BT master socket help please

Hello everyone
About 10 years ago when I still lived with my folks I decided to get broadband but as the pc was in my room it meant running a big long wire from the built in pc modem down to the phone socket in the hall way
So an engineer came round and made the socket in my room the master phone socket, now all these years later Ive moved out but now my mum and dad are having terrible troubles with their laptop struggling to pick up the router signal which has to be upstairs in my old room with the master socket and they have terrible broadband speeds. My question is could I myself swap around the master socket from my old room to a downstairs socket easy enough or would I need an engineer ? Im guessing I could do it with the right instructions as Ive seen engineers do it very quickly and easily.
Does anyone know of any detailed online instructions/video tutorials etc so I can do this please ? Ive looked but am struggling to find any.
Thanks so much in advance
Joe

Sorry, one thing I'm not clear about from the original post. Is there still a working socket downstairs which has been used as an extension. If so you may be able to just relocate the hub. Provided the wire is in good condition you shouldn't get too much drop off.
BT would need to see the socket to know if you've moved it, but if you have a problem at any time with your broadband you'll have some explaining to do and may be charged.

Similar Messages

IPlate/Master Socket, Help Needed!

(Before i start this is my first post so sorry if i mess something up )
Hi,
I want to install a BT Iplate but i have a Master socket that is not supported. (Pic below)
Is there any chance i can change my master socket to the one below so i can install an iplate?

Hi Eaglealex7,
The newer Openreach BTNTE5 master socket already filters interference from extension sockets. Pre-filtered ADSL/VDSL master sockets also already filters interference from extension sockets.
if you have a look at this link here it will tell you what Master sockets work with the iplate / Accelerator : http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25075
The accelerator/iplate can sometimes cause more issues in some cases. Have a look at removing the BellWire/Ring wire from terminal 3 of your master socket and extension sockets which does the same thing as the accelerator/iplate but sometimes more effective. Link : bellwire removal
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Help needed please for master socket wiring

I am renovating a house built in the 1970's which I shall be moving into shortly.
My electrician has put in telephone sockets in two of the bedrooms but when he came to the master socket he found the builders had by mistake cut the wire too short so he could not make a connection.
The master socket is in the hall low down on the wall and it looks as if the wire comes into the house underground.
I have spent hours on the telephone trying to get the right person to speak to at BT who tells me I need to contact Open Reach as it is damage and when I eventually found a number to ring them they tell me it is BT's problem.
In exasperation I telephoned the moving house line as none of the press button numbers seemed relevant.
I just want a BT person to come and have a look to see what to do but they have told me that I need to give them a date for when I move and they will come and look then. However, I need the builders to fill in the large hole in where the wire comes into the house so I can have a floor laid.
Any help would be so much appreciated

Hi Kh,
Thank you for your post and welcome to the forum. If you would like a BT Engineer to go out and take a look at your line this can bee arranged when you place an order to activate the service. With the line being damaged by the builder, there will be a charge of around £127.99 to activate the service.
If you need any help placing your order to activate the service, please drop me an email with any BT account details, along with the address details for you new property. My email address is [email protected]
Thanks
Paddy
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Need help identifying my master socket for broadba...

Hi i am awaiting my line to go active for broadband but i just want to make sure the socket i am going to use is my master socket.
I can only find 1 socket in my house and it has a T logo in the bottom corner. This socket is on the bottom of my stairs (annoying place). I have opened it up and it looks like it has a capacitor on it. When i follow my wire coming out of the box it goes down a couple of steps and goes into another small box with a T logo on the front but all this has on it is a screw dot in the middle and another T logo.
So is the socket on stairs the master socket and if so what is this other box is it some sort of wiring centre?
Solved!
Go to Solution.

Ahh right so it is my master socket but it must be older than the picture above as mine takes the whole face off and not just the bottom section and it does not have any test point on it.
Would it be recommned to update my socket to a newer one? I ask this as i was looking into iplates to help boost my speed but there not conpatible with my current socket.
And i need to put a extention into my living room is it best to just plug it into my master socket or will i lose speed this way?

