BT NetProtect Plus Log.

Hello,
Does anyone here know how you can view a detailed log of information in NetProtect Plus? It's telling me a trojan has been detected, but I can't see any way of finding out what it is, when it was found, or whether anything's been done about it!
Cheers!

Also, should the quarantined items part of the software work, even if I don't have any quarantined items? It just hangs when I try to access it, with a swirly animation thing in the middle of the screen. I can't seem to find the quarantine folder in the file system either. Has the installation gone wrong?

Similar Messages

Installed BT NetProtect Plus now I cannot access m...

Hi,
I thought I was doing the right thing by installing BT NetProtect plus on my Windows XP Pro PC however ever since I have had issues. I can no longer browse my home network to access shared files - when I double-click my workgroup I get an error of 'MSHOME is not accessible, you may not have permission to use this network resource'. I did not get this prior to the installation. I tried initially just disabling the firewall - at least this allowed other PCs to browse the shares on my PC but it did not help on my PC.
I have now uninstalled NetProtect Plus but this has not resolved the issue. It would seem that the software has changed some setting but not reset it when removed.
I do have File and Printer sharing enabled on my PC
I have enabled WINS
I do have the Computer Browser Service running
All of these were suggestions on the Internet. Still no luck.
Please any other suggestions would be most welcome as I need to be able to access the network for my work.

Some things that might be worth checking.
The account/share password if any is still correct.
The Log On credentials for the appropriate System Services are still correct (cross check any details using your other PCs )
The User/Admin Account you are using still has the proper credentials & access rights, particularly to the folders you have shared.
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

BT Netprotect Plus stuck checking for updates

Managed to get BT NetProtect Plus installed, but now it is stuck on 0% and saying checking for updates.
Does anybody have any ideas on why or how to get it to update.
I have tried other Antivirus software and they update ok.

Hi Jimw,
Thanks for the post and welcome to the forum.
You can try an manually update Netprotect. Please see this link How often is BT NetProtect Plus updated?
Let me know if this problem continues.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT NetProtect Plus no option to install

I'm trying to get BT NetProtect Plus on my PC. I'm a customer with unlimited usage. However when I go to install it there is no option to download as it say 'Sorry you need to be a customer' then a note to say that I should check my broadband order!
I'm logged in on the main account but apparently I'm still not a customer?
Please can you resolve asap.
Thanks.

pandd wrote:
Are you going to this page to install http://www.productsandservices.bt.com/consumerProducts
Please explain "Microsoft Security Essentials" and why I can't get BT NetProtect Plus even as a BT customer.
If you are logging into bt.com and it still says you are not a broadband customer, then if you are a new customer, your account may not have been set up yet.
Have you contacted BT Broadband Help, to see what they say?
If you still cannot get anywhere, they you could try Live Chat here
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
Or the BT Care team forum moderators here
http://bt.custhelp.com/app/contact_email/c/4951
If you have a Windows PC, then Microsoft Security Essentials is provided free at this address
http://windows.microsoft.com/en-GB/windows/products/security-essentials
You can only have one piece of anti virus software installed on your computer.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT NetProtect plus – Real time scanning and update...

I have posted this message as both a pointer in case others have the same issue as well as whether anyone has found a proper resolution.
I have recently experianced problems with my BT NetProtect plus indicating the Real time scanning has stopped and any attempt to restart it does not work. This is accompanied with it keep promptig that there is a new update and to restart the computer. This happened every time I logged on.
I had spent some considerable time with the BT support people who have now reinstalled the software about 6 time's after the 2 time I had already tried.
I run Windows 7 64 bit and recently installed an SSD drive. The key thing I have subsequently discovered in my upgrade is that I changed some registry settings to make my default installation location to be my D: drive. I followed this post :
The 64bit version has two versions of regedit. Make this change as well:
1.) Enter into Start>Run: %systemroot%\syswow64\regedit 2.) Go to: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion 3.) Change the Path in DWORDs ProgramFilesDir, ProgramFilesDir (x86) to the new path, probably just changing the drive letter
Everything works fine apart from BT NetProtect plus which when installed new has the above issue. If I change the default install location back to C: drive then it installs OK and works OK when I subsequently change the default install location back to the D: drive. When I say works OK, that is until BT NetProtect plus issues a major update when the same problem appears again.
I am waiting further contact from the 3rd line helpdesk but the 2nd line team did not seam to know of this problem.
Has anyone else experenced it or know of a proper solution ?

