BT NetProtect Plus - Detections Found

Hey There!
I've recently installed BT NetProtect Plus on my Mac and it was all working beautifully. Yesterday I got a notification to say that 2 detections have been found, Wayhay! It works! Closed it and carried on, 10 mins later it pops up again, maybe I need to remove them myself, on closer inspection the notifaction tells me one has been cleaned and the other quarantined. Closed it again and it keeps popping up! I rang BT support and there suggestion was 'Turn off real time scanning'... any other suggestions people?
Toby!  

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

Similar Messages

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    Just wondering if anyone has had problems with bt netprotect plus and found any solutions. I was a customer of McAfee for some years, I upgraded to BT Broadband Option 2 with bt netprotect plus provided by McAfee included, my original McAfee software was about to expire and I had followed the link to bt netprotect plus which appeared to download and install, during installation messages appeared telling me old files were being removed and updated, however, on the day my old McAfee expired a message appeared requesting payment to extend subscription, I contacted McAfee to inform them I was now with bt netprotect plus, I sign in under a different password to bt netprotect, however, it always defaults to my old account which is now expired with no software available, I contacted bt customer help, I was transferred to bt technical help who remotely took over 2 desktop computers in my home both have Window 7, the technician informed me bt netprotect plus was incompatible with windows 7, I did question so why are you installing software onto my computer which is incompatible, following the remote installation of bt netprotect plus, I tried to restart both computers to find I was unable to boot up both, the internal fans are running fast and loud, the DVD RW & DVD ROM drive light up, then that's it, the hardrive indicator light remain on, there is no signal to the pc monitor or any other devices (keyboard or mouse) I contacted bt for help, well they can't help me as I have nothing on my screen, I ask for help again today, it can't be the software, we're really sorry but can't offer any help, it is frustrating to have so much conflicting advice, customer service were helpful and understanding and gave me a number to contact bt technical help with the advice of asking for a supervisor, however, they are unable to offer any explanation as to why following remote access to my computers, and changing the system settings, I now have 2 computers that are now useless, the parting advice was to go to computer shop to have them repaired at my expense, the only computer working is my laptop, which was the first pc I was able to download bt netprotect plus to and is working okay, but I'm fearful that it will die to and I'll be left in the dark. I would be grateful if any other bt customers have had similar problems and found any solutions, I can't afford to right off hundreds of pounds worth of equipment, I wished I had never changed to option 2 and kept things as they were, I have never had any problems with BT, McAfee or my desktops prior to this incident.  Thanks

    Hi Stuart,
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    I can see that there is an open complaint on your account in which a team is actively dealing with this case. As far as I can see the last note on the complaint is that you have agreed to bring the PC in question to a Vendor to have it checked. Is that correct?
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    As I say there is a team already dealing with this issue so there is not much we can do in the mean time as too many departments dealing with this could prove very confusing. I would however be very interested to learn of the outcome of this case.. If there is anything else that I can help you with please drop me a reply.
    REPLY
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  • BT NetProtect Plus Log.

    Hello,
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    Cheers!

    Also, should the quarantined items part of the software work, even if I don't have any quarantined items? It just hangs when I try to access it, with a swirly animation thing in the middle of the screen. I can't seem to find the quarantine folder in the file system either. Has the installation gone wrong?

  • BT NetProtect Plus Firewall Setting Problem

    I have just downloaded the new BT NetProtect Plus.  In checking it out I find the Firewall settings for Attack Detection are all set to No.  These settings can be edited to yes but McAfee recommends that the No settings  are not changed.  Having also installed NetProtect on my laptop, I also find the settings are set to No.  On both computers the summary, with the big green tick, says my computers are secure and no action is required.  How can they be if the aforementioned No settings remain at No?  I tried McAfee for an answer but they wanted £28 for the privilege.  To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer.   BT India help did not know the reason for the No settings.  

    napper wrote:
    I have just downloaded the new BT NetProtect Plus.  In checking it out I find the Firewall settings for Attack Detection are all set to No.  These settings can be edited to yes but McAfee recommends that the No settings  are not changed.  Having also installed NetProtect on my laptop, I also find the settings are set to No.  On both computers the summary, with the big green tick, says my computers are secure and no action is required.  How can they be if the aforementioned No settings remain at No?  I tried McAfee for an answer but they wanted £28 for the privilege.  To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer.   BT India help did not know the reason for the No settings.  
    Couple of links here;
    http://download.mcafee.com/products/webhelp/4/2057/GUID-BF945446-A022-4C09-96BD-FD0DB7A80CEB.html
    https://community.mcafee.com/thread/26401

  • BT NetProtect plus – Real time scanning and update...

    I have posted this message as both a pointer in case others have the same issue as well as whether anyone has found a proper resolution.
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    I run Windows 7 64 bit and recently installed an SSD drive. The key thing I have subsequently discovered in my upgrade is that I changed some registry settings to make my default installation location to be my D: drive. I followed this post :
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    A full McAfee scan on my desktop PC can take about 2 hours or so and a full scan sometimes slows down my over 3 year old desktop PC. Thats why I only do a full McAfee scan every once in a while but I do a quick McAfee scan every 6 or 7 days.
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    I have used Norton in the past and that slowed down my last PC more than McAfee from BT. The free version of AVG is good but its only an anti-virus. Some say the windows firewall is ok but not the best.
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  • NetProtect Plus scheduled scans take days after up...

