BT letting me down

I realise that this topic will have been raised before but I am totally frustrated with BT. I have bought a new built house but just after paying a reservation fee found out there were problems with media service provision. Moved in on 11 July 2014 and still without landline, broadband and TV (other that awful freeview). BT said they would connect us on 4 September 2014. All the hardware arrived on time and everything looked good when tracking the order with my online state of the art (**bleep**) dongle. On 4 September nothing happened. No engineer, no phone call to explain, NOTHING. I rang BT on my mobile (which cost me £9) and just got told they couldn't connect me beause there was a problem with the cabling from the exchange. WHy didn't they tell me??? I was patronise by someone in the call centre in India. Everything would be OK , not to worry etc. I then recieved a message to say that the cabling would be complete by 19 September and installation would be two weeks after this!! It is now the 22nd September and have heard nothing from BT. My guess is that the date will have been put back further. I am really shocked that such a large company as BT should treat a customer like this. Terrible and the level of customer sdervice iin the call centre is worse than terrible. Why can't they tell the truth from the outset? Three months now without landline (which is essential for changing address online and ringing 0800/0845 numbers), no broadband (which is affecting my ability to my freelance publishing work) and no sport on the TV. Intolerable. How do you get to someone at senior management level? Appears to be impossible as they all hide behind call centre operatives and computer screens.

Hi Hector1948,
Welcome to the community forum. I am really sorry to hear your order has been delayed. I would like to take a look at your order, to see what is going on. Please could you send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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