BT Mobile Broadband dongle needs reactivating?

Hi guys -
I think my BT Mobile Broadband USB dongle may have been dormant for too long, I think I may need you to re-activate my SIM/phone number.
It's been at least six months since I used it last.
I get the following error message in the BT Connection manager: "31064 Failed to connect to an operator".
I've also just added £10 data bundle, so I'm in credit...it's not showing as active on the a/c yet, but it shows up as billed.
I have the latest connection manager, which I assume include the latest drivers for the device (MF636). I've also got the right PIN number (set previously).
Any ideas?
Chris
CD
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
One day, it WILL work as advertised...
Solved!
Go to Solution.

This is essentially a customer to customer forum and posts do not necessarily get the attention of anyone from BT.
Your service is no longer available for sale but the fact that you been able to top up suggests that it is still active. Try the helpline 0800 169 0850. If you can't resolve your problem there the BT Care Team should be able to help. They are the moderators who oversee this forum; they may take a few days to respond but you will get an immediate online acknowledgement to note in case you need to follow up.
You can click the white star next to this message if you think it was helpful.

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