basically lost all connection.
Now, I'm on Total Broadband Unlimited, have a Home Hub v2, and have done since February. Am in the WD17 area, and nothing has changed from when it's been working fine all these months.
So, as I was merrily playing along, the 54.0 Mbps connection suddenly drops out to..... 1.0 Mbps. And stays there. Do a Hub reset - no improvement.
So come back from work today to see if there's any improvement - and marginally. It's now randomly fluctuating between 2, 11, 15, 18 & 54. Still pretty much unusable.
Any ideas?

Those figures look like wifi data rates not adsl
enter
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL
POST RESULTS
Also post results of test at http://speedtester.bt.com/
if you are on wifi connection to router then
Download Inssider2 for free from http://www.metageek.net/products/inssider/download
or
Xirrus wifi inspector again free http://www.xirrus.com/library/wifi_download_redirect.php
they l show you any wifi around you that could cause problems
and the channel they use just pick a free one
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

P2P UserDescriptor drops and latency always NAN

During a P2P video call my UserDescriptor drops and latency are always NAN. This seems like extremely useful information is there a way to get this information, is it not present for some reason in P2P?
Thank you,
-Eric

Not sure but I'm really looking for anyway I can get some QOS data for the P2P link, that way I can adjust my audio and video settings for lower bandwidth links automatically.
-Eric

Slow internet speeds and dropping connection

hello, I am making this post on behalf of my dad, for a good few months (5-6 maybe even longer) we have been experiencing slow internet speeds and a dropping connection when ever the phone is picked up. when an incoming call is answered some or all devices connected to the internet drop out for a second then come back online, the connection does not completly disapear but causes any voice chat, streaming or gaming to disconect. We have BT wireless phones (not sure what exact type) which we have had for a few years. they are connected through an ADSL filter which as far i can remember has been there for years. We have a netgear DG834GT router which has also been there for a few years. I went onto its settings and got this information, not sure if its usefull or not.
System Up Time 42:18:47
ADSL Link
Downstream
Upstream
Connection Speed
1760 kbps
448 kbps
Line Attenuation
61.0 db
31.5 db
Noise Margin
13.1 db
13.0 db
I also got this from the BTW speed tester
1. Best Effort Test: -provides background information.
Download Speed
1.24 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.24 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.76 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
I hope this is enough information to figure out what is going on with it.

put everything back as it was and this is what it looks like now:
ADSL Link
Downstream
Upstream
Connection Speed
160 kbps
448 kbps
Line Attenuation
61.5 db
31.5 db
Noise Margin
19.9 db
12.0 db
also while i was doing that i did i quiet line test and both myself and my brother listened to it and agreed that there was buzzing/static

BT Inifinity - Speed and Latency - Sudden Drop in ...

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