BT Netprotect plus help needed please

Only just registered and haven't got a clue how to use this forum, but hopefully i'm in the right area and people can actually read what i'm writing. Apologies if i've posted incorrectly.
I notice in my security report that 3 Trojans appeared under the "items detected" heading, but I can't seem to be able to drill down into any detail?? It doesn't say they have been removed or give any details?? I have tried looking under the "navigation" tab and clicked on the dropdown tab of the "quarantined" and also "quarantined and potentially unwanted programs" headers, but when I do, they simply lock up, with a clock looking thingy on the screen and no information is presented??
PLEASE HELP!! lol
ps if anybody can tell me how this shredder thing works too, that would be great..............at the moment, all it says is "select shred location" and underneath that "settings".......i'm baffled.

Hi Vialli,
Thanks for posting I'm sorry about the difficulties with your order, this is something that we will need to access your BT account to sort out. If you use the 'contact the mods' link in my forum profile to send in your details we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
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"... after all, He's not a tame lion..."
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When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
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from the log list on the left. If you don't see that list, select
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from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

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