BT line has been Stolen?!?

Hi,
I started a new contract with BT, along with broadband, however, I received an email from BT today saying:
Your service is stopping. This may be because your line's being disconnected, you're moving to a different provider, or there's a terms of service issue.
These services will stop on 28 Mar 2011:
BT phone line
Broadband
And these services will also stop:
Line Rental Saver
This is the first I am hearing about this, I have not had any contact with BT prior to this about ANYTHING!!!
So, first thing I check is my phone/internet working.
Internet is fine!
Phone has no dial tone, so I ring my number and some random chinese woman picks up, ignores what I'm saying and hangs up. I ring back and after several tries a chinese man picks up, I ask him questions about the line, he has no clue when he got the line or even what the phone number is!! (even gets it wrong trying to guess)
So now I'm stuck trying to ring BT, going through 5minutes of computer choices only to be transfered and then cut off.
Please someone help!!!!!

Contact forum mods on this one
http://bt.custhelp.com/app/contact_email/c/4951
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

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<Email Edited by Host>

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<E-mail Edited by Host>

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BT line has been Stolen?!?

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