A full McAfee scan on my desktop PC can take about 2 hours or so and a full scan sometimes slows down my over 3 year old desktop PC. Thats why I only do a full McAfee scan every once in a while but I do a quick McAfee scan every 6 or 7 days.
I do like the McAfee shredder though and use that now and again. I also got McAfee quick clean set to run at lest twice a week.
I have used Norton in the past and that slowed down my last PC more than McAfee from BT. The free version of AVG is good but its only an anti-virus. Some say the windows firewall is ok but not the best.
I also have windows defender set to do a quick scan every evening around 9pm. As most nights I have my Desktop PC on at that time.
I also do a disk clean up at leat once a day.
Darren

BT NetProtect Plus

Apparently I am able to install BT NetProtect Plus on a maximum of 7 computers. I have only ever installed it on 3. But I had to reinstall Windows 7 on two of them and so therefore had to re-install BT NetProtect Plus. Now however when I log onto My Account for the anti virus product it says I have it active on 6 computers, which I don't because I only have 3.
Anybody know what I'm talking about and know how I can stop it registering as 6 computers actively using it on the My Account part of the website for NetProtect Plus?
Any help would be much appreciated. Thanks in advance!

I had a similar issue when I used McAfee purchased direct, and their UK customer service line 02079490107 proved to be very helpful. I'm not sure whether they would be so obliging with a third-party product but it might be worth a try.
(It's a pity the AV didn't match the customer service - I ditched it in favour of MSE with a year of my subscription left.)
You can click the white star next to this message if you think it was helpful.

Cannot Activate my BT Netprotect Plus

Hi I am having problems activating my BT Netprotect Plus security package. I have the Option 3 package and therefore should get this security as part of my package. The software os telling me that I need to activate the security by 13/01/2012. However when I click on the activate, it does nothing. Can someone please help me.
Thanks
Mark

Hi MarkyFreshMon,
I'll get this sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Problem installing NetProtect Plus

Yesterday I upgraded to Windows 7 from XP on a desktop computer that previously had NetProtect running. After a clean install of the OS I tried to install NetProtect Plus via the "download BT Software" link. I created and logged in to a McAfee account, but when I ran the installer I got the message:
"We're sorry, but there are no programs that you can install from this McAfee account. Please log in with another McAfee account, and try installing again."
Net Protect is still running and updating OK on my netbook which is also running Windows 7, but this was installed before the requirement to register an account with McAfee.
Paul

I have successfully installed BT NetProtect Plus on two Packard Bell computers but when I try the method using a Dell Inspiron running XP the installation stops and informs me:
"McAffe Integrated Security Platform Installer has stopped working"
The details of which are:
Problem Event Name: APPCRASH
Application Name: Install.exe_McAfee Integrated Security Platform Installer
Application Version: 4.5.188.0
Application Timestamp: 4bc8ff5c
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 49953395
Exception Code: c000008c
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: 1a0c
Additional Information 2: ffa867517e4ef748d61356445c1cd7b8
Additional Information 3: c8be
Additional Information 4: 0521364882d3a5ae8bc8d4ec805303dd
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Need I disable any of the other PC protection software?
Any ideas how I can get the installer to work?

Netprotect plus suddenly removed

Hi, excuse me if this is not the correct place to make this post. I am an option 2 customer and have been for quite some time. I used my computer this morning with no problems, however when I logged on this afternoon I got a message that my netprotect product was out of date and needed updating. I googled the problem and was directed to a BT help page. I followed the instructions to uninstall and then re-install. When I attempted to re-install the only option available to me was to purchase it for £3.49. I have been passed from helpdesk to helpdesk for over 3 hours with no success.
The last person I spoke to sent me a link to download the product 'free' for a month to give me some protection. This link fails everytime I atempt to instal it. Has anybody any ideas about what is happening as I am getting nowhere with it.

BT Netprotect /McAfee can cause problems on some computers and uses a lot of computer resources. My advise would be to uninstall it and install a free program such as Microsoft Security Essentials or AVG 2013 free or Avast free.
If you do want to uninstall BT Netprotect follow this link
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow the guide and after a restart run the McAfee removal tool.
If you don't want to uninstall but want to re-install carry out the uninstall as above then follow this guide
http://bt.custhelp.com/app/answers/detail/a_id/12640/~/how-do-i-get-bt-netprotect-plus%3F

Netprotect plus

trying to install netprotect plus on another laptop, but during installation a mcafee window pops up asking me to log into my account to continue. my bt login does not work and i do not recollect doing this when i first installed on another laptop. any ideas?

