BT Openzone/ BT FON Access when Roaming

I now have my [email protected] Userid and password so should have access to Hotspots in the UK.
My question is Do I have access to the partner sites worldwide? BT Openzone shows Partner sites all over the world.
What do I need to acess these Hotspots when Roaming?
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein

Hi IMJ, Yes, I have had a look at the FON site which is very good.
I was really asking about access to the BT Openzone "Partners" internationally. See this site under ROAMING:
http://www.btopenzone.com/find/roaming/index.jsp
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein

Similar Messages

BT Openzone & Fon Access?

Following the announcement that there is now no limit accessing the two I tried it out at home on my hub, both the openzone and Fon access points are available but I am unable to connect, iphone and laptop are not being given an IP address, both work 100% when connecting to my own SSID.
I have previously been able to connect, however this was when we were capped at so many minutes.
Fon web page still showing me as opten in.
Is this a security issue so I do not use them on my own home hub? need to ensure it works for a trip I have planned.
Thanks in advance.

Hi Vessy,
Thanks for posting. I can check what's going on for you. Drop me an email with your account details and a link to this post for reference to the address in my profile and I'll se what I can find out.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Wireless Client Authentication issues when roaming Access Points (Local)

I have a Cisco 5508 with Software version 7.4.121.0 and Field Recovery 7.6.101.1.
There are a handful of clients that when roaming between AP's with the same SSID that get an authentication issue and have to restart the wireless to get back on.
From Cisco ISE
Event
5400 Authentication failed
Failure Reason
11514 Unexpectedly received empty TLS message; treating as a rejection by the client
Resolution
Ensure that the client's supplicant does not have any known compatibility issues and that it is properly configured. Also ensure that the ISE server certificate is trusted by the client, by configuring the supplicant with the CA certificate that signed the ISE server certificate. It is strongly recommended to not disable the server certificate validation on the client!
Root cause
While trying to negotiate a TLS handshake with the client, ISE expected to receive a non-empty TLS message or TLS alert message, but instead received an empty TLS message. This could be due to an inconformity in the implementation of the protocol between ISE and the supplicant. For example, it is a known issue that the XP supplicant sends an empty TLS message instead of a non-empty TLS alert message. It might also involve the supplicant not trusting the ISE server certificate for some reason. ISE treated the unexpected message as a sign that the client rejected the tunnel establishment.
I am having a hard time figuring out what is causing this. My assumption is if there were a problem with the Controller or AP configurations then it would happen to everyone. My further assumption is if the client had a problem with their laptop (windows 7) then why does work at other times? So I have checked and the ISE certificate is trusted by client.
Is something happening that the previous access point is holding on to the mac and the return authentication traffic is going to the old AP instead of the new one or something like that which is corrupting the data?
I also had this from Splunk for the same client:
Mar 5 13:44:51 usstlz-piseps01 CISE_Failed_Attempts 0014809622 1 0 2015-03-05 13:44:51.952 +00:00 0865003824 5435 NOTICE RADIUS: NAS conducted several failed authentications of the same scenario
FailureReason="12929 NAS sends RADIUS accounting update messages too frequently"
Any help on this would be appreciated. These error messages give me an idea but doesn't give me the exact answer to why the problem occurred and what needs to be done to fix it.
Thanks

