BT Netprotect Plus quaranteening a program wrongly...

Hi,
Netprotect Plus has quaranteened the .exe file for one of the software programs I use. It thinks its a trojan, artemis. Nevertheless it is not. Is there anyway of setting the .exe file as trusted?
I have tried replacing the missing .exe file and turning the realtime scanning off, but whilst using the program the it shuts down and the .exe is missing again, quaranteened even with the av off. This is fantastic service from the av software, just I don't want it to delete that file.
Any help would be great.

Hi JamesRichins,
Welcome to the forum and thanks for posting. I can get this looked into for you. Drop me an email with your account details and a link to this thread fro reference. You'll find the address in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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BT Netprotect PLus - Renew Licence Issue

Quod Core PC with Vista s/p2 64bit
BT BB with option 3
I have enjoyed BT Netprotect Plus for sometime and every now and again I get a stupid licence renew issue occur as do others. Well it has happened again but this time I have been unable to fix it. According to Microsoft's Windows Security Alert I have no McAfee Firewall or Antivirus installed or initiated. I can't even switch over to MS's firewall.
According to the BT BB FAQ's it is just a simple matter of right clicking on the "M" icon and selecting the renew licence. Except in my case the icon disappears after the desk top appears on boot up. The desktop icon fails to work as well and I've run short cut fixes and even selected the program from the list of programs all to no avail as the program fails to boot.
I have even tried to uninstall and reinstall BT Netprotect Plus but every time I do this I lose access to the internet. A yellow triangle appears stating "Local Access" only. To regain internet access again I have to invoke a restore going back 5 days.
When I boot up McAfee Security Plus it appears in red and tells me my PC is at risk and when I run the "fix" button it takes me to their pay and download web site which is rich considering I pay for these services in BB option 3.
I have looked up BT's FAQ page and have seen similar experiences and it is recommended to download McAfee's Virtual Technition which I have done and run a scan. No feedback received that there is a problem or indeed whether it was fixed and there is no change to my PC as I still can't renew the licence. Just to make this a little more annoying and weird I have two other PC's connected to my LAN. A laptop running windows 7 and an ancient beast running XP. Both have access to the internet and and there are no issues with updating BT Netprotect antivirus s/w. I have even used my laptop to invoke licence renewal on that PC thinking that would satisfy McAfee but I still can't fix the problem on my Vista PC. Please help. Incidentally I think it is bad customer service not to warn customer's of a licence renewal. It was bad enough when BT supplied Symantec A/V products. I'm on my Vista PC every day and auto updates for McAfee are set up. Look forward to the answer on this one. Please don't tell me to re-install Netprotect again. Regards Dave

Hi GHFM,
Have you tried this yet?
https://kc.mcafee.com/corporate/index?page=content&id=KB53512
Cheers,
Chris.
BT Mod Team.
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BT NetProtect Plus - Detections Found

Hey There!
I've recently installed BT NetProtect Plus on my Mac and it was all working beautifully. Yesterday I got a notification to say that 2 detections have been found, Wayhay! It works! Closed it and carried on, 10 mins later it pops up again, maybe I need to remove them myself, on closer inspection the notifaction tells me one has been cleaned and the other quarantined. Closed it again and it keeps popping up! I rang BT support and there suggestion was 'Turn off real time scanning'... any other suggestions people?
Toby!

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

BT NetProtect Plus - Does it have an integrated Sp...

I've just been connected to Infinity and installed BT NetProtect Plus, uninstalling the McAfee package supplied by my previous ISP. My previous package included a spam filter option, which integrated with Outlook 2007, but, as far as I can tell, NetProtect Plus hasn't installed anything; is this something that isn't included in it? I've used McAfee's clean-up program to remove all traces of previous installs and then did a fresh install, I've also been through McAfee's support page and tried all their solutions to bring up the spam toolbar with no luck. The thing that makes me think it's not included is that one of the solutions involves a command line, but the folder referred to doesn't exist in the McAfee directory on my PC.

