BT Line product not allowing broadband

Hi,
Im trying to order broadband from a company that isnt BT, but when I put my BT phone number into their internet ordering page it says my phone line has a product or service that is making my phone line incompatible.
Any idea what this might be? As far as I am aware I dont have any additional services on my phone line.
Thanks.

Have you phoned this company and asked what it is?
BT may have a 'tag' on the line from a previous service provided by them. Your Non-BT supplier should be able to ask them to remove this tag and release the line.
For a read..
http://consumers.ofcom.org.uk/tell-us/telecoms/service-problems/tag-on-line/
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

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