Further detail From ISE for the failure:
11001
Received RADIUS Access-Request
11017
RADIUS created a new session
15049
Evaluating Policy Group
15008
Evaluating Service Selection Policy
15048
Queried PIP
15048
Queried PIP
15004
Matched rule
15048
Queried PIP
15048
Queried PIP
15004
Matched rule
11507
Extracted EAP-Response/Identity
12500
Prepared EAP-Request proposing EAP-TLS with challenge
11006
Returned RADIUS Access-Challenge
11001
Received RADIUS Access-Request
11018
RADIUS is re-using an existing session
12301
Extracted EAP-Response/NAK requesting to use PEAP instead
12300
Prepared EAP-Request proposing PEAP with challenge
11006
Returned RADIUS Access-Challenge
11001
Received RADIUS Access-Request
11018
RADIUS is re-using an existing session
12302
Extracted EAP-Response containing PEAP challenge-response and accepting PEAP as negotiated
12318
Successfully negotiated PEAP version 0
12800
Extracted first TLS record; TLS handshake started
12805
Extracted TLS ClientHello message
12806
Prepared TLS ServerHello message
12807
Prepared TLS Certificate message
12810
Prepared TLS ServerDone message
12305
Prepared EAP-Request with another PEAP challenge
11006
Returned RADIUS Access-Challenge
11001
Received RADIUS Access-Request
11018
RADIUS is re-using an existing session
12304
Extracted EAP-Response containing PEAP challenge-response
12305
Prepared EAP-Request with another PEAP challenge
11006
Returned RADIUS Access-Challenge
11001
Received RADIUS Access-Request
11018
RADIUS is re-using an existing session
12304
Extracted EAP-Response containing PEAP challenge-response
12305
Prepared EAP-Request with another PEAP challenge
11006
Returned RADIUS Access-Challenge
11001
Received RADIUS Access-Request
11018
RADIUS is re-using an existing session
12304
Extracted EAP-Response containing PEAP challenge-response
12305
Prepared EAP-Request with another PEAP challenge
11006
Returned RADIUS Access-Challenge
11001
Received RADIUS Access-Request
11018
RADIUS is re-using an existing session
12304
Extracted EAP-Response containing PEAP challenge-response
12305
Prepared EAP-Request with another PEAP challenge
11006
Returned RADIUS Access-Challenge
11001
Received RADIUS Access-Request
11018
RADIUS is re-using an existing session
12304
Extracted EAP-Response containing PEAP challenge-response
12305
Prepared EAP-Request with another PEAP challenge
11006
Returned RADIUS Access-Challenge
11001
Received RADIUS Access-Request
11018
RADIUS is re-using an existing session
12304
Extracted EAP-Response containing PEAP challenge-response
12305
Prepared EAP-Request with another PEAP challenge
11006
Returned RADIUS Access-Challenge
11001
Received RADIUS Access-Request
11018
RADIUS is re-using an existing session
12304
Extracted EAP-Response containing PEAP challenge-response
11514
Unexpectedly received empty TLS message; treating as a rejection by the client
12512
Treat the unexpected TLS acknowledge message as a rejection from the client
11504
Prepared EAP-Failure
11003
Returned RADIUS Access-Reject

Cannot access Openzone or Fon sign-on page

I have BT Infinity Option 2 and am opted-in to the BT Fon community (I have checked this) and I want to use Openzone/Fon on an upcoming trip so tried testing it here at home.
I can see both Openzone and Fon on my list of available networks, and can connect to both with a strong signal (probably from my own HH3!). However, neither option gives me Internet access so I am unable to load the Openzone login page to enter my BTInternet username and password. I'm guessing it's lack of these that is causing the lack of Internet access, but that's a chicken & egg situation!
I'm sure my hub's internet connection is not maxed out because the only other computer using it in the house is the one I'm typing this on, and I'm not downloading anything.
Can someone tell me what I'm doing wrong?
Using Win 7 32-bit, IE9 on a laptop (which works fine with my normal BT Infinity connection)
Hubby has also tried on a Linux netbook, with the same problem.

Nah, I doubt it's BTNP blocking as other forum users have other AV installed and they still can't connect.
If I'm honest, I'd have to say that the bug on the HH2 has now made it into the HH3
[BT to insert a comment at this point?]
If you really want to, a factory reset of your HH3 would prove this, though you lose any user changes to the hubs set up.
-+-No longer a forum member-+-

Openzone and fon

I was getting openzone and fon perfectly whenever I logged on about a month ago. A few weeks ago I changed to BT infinitywhich came with a new hub.
When I tried openzone and fon recently, I noticed what I think was an exclamation mark (black line on yellow shape) was permanently on the icon you click to get connected in the wireless network box. I clicked on the icon and it said connected - excellent, still with the exclamation mark. At the top of that box it said connected to bt openzone 3- no internet access. I then went to my browser and entered the full address for btopenzone. It could not connect and I cannot get a login page. I have tried many times throughout the day but it never works. I have opted out of fon and re-registered.
I have managed to get connected on my phone but when I try to access an internet page with i,t the web page is always unavailable. Can anyone help please?

