BT keeps cutting out, when working extremely slow ...
BT has been playing up for ages now, with on average <1mbps download speed, and <0.3mbps upload speed
I can't use the official BT tester, but speedtest.net and speedof.me both give me around this. Apparently, I don't have flash installed - completely untrue, but whatever, it's BT...I wasn't expecting it to work;
We've detected that you don't have Flash installed on your browser
You need Flash installed in order to use this speed tester. Please click below to install. Once you have installed Flash, please return to BT.com and restart the speed test.
Install flash on my computer
Anyways, it works incredibly slowly like this for most of the time (my mobile data is faster), and often cuts out - around 5 mins every hour.
I use the TD-W8980, which is more stable than my BTHomeHub 2. I have tried with the BTHomeHub, yet it is the same, except lower Wi-Fi strength. The results above (<1mbps download, <0.3mbps upload) are connected via UTP cat6 cable, to a gigabit ethernet port on the router. The router is connected via ASDL to an outlet right next to the main box. The outlet was installed by a BT engineer. I have tried the quiet line test, no noise except a very quiet deep hum, probably just the cheap Argos corded phone.
http://www.speedtest.net/my-result/3154953437
I am currently sending this on mobile data, as pages take too long to load, (eg. The homepage of Amazon takes 12.6 seconds to load). I only just managed to do the speedtest without waiting a few millenia...
Thank you for the replies, and for your help in fixing my problem
Hi Welcome to the community forums
I know you are not using the home hub but can you please wok through the link and also post the ADSL stats from your router also please connect the router to the test socket so any internal wiring can be eliminated
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
It is not a general problem or a BT issue if it was the forum would be full of the same problem but it is not
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
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