BT NetProtect Plus - Does it have an integrated Sp...

I've just been connected to Infinity and installed BT NetProtect Plus, uninstalling the McAfee package supplied by my previous ISP. My previous package included a spam filter option, which integrated with Outlook 2007, but, as far as I can tell, NetProtect Plus hasn't installed anything; is this something that isn't included in it? I've used McAfee's clean-up program to remove all traces of previous installs and then did a fresh install, I've also been through McAfee's support page and tried all their solutions to bring up the spam toolbar with no luck. The thing that makes me think it's not included is that one of the solutions involves a command line, but the folder referred to doesn't exist in the McAfee directory on my PC.

It's not so much about spam filtering, per se, more that it can pick up any attachments that might contain viruses on any spam that does get through everything else. Whilst I'm highly unlikely to open any such attachments, it's good to have something that kills them before you could get anywhere near looking at an e-mail to determine if it's genuine.

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Installed BT NetProtect Plus now I cannot access m...

Hi,
I thought I was doing the right thing by installing BT NetProtect plus on my Windows XP Pro PC however ever since I have had issues. I can no longer browse my home network to access shared files - when I double-click my workgroup I get an error of 'MSHOME is not accessible, you may not have permission to use this network resource'. I did not get this prior to the installation. I tried initially just disabling the firewall - at least this allowed other PCs to browse the shares on my PC but it did not help on my PC.
I have now uninstalled NetProtect Plus but this has not resolved the issue. It would seem that the software has changed some setting but not reset it when removed.
I do have File and Printer sharing enabled on my PC
I have enabled WINS
I do have the Computer Browser Service running
All of these were suggestions on the Internet. Still no luck.
Please any other suggestions would be most welcome as I need to be able to access the network for my work.

Some things that might be worth checking.
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The Log On credentials for the appropriate System Services are still correct (cross check any details using your other PCs )
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BT Netprotect Plus stuck checking for updates

Managed to get BT NetProtect Plus installed, but now it is stuck on 0% and saying checking for updates.
Does anybody have any ideas on why or how to get it to update.
I have tried other Antivirus software and they update ok.

Hi Jimw,
Thanks for the post and welcome to the forum.
You can try an manually update Netprotect. Please see this link How often is BT NetProtect Plus updated?
Let me know if this problem continues.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT NetProtect plus – Real time scanning and update...

I have posted this message as both a pointer in case others have the same issue as well as whether anyone has found a proper resolution.
I have recently experianced problems with my BT NetProtect plus indicating the Real time scanning has stopped and any attempt to restart it does not work. This is accompanied with it keep promptig that there is a new update and to restart the computer. This happened every time I logged on.
I had spent some considerable time with the BT support people who have now reinstalled the software about 6 time's after the 2 time I had already tried.
I run Windows 7 64 bit and recently installed an SSD drive. The key thing I have subsequently discovered in my upgrade is that I changed some registry settings to make my default installation location to be my D: drive. I followed this post :
The 64bit version has two versions of regedit. Make this change as well:
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Everything works fine apart from BT NetProtect plus which when installed new has the above issue. If I change the default install location back to C: drive then it installs OK and works OK when I subsequently change the default install location back to the D: drive. When I say works OK, that is until BT NetProtect plus issues a major update when the same problem appears again.
I am waiting further contact from the 3rd line helpdesk but the 2nd line team did not seam to know of this problem.
Has anyone else experenced it or know of a proper solution ?

A full McAfee scan on my desktop PC can take about 2 hours or so and a full scan sometimes slows down my over 3 year old desktop PC. Thats why I only do a full McAfee scan every once in a while but I do a quick McAfee scan every 6 or 7 days.
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I have used Norton in the past and that slowed down my last PC more than McAfee from BT. The free version of AVG is good but its only an anti-virus. Some say the windows firewall is ok but not the best.
I also have windows defender set to do a quick scan every evening around 9pm. As most nights I have my Desktop PC on at that time.
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BT Netprotect plus home network problem

I am having real problems with my home network when Netprotect plus is installed, which BT have been unable to resolve.
My network consists of two PCs running XP with service pack 3, a Netgear NAS drive, a laptop with Vista and a home hub 2.
All computers have file sharing set up correctly, no computer names are duplicated, all have the same network name set etc. All devices show up on the network but I cannot read or open files on the different PCs and the laptop. The only device that I can open files on is the NAS drive - which clearly does not have NetProtect plus on; the NAS drive cannot however access my PCs for backing up purposes.
We have tried everything; permitted IPs are all set up correctly but even switching off the firewalls in NetProtect plus makes no difference, nor does removing and reinstalling NetProtect plus. If I remove Netprotect plus from a particular PC then other devices on the network can access that PC perfectly normally - indicating that the problem lies with NetProtect plus.
The only solution would seem to be to move to another antivirus/netprotect programme. But if anyone has any other ideas that would be much appreciated.
Ian

A postscript:
In the end I gave up on Netprotect plus and installed Kaspersky on the main PC, leaving Netprotect plus on the rest of the network. Kaspersky works perfectly. The other machines on the network can read and copy files from the machine running Kaspersky, which is what I needed. The reverse operation does not work, ie I cannot open and read files on the machines running Netprotect, but this does not cause me any problems. Incidentally, BT support were unable to sort out the problem!!

