BT Net protect blocking program

Hi
I have BT net protect plus Mcafee and i am having issues with a program installed
I have given it full access in Mcafee,and even opened the port in both TCP/IP and UDP but i am still getting a connection error
any clues?

Hi Fatboyhurst,
What program are you having problems with?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Net Protect Plus

Hi all
I have been using BT's Net Protect Plus since i have been with BT as my isp.
A few weeks ago i formatted my harddrive and installed and fully updated my computer.After i had everything installed and updated i started to install world of warcraft from the official disc's that i have had for the last 5 years.After installing the first version of wow net protect plus flashed up a warning and quarantined a file within the wow folder then tried to install the first expansion(Burning Crusade)but I was unable to due to the file that was blocked i know for 100% certainty that this is a false positive and not a real virus.The name given to it in the quarantine folder was artemis81dd39507884 which is a generic term given to what net protect plus thinks might be a trojan.I tried restoring the file but it didn't help.I was therefore forced to disconnect my router from my comp restore the file and disable btnetprotect plus to be able to install the other expansions for wow.When i had finished installing all the discs up to cataclysm i re enabled net protect plus and was then able to update wow fully and use the game.How ever this file was still blocked by the security software.
I also am a member of a web site that i use for most of my gaming purposes.This service is www.metaboli.co.uk. It is a subscription based service that i pay a monthly fee for and for the monthly fee i can download and play games like assassins creed 2 amongst others.Net protect plus blocks around 15 games from the service giving them the same generic name(artemis ...).Again i know these are false positives
I have tried sending these files to mcafee from the quarantine folder in the hope they will be looked into and removed as a detection.Some of these games i have sent off multiple times to mcafee over the last 2 years and still they are detected.
When trying to send some of these files off I'm given a notice saying they are too big to send to mcafee.
For the life of me i don't understand why the is NO way for me as an end user to allow these files to be ignored.It is after my computer and i should be able to have the final say what does and what does not run on my computer.I should add that I'm a fairly advanced computer user and build computers so i do have a fairly good understanding of how they work.
I also have what appears to be an issue with the installation of the firewall. Specifically some of the firewall settings from a default install of net protect plus.If i goto Firewall/setting/attack detection every setting in there is set to No(to not detect)from a default install.
As a result of these issues i telephoned tech support.The first tech support person i spoke to me wanted to remotely connect to my comp so he could see what i was talking about.Upon remotely connecting to me he tried to find the quarantine folder and was unable to to so i had to show him.At this point i thought to myself he is not going to know much regarding these issues if he does not even know how to find this in the net protect plus settings.After around 30-40 mins i was told my issue would be raised to the relevant department for my issue as the tech support engineer was unable to resolve the issue.Why did it take 40 mins just to get told it would need to be escalated to the relevant department for my enquiry i thought.I was finally told here that someone from BT's security department would ring me back with in 24 hrs.
The following day someone from the relevant department telephoned me.They again remotely connected to me after i had explained all the above.The engineer then went to the quarantine section of net protect plus and tried to send the files to mcafee himself.I explained that i had done this numerous times over a 2 year period and that some could not be sent but he decided to try.When he found that some of the files were too large to send i was told that he would need to do some research and would telephone me the following day.
I was telephoned the following day as promised(a plus as this has failed in the past).Again the engineer wanted to remotely connect to me.This time he made a folder on my hard drive and wanted to put a copy of each game into this folder to send to mcafee via e-mail.He started by copy and pasting one of the games into this folder and then proceeded to next.I then had to explain that what he had just done was a waste of time as the so called infected files were quarantined and not in their original folders.
At this point i asked the engineer if his intention was to send off the whole game for each game to mcafee.He said yes it was.I then expressed concerns over this as that was a lot of info and that world of warcraft alone was well over 20 gig's.He then told me it was the only way to get these looked into.I therefore said if he told me where they were to be sent to i would see to it.
After copying all the games that were affected like this to a separate folder on my PC i decided to check how big the folder was.In total it was 107gig's.When trying to e-mail these of with the poor uploads speeds my service has this is going to take close to 2 weeks worth of time just to upload and that's if i just leave my comp doing this and don't want to use my net for anything else.
Whilst i appreciated the engineers time and effort at looking into this for me it is just mot a practicle solution for me to mail off this amount of info and tie my comp up for such a long period of time.
The quarantined files issue could all have been avoided if there was a way for the end user to choose to ignore certain files but it seems that mcafee think all end users that use their product are incapable of making any decision about their own safety!.
I never did get a response to the firewall settings i asked about,and now find myself in the position of wondering
1).if this is really the only way to deal with the quarantined files.Why cant i just mail of the so called infected files?.
2).What should be done regarding these firewall settings
Sorry for the long winded post.Any thoughts or possible solutions would be appreciated.