Very strange behaviour master-detail-detail please help

Very strange behaviour master-detail-detail please help
Hello,
I have a parent-child-grandchild report which show's some really strange behaviour.
The data template has 3 queries Q1, Q2 and Q3.
Q2 is bound to Q1 using a bind variable
Q3 is bound to Q2 using another bind variable
For a certain record in Q1 the output should be
2 records in Q2
and 1 record in Q3 for each record in Q2
Q1 record
Q2 record A
Q3 record AA
Q2 record B
Q3 record BC
The results conforms to the expected output.
For another record in Q1 the output should be
2 records in Q2
and 2 records in Q3 for each record in Q2
Q1 record
Q2 record A
Q3 record AA
Q3 record AB
Q2 record B
Q3 record BC
Q3 record BD
In stead of the expected output, the result shows
Q1 record
Q2 record A
Q3 record AA
Q3 record AB
Q2 record B
Q3 record AB
For another record in Q1 the output should be
5 records in Q2
and 2 records in Q3 for each record in Q2
Q1 record
Q2 record A
Q3 record AA
Q3 record AB
Q2 record B
Q3 record BC
Q3 record BD
Q2 record C
Q3 record CE
Q3 record CF
Q2 record D
Q3 record DG
Q3 record DH
Q2 record E
Q3 record EI
Q3 record EJ
In stead of the expected output, the result shows
Q1 record
Q2 record A
Q3 record AA
Q3 record AB
Q2 record B
Q3 record BC
Q3 record BD
Q2 record C
Q3 record CE
Q3 record CF
Q2 record D
Q3 record DG
Q3 record DH
Q2 record E
Q3 record DH
So for the last record of Q2 I don't get the appropriate records from Q3 when there are multiple records to be shown, but only the last record which belongs to the previous Q2
What is going on?
Please help me out...
Kind regards,
Jan-Marcel

Hi Tim,
Thanks for your reply. Below you will find the datatemplate on the scott/tiger schema.
Please help me out.
Kind regards,
Jan-Marcel
<dataTemplate name="scott" description="Template scott" dataSourceRef="otcy001" version="1.1">
<parameters>
    <parameter name="p_deptno" dataType="number"/>
</parameters>
<dataQuery>
    <sqlStatement name="Q1">
      <![CDATA[
        select empno            mgr_empno
             , ename            mgr_name
             , job              mgr_job
             , hiredate         mgr_hiredate
             , sal              mgr_sal
             , comm             mgr_comm
          from emp
         where deptno = nvl(:p_deptno, deptno)
           and mgr is null
      ]]>
    </sqlStatement>
    <sqlStatement name="Q2">
      <![CDATA[
        select empno            mgr2_empno
             , ename            mgr2_name
             , job              mgr2_job
             , hiredate         mgr2_hiredate
             , sal              mgr2_sal
             , comm             mgr2_comm
             , mgr              mgr2_mgr
          from emp
         where mgr = :mgr_empno
      ]]>
    </sqlStatement>
    <sqlStatement name="Q3">
      <![CDATA[
        select empno            emp_no
             , ename            emp_name
             , job              emp_job
             , hiredate         emp_hiredate
             , sal              emp_sal
             , comm             emp_comm
             , mgr              emp_mgr
          from emp
         where mgr = :mgr2_empno
      ]]>
    </sqlStatement>
</dataQuery>
<dataStructure>
    <group name="G_mgr1" source="Q1">
      <element name="q1_mgr_empno"    value="mgr_empno"/>
      <element name="q1_mgr_name"     value="mgr_name"/>
      <element name="q1_mgr_job"      value="mgr_job"/>
      <element name="q1_mgr_hiredate" value="mgr_hiredate"/>
      <element name="q1_mgr_sal"      value="mgr_sal"/>
      <element name="q1_mgr_comm"     value="mgr_comm"/>
      <group name="G_mgr2" source="Q2">
        <element name="q2_mgr_empno"    value="mgr2_empno"/>
        <element name="q2_mgr_name"     value="mgr2_name"/>
        <element name="q2_mgr_job"      value="mgr2_job"/>
        <element name="q2_mgr_hiredate" value="mgr2_hiredate"/>
        <element name="q2_mgr_sal"      value="mgr2_sal"/>
        <element name="q2_mgr_comm"     value="mgr2_comm"/>
        <element name="q2_mgr2_mgr"     value="mgr2_mgr"/>
        <group name="G_emp" source="Q3">
          <element name="q3_emp_empno"    value="emp_empno"/>
          <element name="q3_emp_name"     value="emp_name"/>
          <element name="q3_emp_job"      value="emp_job"/>
          <element name="q3_emp_hiredate" value="emp_hiredate"/>
          <element name="q3_emp_sal"      value="emp_sal"/>
          <element name="q3_emp_comm"     value="emp_comm"/>
          <element name="q3_emp_mgr"      value="emp_mgr"/>
        </group>
      </group>
    </group>
</dataStructure>
</dataTemplate>

New infinity install with a master socket move - w...

