BT Mobile Broadband no more bundles

Worth a punt on here as had a circular discussion with advisor on the phone (very nice about it, but not going anywhere).
Got BT mobile broadband when I signed up to my current home BB package, worked great. Not been away from home for a while, so not used it for a while. Came to use it this month and it's not working. Check online and my bill and notice no bundle has been added.
Advisor told me that the 'free' bundles where only for 18 months (I'm on an 18 month package apparently). Not quite explained to me that way when I signed up, but let's roll with it. My view is this is part of my package, after all I'm still paying the same amount, my home BB still works the same, what does it matter if I've gone over the 'magic' 18 month mark?
If that's the way it is, then fine. But something BT may want to review as, in my case at least, I've gone from a customer quite content to sit and pay my bill to BT monthly. Happy with the package I've got. To someone who's off to look at the BB comparison websites with an eye to move to another provide if there are better deals (which let's face it, there probably are).

Hi PepJr.
There are better deals, and if as you say your 18month contract is up, now is the time to get one of the better deals.
Sit down, decide what you want , lower payments/free months/new hub/mobile broadband etc etc, then Give them a call and renegotiate a new contract.
You might not get all you want, be polite but firm and you might come away with a good deal.
BT are no different to any other company, your a sitting customer. The deals go to new customers and to out of contract customers.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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    I get the following error message in the BT Connection manager: "31064 Failed to connect to an operator".
    I've also just added £10 data bundle, so I'm in credit...it's not showing as active on the a/c yet, but it shows up as billed.
    I have the latest connection manager, which I assume include the latest drivers for the device (MF636). I've also got the right PIN number (set previously).
    Any ideas?
    Chris
    CD
    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    One day, it WILL work as advertised...
    Solved!
    Go to Solution.

    This is essentially a customer to customer forum and posts do not necessarily get the attention of anyone from BT.
    Your service is no longer available for sale but the fact that you been able to top up suggests that it is still active. Try the helpline 0800 169 0850. If you can't resolve your problem there the BT Care Team should be able to help. They are the moderators who oversee this forum; they may take a few days to respond but you will get an immediate online acknowledgement to note in case you need to follow up.
    You can click the white star next to this message if you think it was helpful.

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    I'm sure it should be someone answering this question who has actually tried this, but given that the tv is not overly portable I'm not sure you will find too many who have.
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