Hi Bifta,
Thanks for the post. I would like to get this looked in too.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
As soon as I have your account details I will make a few enquiries on how to sort this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Net Protect Plus Error Message Issue

Guys I am a BT employee anf get option 3 so I have Net Protect Plus.
It shows all the boxes green with a green tick.
I got a message tonight saying you need to do a scan so I tried and no matter what type of Scan I try I get
an error meeage in a red notification box.
"An unexpected problem occured during your Scan
Please click OK to go back to the Home page, and then try running your scan again."
As I said this is for Quick, Full or Custom Scans.
Any Ideas?
I have verified subscription and that is fine.
Window 7 computer (no other issues)

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

Eavesdropping protection blocking items

Excuse me if I misplaced this question.
Toshiba Satellite P305 S8822, Windows Vista, and Norton 360 installed.
I have had this computer for two years and get regular Windows updates and Norton 360 protection updates.
The Norton 360 Eavesdropping Protection blocked items yesterday calling them as Key Loggers. Could I safely unblock them?
C:Windows\system32\Ati2evxx.exe
Crogram Files\Cyberlink\PowerCinema for TOSHIBA\PCMAgent.exe
There is a program that came preinstalled on the computer
called Power Cinema, from Cyberlink company. I do not know about the other item.

I do not yet have another scanner, but apparantly something is happening.
Just this evening I started up the computer and just after the desktop came up, a Cyberlink screen took over the display and gave some window options to click; I could see a video or a couple of other things. Most of this screen was a grey screen and there was a minimize-hideToTaskbar-Close button combination at upper righthand corner. Instead of clicking on the Close button, I opened Task Manager and Shutdown Cyberlink, and everything seemed normal.
Some further reading in the Windows help file suggests that any program can be "disabled" from running at Windows/Computer startup by going through Software Explorer in Windows Defender. I noticed that there were two cyberlink entries listed both classified as "Not Yet Classified". If the problem with Cyberlink continues, I will try to disable them through Windows Defender.
EDIT: Actually, I have Norton 360 for A.V., spyware and adware scanning, and the other scanner is Windows Defender. I scan with this about once per week; I will try a full scan with W Defender today or tomorrow.

[Ques] BT Net Protection Plus Licences...

On my Infinity package I get seven licences for BT Net Protection Plus. Now, in the past, this was installed on three different laptops which are now defunct (two broken, one now runs Ubuntu).
Question is are those three (of the seven) licences locked to those laptops forever, or will they be added back to my pot of licences? Is there something I have to do or will it just happen?
Thanks
Chris.

Don't know if this will help, it's how to deactivate McAfee licences so may be the same for BTNetprotect. The other thing is just to keep installing on computers until they have all been used and when you try to put it on the 8th computer it my ether install or tell you what to do to get a licence.
http://service.mcafee.com/faqdocument.aspx?id=TS100996
However my advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523

How to protect ABAP programs

Hi experts
         I want to protect my ABAP programs from other users from changing it.
         How to protect my program by setting password or not allowing only display mode like.
         Please suggest me on this.
Thanks in advance.
Regards
Rajaram

Hi Raja,
If in case you want to lock the development done by you in SAP,then while the report is open in the ABAP edtor,click on GoTo and then Attributes at the menu bar and then check the checkbox "Editor Lock".
Nobody will be able to make any changes to your program unless and until logged by your user ID.
In case you have any further clarifications,do let me know.
Regards,
Puneet Jhari.