    Since my NetProtect Plus automatically upgraded a couple fo weeks ago I find scheduled scans now take more than 24 hrs (don't know how long they took before, but I rarely noticed they were running, so a few hours max at the outside).
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    I found a setting "scan using minimal resources" in the Scheduled Scan Settings menu. This was checked by default when Net Protect Plus upgraded. I have now unchecked and hopefully solved the problem - essentailly I want the scan to run unattended anc completet overnight.

  • Problem with McAfee NetProtect Plus

    Hi i'm having problems with my McAfee NetProtect Plus thing it seems to keep turning off the Virus protection it has done it most than once in a day i have no clue what it causing it and would love some help to find out.
    Thanks

    ok run the removal process again then use housecall to do a full scan of your pc, after it has finished (might take several hours depending on the size of the hard drive fitted) if it finds anything clean it, and then try getting mcafee installed again, theres a chance that your registry corrupted an entry and the removal tool didnt notice it, however the trend micro housecall should notice it and fix the error,
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  • Windows7 and BT Netprotect plus

    Hi de hi
    To cut a very long story short.....
    BTNP operating on XP PC detected a Trojan (Very rude adult theme) attempt from a source computer which tried to scan my PC but was blocked. Phew!
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    Uninstalled MSE and restarted Laptop. Got the usual 'not protected warnings'.
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    Opened IE8 and tried with that. Bingo it only ruddy worked.
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    ps. You might want to update either of these
    Does BT Netprotect Plus work with Windows 7 = no - http://bt.custhelp.com/app/answers/detail/a_id/13238/related/1
    Will BT Netprotect Plus work with Windows 7 = yes - http://bt.custhelp.com/app/answers/detail/a_id/12868/related/1
    -+-No longer a forum member-+-

    Hi DS,
    I agree with you "does NP+ work with W7" not the only contradictory FAQ. I've tried NP+ on W7 x64 installed OK and with Firefox, notice the word tried NP+ appears to be a previous version of Macfee's IS suite I suppose what do you expect for free.

  • Problems downloadin​g BT netprotect plus

    Hello
    I've recently been trying to download BT netprotect plus. All is well and good until I click the download button. It then says Internet Explorer cannot display the webpage. I've tried in both Firefox and IE. I've also temporarily disabled windows firewall and closed down my current anti -malware programme Spy Sweep.  I've gone into advanced settings  and done this... 'If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.'
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    Tim

    Hi TimJJenn,
    Welcome to the forum. I am sorry to hear you are having problems downgrading Netprotect. If you email me your BT account details, I will get this investigated. My email address can be found by clicking on my profile. Please make sure to include a link to your post.
    Thanks
    Paddy,
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Installed BT NetProtect Plus now I cannot access m...

    Hi,
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    Some things that might be worth checking.
    The account/share password if any is still correct.
    The Log On  credentials for the appropriate System Services are still correct (cross check any details using your other PCs )
    The User/Admin Account you are using still has the proper credentials & access rights, particularly to the folders you have shared.
    "I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

  • BT Netprotect Plus stuck checking for updates

    Managed to get BT NetProtect Plus installed, but now it is stuck on 0% and saying checking for updates.
    Does anybody have any ideas on why or how to get it to update.
    I have tried other Antivirus software and they update ok.

    Hi Jimw,
    Thanks for the post and welcome to the forum.
    You can try an manually update Netprotect.  Please see this link How often is BT NetProtect Plus updated?
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    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • BT Netprotect Plus and Home Network.

    I have just upgraded to BT Infinity and BT Netprotect Plus. My old Desktop, with LAN, and my Netbook ,wireless, both run Windows XP and previously had Mcafee Internet Security on both. Prior to the 'upgrade' the home network was fine. Now in lets call it 'Mcafee', Home Networks, My Home Network, the Desktop sees the Netbook as having an 'old' version of Mcafee although it has been uploaded three times, the latest today. This stops me in my tracks trying to get the network working again. BT Help was no help, apart from, offering to charge me to sort out something which was no problem before. Any good ideas out there?
    Solved!
    Go to Solution.

    There's more here - an ageing thread but still applies.
    You can click the white star next to this message if you think it was helpful.

  • BT NetProtect Plus no option to install

    I'm trying to get BT NetProtect Plus on my PC.  I'm a customer with unlimited usage.  However when I go to install it there is no option to download as it say 'Sorry you need to be a customer' then a note to say that I should check my broadband order!
    I'm logged in on the main account but apparently I'm still not a customer?
    Please can you resolve asap.
    Thanks.

    pandd wrote:
    Are you going to this page to install http://www.productsandservices.bt.com/consumerProducts
    Please explain "Microsoft Security Essentials" and why I can't get BT NetProtect Plus even as a BT customer.
    If you are logging into bt.com and it still says you are not a broadband customer, then if you are a new customer, your account may not have been set up yet.
    Have you contacted BT Broadband Help, to see what they say?
    If you still cannot get anywhere, they you could try Live Chat here
    http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
    Or the BT Care team forum moderators here
    http://bt.custhelp.com/app/contact_email/c/4951
    If you have a Windows PC, then Microsoft Security Essentials is provided free at this address
    http://windows.microsoft.com/en-GB/windows/products/security-essentials
    You can only have one piece of anti virus software installed on your computer.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • BT Netprotect PLus - Renew Licence Issue

    Quod Core PC with Vista s/p2 64bit
    BT BB with option 3
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    Hi GHFM,
    Have you tried this yet?
    https://kc.mcafee.com/corporate/index?page=content&id=KB53512
    Cheers,
    Chris.
    BT Mod Team.
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  • BT Netprotect Plus - Where are stored passwords on...

    I have just upgraded my McAfee BT Netprotect Plus software.
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    They are stored in '''key3.db''' and '''signons.sqlite'''.
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