Have you tried restarting the home hub 3?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

O2 free openzone and cloud access

I have yet been unable to sign into BT openzone for my free access with my o2 PAYG iPhone.
When it shows in my Wi-Fi list BT OPENZONE, I click it and when I try to load a page it takes me a BT-FON log in page which asks for a user name and password?
What is BT FON and why does it show as BT OPENZONE on my wi fi list?
Confused...

BT-Fon sites are in the main Private BT Home Hub devices that are available from BT and have a separate Wifi module enabled as an Open Wifi hot spot.
These allow LEGAL sharing of your bandwidth and owners of these devices have the benefit of accessing the global Fon Wifi networks around the world for free.
If you have a BT Openzone subscription you can also access BT-Fon hot spots.
Your O2 Pay-As-You- Go gives you "free" Wifi access for the first twelve months but after that you have to pay £10.00 per month for access.
Your log in will be your mobile phone number and a cryptic password.
You will have to phone O2 help line to get/have reset your password if you don't know it BEFORE you can setup Wifi access on BTOpenzone/BT-Fon or at the Cloud sites.They will send you an SMS with the password.
With the password known the login procedure is to press settings on the iphone navigate to Wi-fi switch on allow phone to scan for open networks.
Find one that says BT Openzone , BT-Fon or The Cloud.
Select and your phone will attempt to connect (This can actually take some time ) and when it does you then need to log in before you can navigate the wider interwebs.
If its an official BTopenzone site when you open safari you will see a Welcome window with four icons O2 Tesco Mobile Orange and Vodafone AND a login or choose other provder button.
Press the O2 button Enter your Mobile number and password and await connection.
Oh and don't expect lightning speeds it might be faster than 3g but likely not by much -Typically you will expect 350-750 meg at most.

BT Home Hub 2-287C and BT Openzone/BT Fon

This is my first posting.
My home hub has recently been intermittently "taken over" by BT Openzone.
I have followed instructions from the Openzone homepage, later from BT Broadband Desktop Help, and later BT Broadband telephone help line. They all help temporarily, then I get "taken over" again.
Can anyone help me get rid of this nuisance? I use an Acer Aspire 5920 laptop running Vista Home Premium.

You say that opt out can take a while - that gives me some hope, albeit I never opted in in the first place!
I get the feeling I am connecting to a neighbour's Fon because sometimes there is a "battle" where it seems it could go either way.
I have repeatedly given my hub priority in wireless settings and/or removed Openzone and Fon, but sometimes they reappear before I've even left that window.
When I do land on Fon, it is only when I go to IE from the ikons. It never happens while I am online via my usual homepage (BT Yahoo).
Any further thoughts would be welcome.

BT Openzone / BT FON Free Wireless for business ac...

I have a BT business line (BT Business Total Broadband Option 2) and so have an @btconnect.com email address...
Can I use the BT Openzone / BT FON Free Wireless App to get access on my iPhone?
Thanks!
James
Solved!
Go to Solution.

Thanks for the number - i spoke to them and sorted it out. To clarify for others who may be having the problem...
Business customers can use BT Openzone/BT FON if you speak to them on the number above and receive your voucher for it.
However, the iPhone app will not work for you (it will only accept an @btinternet.com login) - you must log in to OZ using the credentials they send you. (although the guy I spoke did say an OZ app was in the works which would take all OZ logins).
Thanks for the help!
James

When roaming from AP to AP - is reassociation supported?

When roaming from Apple Express access point to another Apple Express access point - is reassociation supported? How about in other Apple access point models?
I realize that this is not defined in 802.11 and therefore is vendor implementaiton dependant in the access point, and that most SOHO level access points do not support reassociation - whereas enterprise level products (Cisco, etc.) do support the capability.
Thanks

No, reassociation does not require a RADIUS server. Cisco's Fast Reassociation is an advanced reassociation feature than does interact with a RADIUS server.
The feature I am asking of occurs when a client roams from AP1 to AP2, a reassociation (rather than a standard reassociation request) occurs from the client to AP2. AP2 then, over the wire, goes to AP1 and picks up any buffered data for the client and passes it to the client. This enables a better roaming experience by ensuring buffered data is not lost or have to be resent/retried by a upper layer protocol.
As I said, the inter AP communication portion of this is not defined by 802.11 and is vendor implementation specific - if implemented at all. I am wanting to know if any Apple Airport access points have this capability implemented.

