BT On line billing - web page
It it just me ,
I find the BT web page incredibly frustrating, and have felt this w ay for a long time, when trying to pay your bill on line. There is a whole list of posed questions about bills but just not a simple "pay your bill now " button.
This can be done I eventually found by going back to e mails and logging through the e mail but then you have to know your account number ( which they kindly ! point out is on top of the bill - which you don't receive because you decided to go for on-line billing !!! to save paper. ) To find your account number you have to log on to BT web page - which you then think - Ahh click on" bills and payments " button - it's bound to let me pay there now I have logged in to my account. Well I couldn't. Then tried to view my bill - just same posed questions list - I just want to see my bill details.
The web page is supposedly redesigned and a pop up asks what do think of the new look - as bad as ever for me - incredibly frustrating web page.
Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
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