BT not syncing with my voice commands on my MKZ, I can physically use the phonebook?

BT stopped syncing with my phonebook in my car. Command says that it doesn't recognize the number in the phonebook, but they are there.  I can physically use the touchpad and make the calls..what's up with that.  Working real well before.

I have to say that is a completely stupid thing Apple has done - they have solved a problem that didn't exist.
I plug my iPhone into my laptop and - bam - everything is synced.  No fuss, no muss.  To force everyone to (1) use iCloud or (2) use another syncing service is inefficient and pointless - not exactly the Apple way which I thought was the whole point of Apple's/Jobs' vision. Perhaps Apple is competing with Google to try to get as much information about us as possible?
Just called Apple at 1.800.694.7466 and they told me the issue isn't with Mavericks per se but with iTunes 11.1.5.
According the helpful woman I spoke to, no one at Apple knows why Apple decided to remove the ability to sync everything via USB.  She hears complaints about the change and knows it makes life difficult for folks.
She also recommended contacting www.apple.com/feedback about the change.  She says Apple does in fact have a group of people who do read the comments.
<Edited by Host>

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