BT keep charging me £12 per month for 'Free' BT Sp...

Last summer I signed up to BT infinity and BT Vision in order to get the much hyped free BT Sport service. It was free for a few months then suddenly they started charging me £12 a month. I didn't notice until last month and then had to spend about 2 hours on the phone, explaining my situation, then being transfered to 5 different people and having to expain again and again. Finally I got through to someone helpful. They credited my account and said I would be given free BT Sport for an extended period to make up for the trouble.... Great. Or so I thought. I just checked this months bill and they've charged me £12 again!!!!
I wonder how many other customers out there are unknowingly being overcharged?
I have had enough of this so today canceled my BT vision. 

Hi Sitv,
I am really sorry for the problem you have had, both with being charged for BT sport and your poor experience trying to sort this out.  I can definitely help you with this.
Please get an email off to me when you get a chance.  Click on my username (SeanD) and then click on the 'Mods contact link' which you will find under the 'About me' section of my profile.  Once we have your details we will be able to get to the bottom of this and resolve once and for all.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    Hello,
    I have previously sent this to a support email address but have received no response.
    I want to sign up to BT TV and get a Youview box, but when checking my account, I saw that I am getting changed £12.00 per month for BT Sport. This is a service which I do not even use, I signed up to it as a customer service advisor on the telephone advised that it was free to me as I am an Infinity broadband customer.
    I need this resolved, I am perfectly happy with the phone and broadband service we receive from you and I am excited to get BT TV, but I really am disappointed about this (it will explain why the budget kept going AWOL!) This appears to have been happening since November 2013, with some obscure charges of around £7.00 in other months. I want this service cancelled and I would really appreciate the charges for this service reimbursed.
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    Go to Solution.

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    I have asked a moderator to provide assistance, they will post an invite on this thread.
    While you are waiting
    If you would like to try Live Chat they may be able to help you.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
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