Problem with Family Protection blocking

I have an ongoing problem with Family Protection blocking allowed websites from my daughter. I checked her account settings which are the same as her brother's and he has no problems. I then removed her account and created a new one and copied the settings across from his to ensure everything was the same - still no difference. Any suggestions? I guess I could try reinstalling but it is such hassle to get a code etc...

I am experiencing this issue as well. I can download about 50 of my 900 songs through family sharing the rest say unable to download. Apple call support and genous at Apple store were both unable to solve the issue. I've resorted to using the same Apple ID on all devices but obviously this is not ideal. If anyone has success solving this I would love to see a post on it. It's definitely something with the iTunes or Apple id end of things and not device or setting related because I have tried everything I can locally.

Cannot Install "BT Net Protect Plus (McAfee)"

Cannot Install "BT Net Protect Plus (McAfee)"
Download and run - "McAfeeSetup-Serial.exe"
Nothing happens apart from 10 seconds of windows loading icon....
I checked Windows Logs for Application
Faulting application name: Install.exe_McAfee Integrated Security Platform Installer, version: 5.6.151.0, time stamp: 0x50416b48
Faulting module name: Install.exe, version: 5.6.151.0, time stamp: 0x50416b48
Exception code: 0xc0000417
Fault offset: 0x0007e836
Faulting process id: 0xc4c
Faulting application start time: 0x01ce5645af9e24dc
Faulting application path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe
Faulting module path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe
Report Id: ee38572f-c238-11e2-b862-8c11f91acf97
Using Windows 7. No other security or virus scanning software installed on PC.
The McAfee Family Protection software installed without any problems..
Thanks,
Terry.

I take it you have used this link to get BT Netprotect
http://bt.custhelp.com/app/answers/detail/a_id/12640/~/how-do-i-get-bt-netprotect-plus%3F
My advice would be not to install it. It causes problems on some computers and uses a lot of computer resources. Do a search on this forum to see how many have had problems with it. McAfee also scores poorly in reviews. You can get better free antivirus such as Microsoft Security Essentials, AVG 2013 Free or Avast Free.
As an aside can you use a smaller font. The large font makes your post hard to read.

Trouble downloading bt net protect plus (incorrect...

I am having trouble downloading bt net protectplus to my laptop. When I enter my details into the initial log in pag,e it then tells me that I am not entitled as I am only on option 1 and should upgrade - I'm on option 2!!!
This happened on my home PC also and I had to call cust services to sort it out. It'd be great if someone could advise me on what to do again because last time I was on the phone for over an hour!
I definitely am on option 2 and have already got net protect on my PC. Just need it on my lap top too. Thanks!

Hi,
I was afraid you might say that! Last time, they ended up telling me to download from another link. The one I'm trying is www.bt.com/netprotectplus/download but there is another place to download from and that's what I can't remember. Any ideas on that by any chance??? Thanks again.

Downloading BT net protect

Why can't I download BT net protect to my computer. My wife has been using it for years. My name is on the phone bill but no matter what I try it doesn't recognise my details. I've logged in with my wife's details but still no luck.
Do I have to join MyBT and if I do will it mess with my wife's account?
My life won't be worth living if that happens!

If you follow this guide. You will need the primary account holders username which may be the primary account holders email address and the password for the account.
http://bt.custhelp.com/app/answers/detail/a_id/12640/~/how-do-i-get-bt-netprotect-plus%3F
If you are not desperate to have BTNetprotect then the general opinion on this forum is not to install it as it has been known to cause problems. It is suggested that you use another antivirus such as Microsoft Security Essentials, AVG 2013 free or Avast Free.

Bt net protect wont activate

Hello,
My bt net protect has stopped working and needs to be activated.
Click on the activate option and nothing happens...
Any ideas on what to do??
Many thanks
probbo21

john46 wrote:
there have been many assorted problems posted about this programme recently many seem to be installant it and using alternative programmes lie MSE and AVG
Yes. There's a bit more here: BT Forum AV Advice.
You can click the white star next to this message if you think it was helpful.