It's not so much about spam filtering, per se, more that it can pick up any attachments that might contain viruses on any spam that does get through everything else. Whilst I'm highly unlikely to open any such attachments, it's good to have something that kills them before you could get anywhere near looking at an e-mail to determine if it's genuine.

BT Netprotect Plus/McAfee not turned on, cannot st...

Hi guys,
On my wife's laptop (windows7) i get a toolbar flag with a cross through it which, when clicked, comes up with a window that says "McAfee Anti-Virus and Anti-Spyware reports that it is turned off". If you follow the options to "turn on now" it asks you to "trust" the publisher. If i do that it appears to do nothing.
So i tried clicking the the McAfee shield on the bottom right and nothing happens (no response).
So i tried to go into BT NetProtect Plus via Start, All Programs etc. and when i do all i get is a blank white box (no other response. Only way out is to close the program.
Same blank white box when i try to "Uninstall or change a program" for BT Netprotect Plus.
Any ideas anyone?
Jeff

Insomnia struck, so here goes.
@AQ
Only problem I had with MSE was getting a scheduled scan to run, though it wasn't really a problem as it lets you know soon enough if you need an on demand scan, provided you show the icon in system tray. I won't bother with the details, but it had to do with how MSE operates with Task Scheduler. Anyway it was solved through Windows 7 Forum. For what it's worth here's how I got it to run reliably:
Set a quick scan to run to run daily at a time when you are most likely to be using the computer. Uncheck the two boxes for latest definitions (MSE checks every day anyway) and to run when not in use. Leave CPU at default of 50%.
This captures a scan every couple of days at least, completely unnoticed as it takes literally a couple of minutes and has a very light touch. I only know it ran by checking the program. A full scan is very thorough and takes a couple of hours; worth running now and then when the computer has nothing better to do. As belt and braces, I also use Malwarebytes Anti-Malware on demand occasionally; it too is very quick.
MSE doesn't come with a firewall but you just need to turn on the Windows one. MSE also disables Windows Defender, a bonus as you get way fewer Windows updates.
@DS
I also liked Site Adviser but it was never happy with Chrome, my default, so I opted for WOT. They do work differently; who knows which is better?
I use IE occasionally due to Chrome not going too well with a particular website. I did have Site Adviser with it, but it went with the rest of McAfee when I installed MSE, and I replaced it with WOT just for consistency. I'd be surprised if there was a problem running SA with MSE. Google didn't bring up much; no suggestion of incompatibility but some consensus that MSE was OK on its own and SA is cr@p! So yer pays yer money and takes yer choice I guess.
MSE is very slim but does offer a bunch of options.
@All
I've said before that McAfee was not too bothersome on my laptop, but it strangled the netbook. I was so pleased with MSE on the netbook that I also ditched McAfee from the laptop when it delivered the icon problem reported here some weeks ago, even though I still had a year's subscription left. Good decision.
You can click the white star next to this message if you think it was helpful.

Problem installing NetProtect Plus

Yesterday I upgraded to Windows 7 from XP on a desktop computer that previously had NetProtect running. After a clean install of the OS I tried to install NetProtect Plus via the "download BT Software" link. I created and logged in to a McAfee account, but when I ran the installer I got the message:
"We're sorry, but there are no programs that you can install from this McAfee account. Please log in with another McAfee account, and try installing again."
Net Protect is still running and updating OK on my netbook which is also running Windows 7, but this was installed before the requirement to register an account with McAfee.
Paul

I have successfully installed BT NetProtect Plus on two Packard Bell computers but when I try the method using a Dell Inspiron running XP the installation stops and informs me:
"McAffe Integrated Security Platform Installer has stopped working"
The details of which are:
Problem Event Name: APPCRASH
Application Name: Install.exe_McAfee Integrated Security Platform Installer
Application Version: 4.5.188.0
Application Timestamp: 4bc8ff5c
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 49953395
Exception Code: c000008c
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: 1a0c
Additional Information 2: ffa867517e4ef748d61356445c1cd7b8
Additional Information 3: c8be
Additional Information 4: 0521364882d3a5ae8bc8d4ec805303dd
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Need I disable any of the other PC protection software?
Any ideas how I can get the installer to work?