No network when roaming with iOS 4.3.5

I have been using my - simlockfree - iPhone 3GS for more than two years with the same contract. Yesterday I upgraded to iOS 4.3.5, and starting today the iPhone does not find any network when roaming. I am living in Austria, my provide is A1. Usually there is no problem to travel to Italy, where my iPhone can choose between several 3G carriers. Today: no network found all over northern Italy, and also with frequent rebootings. Also resetting the network does not help at all...
Seems that there is a bug in 4.3.5.
Any remedy available ? Any work around ??
Michael

Yes, I know. It is not supported. But it is possible !! I found out a way to downgrade, but it is not even necessary.
Before going into the unsupported realms I tried the supported last resort: a "Full Restore".
It took about 2 hours to download the 420 MB 4.3.5 upgrade to my Macbook Air using a HUSPA USB-modem, and of course syncing and backing up the iPhone to the MBA did NOT save all the content I have on the backup in my Mac Pro back home, but after the full restore it found the local networks, and now I can at least use the iPhone again.
Summary: never travel with a recently upgraded iPhone and without a Macbook with a reliable alternative internet access setup.
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ActiveSync issue when roaming

So far we had five users with BB Z10 and Q10 who were traveling internationally have experienced issue while accessing email. All the users were setup via Active Sync for corporate emails. Once they land to their final destination which has been China, Australia and Colombia. They will receive 4G or 4g connectivity but no emails. They will be receive their personal emails like gmail, yahoo, etc but no corporate emails. It will take about 20 minutes before they start seeing corporate emails. After about an hour or so the device will stop receiving emails. The only fix is to manually remove email corporate email account and re-add it on the device. Once we are resetup the account then everything works normal throughout their stay. We are running exch 2007. Z10s are running 10.1.0.2006 build and we are on T-Mobile network. Has anyone experience similar issue ?
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Bhavik

Hello Bhaviksom,
Have a look at the 2 possible causes to this issue along with the 2 possible resolutions.
Cause 1
The Microsoft Exchange ActiveSync Mailbox policy has the value "Allow Direct Push when roaming" set to no
Cause 2
The email profile assigned to the BlackBerry smartphone in the BlackBerry Device Service has the value "Manual Sync while Roaming" set to yes
Resolution 1
There are two ways to resolve cause one:
One the BlackBerry smartphone select the settings icon from the home screen
Select Accounts
Select the Microsoft Exchange ActiveSync account
Select Advanced
Toggle the option for Push off and back on again.
To avoid all BlackBerry smartphones having to sync manually while roaming, the option will need to be changed in the ActiveSync Mailbox policy on the Microsoft Exchange Server. To perform the action do the following:
Open the Exchange Management Console
In the console tree, navigate to Organization Configuration > Client Access
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In the action pane, click Properties
Select the Sync Settings tab
Change the value for Allow Direct Push when roaming to Yes
Resolution 2
If the BlackBerry smartphone has an email profile which is pushed from the BlackBerry Device Service the option "Manual Sync while Roaming" will need to be changed to "No" in the email profile which is assigned to the BlackBerry smartphone.
Open the BlackBerry Administration console for BlackBerry Device Service
Expand Email profiles under BlackBerry Solution management
Select Manage email profiles under Email profiles
Select the profile and click Edit profile
Change the option "Manual Sync when roaming" to no
Let us know if this helps. Have a good day..
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.

I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.

Hey there Frank0619,
If you have not been able to install iTunes because the Windows Installer service is not available, I would recommend the troubleshooting in the following troubleshooting to help.
Issues installing iTunes for Windows
These in particular:
Make sure you have an administrator account.
To install iTunes, you'll need to log in to your computer with an administrator password. If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You could also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
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Disable conflicting software.
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Using Msconfig to troubleshoot conflicts in Windows XP
Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8
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Restart your computer.
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All the best,
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I am working with Adobe 'Classroom in a book' and it's asking me for 'write access' when saving.

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Clock out of sync when roaming

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BT Openzone/ BT FON Access when Roaming

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