My advice and that of others on the forum would be not to install BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to install it, it should be done through MyBT. Have you had McAfee previously installed on the laptop. If you have you need to remove it and use the McAfee removal tool after restarting your computer. See link.
http://service.mcafee.com/FAQDocument.aspx?id=TS101331
Once you have done that try re-installing BTNetprotect from MyBT.

NetProtect Plus - unable to turn on scheduled scan...

I have installed BT NetProtect Plus but am unable to set Scheduled Scanning. I click the "Turn on" button (which changes to "Turn Off") and set my schedule, click Apply, but when I return to the Home screen it still shows as Off and asks me to set it up. When I go to try again sure enough it's back to how it started (off). I've been around this circle several times now.
On demand scanning works fine.
I did a custom install omitting parental controls (no children!) and SiteAdvisor.
I'm running Windows 7 if that's relevant.
Any ideas?

Hi folks,
Sorry you are having a bit of hassle with this. I'll see what the story is and get it sorted for you so it does what it says on the tin.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Netprotect Plus Parental Control Improvement su...

This is a suggestion on how BT can improve the parental control capabilities of BT NetProtect Plus, this suggestion would really provide power to parents in controlling the childrens on-line activities.
Whilst BTNPP alows the parental controls to limit access to the internet based on a time schedule and/or totally block access to sites this is rather restrictive as I would like my daughter to have access to the Internet for her homework but during that period, say 19:00-20:00 I want to block certain distracting sites like facebook & youtube, after 20:00 hours the full internet access is restored - really flexible & you can be far more clever with this software than the simple scenario I portray.
I have some trial software on my laptop called "PC Chaperone" (costs $40.00 to purchase) and it does exactly what I have described above as well as other things that BTNPP also does, this has proved really powerfull in administering Internet activity for my family & I would recommend that BT look into providing something similar.
Mark.

Hi tomotech,
Thanks for you feedback. I can see how you suggestion could help alot of people and makes sense. I cant promise that the changes will be made but I will pass this on to our development team for consideration.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Downloading & installing Netprotect Plus

Hi. Anyone out there able to help me download netprotectplus?
I transferred back to Bt in March and have been trying every few days since then to download netprotect plus.
So, I go to Internet explorer. Type in WWW.BT.com/netprotectplus/download. Then I'm asked for username and password - duly provided. Then I'm told BT option 1 cust blah blah blah please upgrade. That's when the fun starts...............................
I call BT and 'm led to believe that there's a problem with the order and that the team will mark it as closed and raise a new order etc. I should try again in 48 hrs. So I do and the same happens. Every 3 days I'm spending 2 and a half hrs trying to get this resolved.
Is it worth persevering or should I cut my losses and subscribe to a different security package.

Hi YipYap,
Hmm must be a problem with your account set up. I'll get this sorted out for you.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Netprotect Plus quaranteening a program wrongly...

Hi,
Netprotect Plus has quaranteened the .exe file for one of the software programs I use. It thinks its a trojan, artemis. Nevertheless it is not. Is there anyway of setting the .exe file as trusted?
I have tried replacing the missing .exe file and turning the realtime scanning off, but whilst using the program the it shuts down and the .exe is missing again, quaranteened even with the av off. This is fantastic service from the av software, just I don't want it to delete that file.
Any help would be great.

Hi JamesRichins,
Welcome to the forum and thanks for posting. I can get this looked into for you. Drop me an email with your account details and a link to this thread fro reference. You'll find the address in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Problems downloading BT netprotect plus

Hello
I've recently been trying to download BT netprotect plus. All is well and good until I click the download button. It then says Internet Explorer cannot display the webpage. I've tried in both Firefox and IE. I've also temporarily disabled windows firewall and closed down my current anti -malware programme Spy Sweep. I've gone into advanced settings and done this... 'If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.'
Occassionally I get the 'Internet Explorer cannot display the webpage' on other websites, secure and otherwise, and sometimes just reclicking works. I suspect I've got various bits of malware judging by the google redirects and popups. I've cleared all cookies, run a full Spy Sweep scan but I'm still having problems.
Any help or suggestions would be much appreciated, otherwise I may just start using Ceefax instead of the internet.
Thanks
Tim

Hi TimJJenn,
Welcome to the forum. I am sorry to hear you are having problems downgrading Netprotect. If you email me your BT account details, I will get this investigated. My email address can be found by clicking on my profile. Please make sure to include a link to your post.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT NetProtect Plus Log.

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