BT Net Protect

Am installing Net Protect on a Windows 7 64 bit machine with expired McCaffee Software still present. On running the Net Protect installer I get a finishing message to restart windows. Windows will not restart - I can only go to Safe Mode and
then find a Restore point. I have now tried 3 times to complete the installation with the same result.
What to do ??

After uninstalling, it might be as well to run the McAfee removal tool before reinstalling so that you start with a clean sheet. You can download the tool here: http://service.mcafee.com/FAQDocument.aspx?id=TS101331.
You can click the white star next to this message if you think it was helpful.

Updating Net Protect Plus.

Hi, I'm wanting to update my Vista Laptop to the latest version of Net protect Plus. It hasn't yet performed the update automatically so I thought I would force the update. If I download the latest version does this use up one on my 7 allowed PC copies or does it work out that this is just an update to an already installed older version? Thanks for advice please!

Agree with previous comment - certainly been some issues of late.
Mine (fingers crossed) settled down with the update Version 11.00 and Build 11.0.654
To check your version open NPP and click on 'About' at top right hand corner of panel.
For some reason the update didn't download automatically on my PC. It arrived on my Laptop and several days later had not arrived on my PC so I downloaded it manually.
Was a problem at that time with the link to NetProtect Plus on the BT Software page - maybe that has been sorted.
See also: http://community.bt.com/t5/Other-BB-Queries/BT-NetProtect-Plus-no-option-to-install/m-p/386389#M1410...

[Ques] BT Net Protect V11...

I noticed my Windows XP Laptop is now running version 11 of BT Net Protect Plus. It seems to have a modified front end and has added a Shred option to the right click pop-up menu when you select a file/folder.
Thing is my desktop PC running Windows 7 Ultimate x64 is still running version 10.5. I cannot find out anywhere if 11 is out yet for Windows 7. Doing a manual update tells me it is up to date. Any ideas?
Chris.

I have a similar problem as I too cannot seem to set up an scheduled scan. I'm using Windows 7 Professional and this problem seems to have arisen since I installed Windows 7 Service Pack 1. I've tried uninstalling Net Protect Plus, running the Mcafee software removal tool and then re-installing Net Protect Plus but to no avail.
I e-mailed a query to BT and received a call saying that it may be a problem caused by the Yahoo browser and that I should contact Yahoo. I haven't done so because to the best of my limited computer knowledge I do not use the Yahoo browser.
I have another computer running Windows 7 Home Premium with Service Pack 1 installed and have had no problem with setting up a scheduled scan on that computer.
Any help/suggestions will be greatly appreciated.
Regards
John.

BT Net Protect is garbage

I installed this on my laptop, Windows 7 64bit, Celron(R) Dual-core CPU T3000 @ 1.8GHz 1.79GHZ and 4.0GB of memory and during a scan it used almost ALL of the CPU making using the PC for other tasks useless, I tried a full scan and after 15 hours it had only completed 64% (the Hard drive is only 160GB) I then gave up. During normal use of the PC the on demand scanner was using around half of the processing power. Needless to say it has now been un-installed and Avast free installed along whith Comodo firewall neither of which take up huge amounts of processing power. If you are thinking of installing this then beware.
Regards,
Frogman

pottyperson wrote:
terminator wrote:
don't like norton uses alot of resources on pc up and macafee net protect free with bt
Believe me, McAfee is the worst resource hog of all the AVs I ever used, and I'm not alone in that. I don't see any sense in sticking with McAfee just because it's inclusive while there are plenty of [...] alternatives.
Agreed. I've posted elsewhere about how my netbook came with McAfee, was running really slowly, so I tried Norton, and have never looked back.
There were issues with the old NIS (before about 3 years ago, or so), and I think a lot of people that say NIS is bad simply haven't used the newer, revamped, version - apprently they rewrote it from the ground up, and it work beautifully - I have a low powered netbook (1.6Ghz Intel Atom N270 with 2GB RAM) and am runing Norton Internet Security 2012 and barely notice it's even there most of the time, yet it's succefully spotted and captured numerous threats (mostly in Spam emails).
I would recommend it, over McAfee, to anyone.
I don't work for, nor am I associated, in any way, with, Norton, Symantec, or any other company, or group, connected with them.

BT Net protect blocking program

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