Bt keep changing my connection date

I ordered bt phone and internet on th 14th of april the start date was agreed for the 30th at bts earliest convenience. The 30th came my phone was swapped over but no internet or hub. I rang to complain was told ther was a technical fault my hub would be ordered next day deliver and my internet would be on by midnight. Next day same thing no hub no internet... the same convo was had with bt again to be told the same thing inter by midnight that day hub tomorrow morning. This time my hub turned up but still no internet rang again to be told the connection date they had on system was the 9th although I have correspondence stating the 30th then the 2nd I complained again and again to finaly get fobbed off with because a mac code was not acuired from the previous isp they wer having problems. I cut the call spoke to previous isp then phoned bt back with the information that my previous isp had me on a llu network so I shouldn't have needed a mac code to then get the ecuse of thers a bt engineer at the exchange now weve prioritised your case and rushed it forward to 48 hours due to technical fault. I asker for the details f the fault to be told he didnt kno so I made him contact someone in the engineering dept. While I held for him to come back and tell me thers a standard 72 hour period wer an engineer had to test and stabilise my line before they can connect me... I ordered my internet 19 days ago and have been withought it for 4 days well past any 72 period im sick of being lied to and passed off with false excusses I either want my internet connected or the actual reason bt cant be bothered to do anything about it any help welcome thanks

Hi Matlit03,
Welcome to the BT community Forum. I would be happy to take a look at your account to see what is going on. Please could you send me in your details using the link found in the "About Me" section of my profile?
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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