McAfee security(BT Netprotect plusa) excluding cer...

I am using be provided antivirus, which came with my BT broadband. BTNet protect
plus which is essentially McAfee
I am using Dragon naturally speaking, which is a piece of speech software
There is obviously a conflict between this program and the McAfee antivirus
I can see no obvious way of a building into the antivirus software a list excluded files-files not to be checked? Can anyone help me on this?
Thank you

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

Netprotect plus suddenly removed

Hi, excuse me if this is not the correct place to make this post. I am an option 2 customer and have been for quite some time. I used my computer this morning with no problems, however when I logged on this afternoon I got a message that my netprotect product was out of date and needed updating. I googled the problem and was directed to a BT help page. I followed the instructions to uninstall and then re-install. When I attempted to re-install the only option available to me was to purchase it for £3.49. I have been passed from helpdesk to helpdesk for over 3 hours with no success.
The last person I spoke to sent me a link to download the product 'free' for a month to give me some protection. This link fails everytime I atempt to instal it. Has anybody any ideas about what is happening as I am getting nowhere with it.

BT Netprotect /McAfee can cause problems on some computers and uses a lot of computer resources. My advise would be to uninstall it and install a free program such as Microsoft Security Essentials or AVG 2013 free or Avast free.
If you do want to uninstall BT Netprotect follow this link
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow the guide and after a restart run the McAfee removal tool.
If you don't want to uninstall but want to re-install carry out the uninstall as above then follow this guide
http://bt.custhelp.com/app/answers/detail/a_id/12640/~/how-do-i-get-bt-netprotect-plus%3F

BT Cloud & BT Netprotect Plus

I have moved home and upgraded to W8.1 and I am now getting the the following problems.
No option to download Netprotect plus under My Extras in My BT
I also get the following message when trying to access BT Cloud in My Extras -
Any Ideas?
Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.5.1 500 Internal Server ErrorThe server encountered an unexpected condition which prevented it from fulfilling the request.
Solved!
Go to Solution.

There have been reported problems with BT Netprotect and Windows 8.1. While that does not answer why its not shown in your Options. It could be that the package you are now on since your move does not include BT Netprotect. It is now a paid for option unless you are on the Infinity packages or the Unlimited Broadband plus package.
My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free, AVG Free and Microsoft Security Essentials.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523

BT NetProtect Plus install fail.

Hello All,
I have been unable to get past DMSetup.exe in the setup routine. The Download Cannot Continue error message appears after running DMSetup. The PC originally had Avira Anti Virus installed but this was uninstalled prior to attempting to install Bt etc. I have had 6 failed installations on this PC this evening. The system has had the McAfee removal program run 3 times, registry cleaned and polished, system cleaned with Advanced System Care.
The package was installed on another PC of mine and is up and running without any dramas. I have the Panda Anti Virus running on my problem PC. Any help, thoughts or workrounds appreciated, if more info is required please ask for it.
I am now off to go up the wooden hill to blanket fair. I will check for comments on Friday afternoon or I may just hide under the duvet for a long time.
regards Phil
Solved!
Go to Solution.

Many thanks for the reply. I have run Advanced System Care, CCleeaner and McAfee cleaner. The last one to get rid of the incomplete installs, if any. I have the security and other settings for IE8 (Yahoo version) at default settings. I have tried installing with anti virus removed and Windows firewall disabled.
Current security programs running are, Windows Defender, Windows firewall and Avast Antivirus (free version). It is probably me being pig headed and wanting to have something paid for up and running. I have BT NetProtect Plus up and running on the 2 secondary PCs in the house.
System is a HP Pavilion A6632uk with Vista Premium fully updated. The only change from stock is a Radeon HD 4650 (GV-R4650-1G1) graphics card. It replaced the original graphic card which was well and truly banjaxed, yes I got the card replaced under warranty. That came with a faulty cooling fan assembly so I put the Radeon card back in. I have EMCO and Malwarebytes freeware programs installed which are scan on demand so should not be seen during installation by BT Netprotect Plus.
regards Phil

BT NetProtect Plus Log.

