BT Openreach constantly fobbing us off, almost 3 m...

I'm running out of avenues to chase, so thought I'd try a post on here, though judging by the standard of customer service we've had from BT so far I'm not holding my breath...
I've been waiting for almost three months now for a BT Openreach engineer to succesfully install a phone line in the house I've just moved into. Obviously this means we don't have the internet either.
I've met four different engineers, two who have left immediately and two who have hung around, not done very much, then left. All have assured me that they will "be back in a minute, just need to pop round the corner and activate the line". They never return.
We then have a 'Failed Order', wait weeks on end for a new appointment, and then the cycle starts again.
The last engineer we managed to get to leave his mobile phone number and, naturally, when he didn't return we called to find out why. After days of avoiding our calls I finally pinned him down and he didn't seem particularly sorry about not returning when he promised he would.
In addition he then tells me that it's no longer his problem. I keep him on the phone and get him to agree to get his manager to call me up to discuss the issue. Obviously there's no call from his manager. For the rest of the day he ignores my calls. This happened on Friday.
Today I've still not heard anything. About midday I get a dial tone (mostly the phone's been turned off), so I repeatedly call. After about 5 dials I get a text from him saying "Sorry, I am busy. call back later"
I carry on calling and he eventually picks up. No sorry from him or anything. He just says "Well actually I'm in the pub right now so I'm a bit busy"
Again he promises to get his manager to call me and still nothing. Now his phone is off.
What I want is someone to simply come round and install a BT line in our house. We either need a new line, or there is potentially an existing one that can be used (currently dangling, cut, from our roof).
I want to speak to someone about getting this sorted ASAP and I'd also like to complain about the terrible service from BT Openreach all around.

Please remove your address, as this is a public forum.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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BT Openreach constantly fobbing us off, almost 3 m...

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