Cannot Activate my BT Netprotect Plus

Hi I am having problems activating my BT Netprotect Plus security package. I have the Option 3 package and therefore should get this security as part of my package. The software os telling me that I need to activate the security by 13/01/2012. However when I click on the activate, it does nothing. Can someone please help me.
Thanks
Mark

Hi MarkyFreshMon,
I'll get this sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Netprotect Plus/McAfee not turned on, cannot st...

Hi guys,
On my wife's laptop (windows7) i get a toolbar flag with a cross through it which, when clicked, comes up with a window that says "McAfee Anti-Virus and Anti-Spyware reports that it is turned off". If you follow the options to "turn on now" it asks you to "trust" the publisher. If i do that it appears to do nothing.
So i tried clicking the the McAfee shield on the bottom right and nothing happens (no response).
So i tried to go into BT NetProtect Plus via Start, All Programs etc. and when i do all i get is a blank white box (no other response. Only way out is to close the program.
Same blank white box when i try to "Uninstall or change a program" for BT Netprotect Plus.
Any ideas anyone?
Jeff

Insomnia struck, so here goes.
@AQ
Only problem I had with MSE was getting a scheduled scan to run, though it wasn't really a problem as it lets you know soon enough if you need an on demand scan, provided you show the icon in system tray. I won't bother with the details, but it had to do with how MSE operates with Task Scheduler. Anyway it was solved through Windows 7 Forum. For what it's worth here's how I got it to run reliably:
Set a quick scan to run to run daily at a time when you are most likely to be using the computer. Uncheck the two boxes for latest definitions (MSE checks every day anyway) and to run when not in use. Leave CPU at default of 50%.
This captures a scan every couple of days at least, completely unnoticed as it takes literally a couple of minutes and has a very light touch. I only know it ran by checking the program. A full scan is very thorough and takes a couple of hours; worth running now and then when the computer has nothing better to do. As belt and braces, I also use Malwarebytes Anti-Malware on demand occasionally; it too is very quick.
MSE doesn't come with a firewall but you just need to turn on the Windows one. MSE also disables Windows Defender, a bonus as you get way fewer Windows updates.
@DS
I also liked Site Adviser but it was never happy with Chrome, my default, so I opted for WOT. They do work differently; who knows which is better?
I use IE occasionally due to Chrome not going too well with a particular website. I did have Site Adviser with it, but it went with the rest of McAfee when I installed MSE, and I replaced it with WOT just for consistency. I'd be surprised if there was a problem running SA with MSE. Google didn't bring up much; no suggestion of incompatibility but some consensus that MSE was OK on its own and SA is cr@p! So yer pays yer money and takes yer choice I guess.
MSE is very slim but does offer a bunch of options.
@All
I've said before that McAfee was not too bothersome on my laptop, but it strangled the netbook. I was so pleased with MSE on the netbook that I also ditched McAfee from the laptop when it delivered the icon problem reported here some weeks ago, even though I still had a year's subscription left. Good decision.
You can click the white star next to this message if you think it was helpful.

BT NetProtect Plus - cannot get rid of desktop sho...

I had to reinstall BT NetProtect Plus. Now it puts a desktop shortcut (on the desktop) each time PC boots up, even if it has been previously deleted.
I cannot find a setting in the product to remove the icon, and a browse through the registry did not show any obvious setting to stop it being added.
Any one know of a way of getting rid of this?
Also... BT why do you insist on adding this, especially as it in the system tray.
(I run WINXP)
Solved!
Go to Solution.

Keith_Beddoe wrote:
That is a very old posting,
It certainly is
and DS does not monitor his subscriptions.
True, but I'm known for lurkin'
Would you like to ask the rest of the forum members?
McAfee rolled out an update a while back, you need the latest version installed, have a read - https://community.mcafee.com/docs/DOC-3361
This should sort out the BTNP version - open BTNP, navigate to update and select it.
Then after it's updated, simply try deleting the icon again.
Can't really give any more help as I've stopped using BTNP
-+-No longer a forum member-+-

BT NetProtect Plus - Does it have an integrated Sp...

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