Bt manhole with old wiring keeps cutting us off

Ok I've had no end of trouble a few times a year for the last two years. Every time a BT open reach engineer comes out and starts repairing something In the manhole either I or one of the neighbours gets disconnected. Today for example I was sitting there looking on the Internet, then suddenly disconnected. Then I heard a beeping sound in the street and low and behold there was a bt engineer in the street. I quickly ran out and told him he had cut me off, he didn't even realise he did he told me! I explained to him is keeps happening and more than once, he told me it was due to old copper wiring and to be honest the whole man whole box needs new wires. He also told me I need to contact BT on this matter because this is a constant problem. And to be totally honest it should never effect the service we all pay as consumers. I would like to know who I need to contact to get this problem finally solved, because it's not fare on anyone. If I was not in today I wouldn't of known and would been disconnected unknowingly. It is in the ME72QZ road. Because I will be making complaints I been a good customers for over 20 years!
Many thanks
Paul

Hi the repalcement of the network (Cables) is OPENREACH'S not that of your provider BT Retail all you can do is report a fault to BT Retail they will then contact OPENREACH to get the work done
Also could you please remove the post code from your post for security reasons this is a public forum
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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