Hello,
Does anyone here know how you can view a detailed log of information in NetProtect Plus? It's telling me a trojan has been detected, but I can't see any way of finding out what it is, when it was found, or whether anything's been done about it!
Cheers!

Also, should the quarantined items part of the software work, even if I don't have any quarantined items? It just hangs when I try to access it, with a swirly animation thing in the middle of the screen. I can't seem to find the quarantine folder in the file system either. Has the installation gone wrong?

Netprotect plus

trying to install netprotect plus on another laptop, but during installation a mcafee window pops up asking me to log into my account to continue. my bt login does not work and i do not recollect doing this when i first installed on another laptop. any ideas?

My advice and that of others on the forum would be not to install BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to install it, it should be done through MyBT. Have you had McAfee previously installed on the laptop. If you have you need to remove it and use the McAfee removal tool after restarting your computer. See link.
http://service.mcafee.com/FAQDocument.aspx?id=TS101331
Once you have done that try re-installing BTNetprotect from MyBT.

Problem with McAfee NetProtect Plus

Hi i'm having problems with my McAfee NetProtect Plus thing it seems to keep turning off the Virus protection it has done it most than once in a day i have no clue what it causing it and would love some help to find out.
Thanks

ok run the removal process again then use housecall to do a full scan of your pc, after it has finished (might take several hours depending on the size of the hard drive fitted) if it finds anything clean it, and then try getting mcafee installed again, theres a chance that your registry corrupted an entry and the removal tool didnt notice it, however the trend micro housecall should notice it and fix the error,
this is an online av tool that will detect anythign odd and tell you about it, sometimes odd things can mess up your system but if you cant run the online av program after disabling the windows firewall then it would indicate that something has infected your pc or changed various settings so your unable to get av to work, now this can be something benign and possibly get fixed by booting into safe mode (reboot the pc and keep f8 held down untill the boot options screen appears) enter the admin password (default is blank password) and use system restore to roll back to a date before the problem occured.

McAfee Firewall in Netprotect Plus

Since the recent program update to Netprotect Plus, I am unable to use FTP. If I disable the McAfee Firewall and enable the Windows Firewall, all is ok.
Ports 20 and 21 are open in McAfee - any ideas would be very helpful please.

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free, AVG Free and Microsoft Security Essentials.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. That may sort your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

BT NetProtect Plus Windows permission

For the past week or so, every time I boot up my computer, after a couple of minutes Windows tells me I have no anti-virus or anti-spyware. This seems to happen as I start Outlook or Internet Explorer, though that might be a coincidence and it's just a timing thing. Windows gives me the option to start the McAfee software, which I click, then asks if I trust the publisher and want to run the program. I have to go through these steps for both the anti-virus and anti-spyware, then repeat it all again.
I have checked Task Manager immediately after booting into Windows, and always McShield.exe takes a lot of procesor for a minute or so, so it does start when I boot up, then apparently stops again (possibly when it tries to fetch updates?)
Can anyone tell me why this happens and if there is anything I can do to stop it. For one thing, I'm surprised windows doesn't recognise McAfee as a trusted publisher!
I have Windows 7 32-bit if it's relevant.
Update: 2nd August - Today I got the Windows alerts/prompts before starting any programs so I guess it must be a time thing rather than triggered by starting a program. It only seems to happen on my desktop, not my laptop. and I have run a virus scan.

Theres a bit more information on this at www.bt.com/windows8
BT NetProtect Plus
We've become aware of a problem for Windows 8 users when downloading BT NetProtect Plus on bt.com. When downloading you'll get a screen saying you have an incompatible operating system.
We're planning to fix this by Monday 29 October. Please check back here on Tuesday 30 October.
Hope this helps
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Netprotect Plus quaranteening a program wrongly...

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