As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
I plan to run cat 5e cable from the master socket location, up a cable run we have in the property to the new location where I want the master socket to be located, leaving both ends unconnected. Then it should be simple enough for the engineer to connect at each end and then carry on working from the new master socket location. Maybe they could even use the second pair in the cat 5e to reconnect the original set of phone sockets we have around the house that are currently connected from the existing master socket.
Could someone advise please...
1. Is cat 5e cable the correct cable to use?
2. Does my plan sound viable? Is it technically correct?
3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

Thanks for the reply & welcome Michael.
Some subsidiary questions then please.
1. Should I run a different sort of cable other than 5e? If so, what would be the correct type?
2. Your very helpful diagram suggests that BT would surface run up to 30m from the Master Socket to the modem. My cable run would be much less than this. Would I be better to run cable myself (in my cable run) to be used as the connection from the master socket to the modem? If so, what sort of cable should it be please & does it need to have a connecting plug on the end of it (where it plugs into the master socket) or will the OpenReach engineer fit this him/herself. I guess if they surface run cable they will be able to attach the plugs on the end of the cable. What sort of connection is it?
Thanks for you time - and for anyone else's who replies.
I should also say I am not bothered if the Master Socket is moved, AS LONG as the modem & router (home hub) are NOT located adjacent to the current position of the Master Socket. I estimate the direct cable run required if I run the cable will be no,more than 15 metres.

"Master socket or lack of"

Ok trying to trce the phone lines
black drop line comes into the house via a door frame somewhere near the bottom of the door frame on the iside a white cable exits and on the end of this after a pass under the floor the cable ends at what looks like a BT master - single piece like an extension , cap inside and BT trumpeter logo however nothing its connected to it. My partner seems to think there is an old GPO box in the door frame!
there is an extension box on the oter side of the wall from the incoming wire which has a further extension bodged into it and on the end is the BT home hub and Vision box the phone works off the home hub
is it worth getting an eingineer in to sort it out a the master has clearly been stuck on a patched wire and the whole thing has been bodged and patched by previous occupant
Broadband is down to 1.something to a max of 3Kbps as for phone we dont have any hard wired phones to check the line.
are we liable for any charges for getting it sorted or likley to be fined for the messing about with the drop wire?
Sean

seanlyon wrote:
OK further investigation black drop wire goes into the door frame and caught in behind the standard for the door is a small white junction box, from that emerges 2 white wires, one presumably goes to the small single piece master socket, the other goes to what looks like a cheap DIY shed extension box from which comes a further extension under the floors to where the BThub is plugged, As the hub hasnt been attached to a "master" (the extension has no capacitor or anything in it) will this be contributing to the braodband speed drop off and vision not working.
As i said in OP no phones connected to the sockets so cant really test the line with a handset.
whats the best way to configure the set up for best quality
Hi
The socket that you think is the master is it possible for you to plug the Home hub into that? ensure that there is nothing else plugged into the other sockets, goto www.speedtester.bt.com and run a speed test.
I know you say that you do not have a corded phone to test the line but to ensure that you do not have a noisy line which (would cause speed issues) can you not beg/steal or borrow one?
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Very Slow Broadband - Moderator Help Please

In the past (Mid 2010) I was getting over 1Mbps speed. BT line checker tells me I should be able to get 1-3Mbps.
Most recent BT speed check on the line shows:
Download 239Kbps Acceptable speed range 50-500Kbps
Profile 350Kbps
DSL download 544Kbps Upload 448Kbps
I month ago I called BT to ask them to check the line and raise the profile. It was briefly raised to 750Kbps and speed improved for a while but seems to have quickly been reduced to 350Kbps.
I have option 2 with 40GB allowance but at these speeds obviously get nowhere near using the allowance.
I checked on Sam Knows and noted that the exchange (Bramley) has recently unbundled with Talk Talk. Could this have led to a speed reduction for those with BT?
I cannot understand:
1. Why my profile is so low and has been reduced (I have not been rebooting my BT Homehub)
2. Why the overall speeds this year are so much slower than 2010.
Note that I have tested the speed regularly and have used a wired connection to my Hub, which is connected to my master socket, with a recently-fitted BT accelerator.
Speeds of 200-300Kbps render apps like iplayer useless and mean that downloads take hours and days (for films). Any help and suggestions would be much appreciated.
Thanks
Solved!
Go to Solution.

