BT mail still not working

My BT mail has been out of action for three days now, reading My BT account news section the problem has been resolved. My email is still not working, i have cleared cache and cookies as suggested and also reset login password but still not working. Can anyone help ????
Solved!
Go to Solution.

Hi T28CEY
Because of the recent problems with BT Mail it seems as though BT have put some accounts back onto Yahoo. This would appear to be causing problems with the settings on phones and some computers.
The correct settings are here
http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/346,6588,6591
and you should use the password that you use to log onto webmail.
If you have a look at the following thread, the poster deleted the accounts from his devices and reset them up. I am not sure as I have not seen what the device is logging onto but I suspect it is using the "old" settings for BTYahoo.
If you do decide to do that be aware that if your account is a POP3 account you will need to back up your emails that you have saved on your devices as you may loose them.
If it is an IMAP account you should not have any problems with loosing them as they should still be on the server, which you can confirm by logging on via webmail.
Once the problems have been resolved and you are re-migrated back to BTMail you will probably need to change the settings on your device again so that you are using the BTMail settings and not the BTYahoo ones.
See link for thread
https://community.bt.com/t5/Email/iPhone-cannot-send-mail-but-can-receive/td-p/1318141
See link for difference between IMAP and POP accounts.
http://bt.custhelp.com/app/answers/detail/a_id/44934/~/what%E2%80%99s-the-difference-between-imap-an...

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