Hi Welcome to the forums
A couple of points from your post talk talk unbundling would have had no effect at all
also although you may not have rebooted the home-hub it may have rebooted itself at any time this would have caused an ip profile drop which has reduced your download speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
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NON BTE5 BT Master Socket

Ive been having internet problems & when im ask to test the master socket I have an old non NTE5 socket to test the equipment on my side of the line. can I get a NTE5 socket fitted for free by BT as I cant test the phone on my side ???

unless there is something wrong with your existing socket openreach will not fit a new nte5 socket for free - if it's not broke don't fix it - openreach motto
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Help Please anyone good at reading BT hub3 stats

Hi all again, I've asked this question before sorry to ask again, COULD someone please indicate what download speed should I be receiving at my computer in MBps please, Line has been tested by Openreach engineer and been told it is A1,phone wire goes straight to a master socket with a built in filter, no other phone sockets in house, from master socket straight to BT HH3 then a BELKIN Ethernet Cable FastCat5e RJ45 to computer below is screenshot of BT hub manager taken around 8ish tonight. its the 21cn upto well it was 20mb copper line not infinity. All my tests at btspeedtester thingy is wired
screenshot below of home hub thanks for your time.

the answer has not changed since the last time but marginally slower as your connection speed has dropped from 19.43 to 19.24
last time
with a connection speed of 19.43mb that should give a profile of about 17.13mb so your download speed will be less than that so about 16/16.5mb. run btspeedtester and see the results - not beta version
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VERY slow download, need help please!

Hello there, we recently moved house and have just had our internet and broadband activated, probobly 2-4 weeks ago, today i was downloading an update of my Xbox for a game, now bearing in mind i am directly connected through a wire to the homehub (BT HomeHub 3), it is a 2.07gb update, the first 75% went rather quickly(2-3 hours) i recently got home to find it was on 77%, this was an hour later, and 2 hours have passed now and it has only just reached 78%, which of my calculations are correct is less than 0.3KBS, which would put the completeion time around next week, i have tried unplugging the cable and restarting the HomeHub and nothing has worked(also whenever i do this the download skips back to 44% and spend 20 minutes befor jumping to 56% and then 40 mins befor going back to 78%. If anyone could help me i would be most gracious.
Jacob

welcome to the forum
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) BT Speedtester and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT master socket query - no wires? Is that right?

I was asked by my ISP to try out the test socket on my master socket as I am having a few speed issues. When I took the face plate off it came off OK but with no wires attached, is this correct? I thought it was meant to have some wires attached?
The normal telephone ie voice is working ok and its the only socket in our house. The socket is a circle with T in it from approx early 90s.

this forum is for BT retail residential customers - is BT your ISP?
the wires connected to the front are your extensions - no wires means you don't have any extension sockets in your home
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re-wire to Master Socket as part of Infinity insta...

The 15m cable from the point from where the BT cable enters my property to the Master Socket is at least 11 years old and follows an inconvenient and unsightly route.
Would BT/Openreach alter the point of entry (by about 2m) and replace & re-route the internal cable as part of my forthcoming BT Infinity installation, or am I hoping for too much? I don't want the Master Socket relocated, just the cabling to it.
Solved!
Go to Solution.

hi no they will normally only use another socket as a master or install up to a 30metre data cable any other rewiring would be chargeable
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Any way to get a free Master Socket fitted for OAP...

My OAP mother has broadband in her home but gets low sync speeds and regular emails from BT about improving the speed.
I believe that the cause might be that she seems to have no single master socket, but more than 1 with the capacitor in. I suspect she has a junction box in the loft where the cable enters and a star layout, plus some DIY extension work too.
She is on a limited budget and I wondered if there is any way for BT to upgrade her to a modern master socket - ideally free or very low cost. I am happy to sort her extension wiring myself?

It is unlikely that Openreach will change it for free as they do not change things if they are working however the star wiring willpossibly cause some problems the forum mods may be able to arrange something for you
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Master socket

Traced out phone circuit in my bungalow which has a junction box in the loft at point where phone line enters then spurred with master socket, with capacitor, at end of longest line.
Any advice please ???
Siscokid
Solved!
Go to Solution.

Hi and welcome to the forum
Not sure what advice you require, you are not allowed to touch/move/tamper with the main socket.
This is the responsibility of BT Openreach
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If I have solved your Issue please click the "Mark as accepted solution" button.

BT master socket help please

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