BT OpenZone in Hotels (Roaming Partners)

Hello,
Just rang BT Openzone department to find out i can not use my login credentials for BT Openzone with BT's Roaming partners, e.g. wifi in hotels.
I was under the impression that if i sign up for FON, i can use all BT Openzone networks.
I totally dont understand this and have since cancelled my FON subscription.
I was told that i can only connect to someones BT Home Hub that has Openzone or Fon enabled. Bit impossible when you are out in the sticks and no houses with BT Fon enabled a! Thank god for the mobile network!
CG
CG Over An Out

Hi Raid,
I am very close to the exchange and can get the 8Mbps as advertised. My BT Home hub also shows 8 Mbps in DSL settings.
I find i only get about 1 or 2 Mbps, on rare occasions i get about 7 or 8 Mbps. Someone said to test a download of MS XPSP 3 network file which downloads at 2 Mbps.
On my sisters bt internet i get about 6 Mbps for same file and connected to the same exchange however she lives a bit further away from me.
My mobile has hsdpa or whatever it is called and seen download speeds at 2 Mbps but just seems so much faster than BT's 2 Mbps lol if you get my drift!
CG
CG Over An Out

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Okay so first time posting hope i'm on the right bit! Just got to america and got no signal! Bought roaming global minutes and still no signal and can't make calls not even 150 to get a bit of help, can't phone the uk on the landline here either it doesnt work and i need to get in touch with the bank , tinkered with my settings a bit but to no avail... Any help please!?

Here's a quick guide for international ee roaming and some tips to get the most out of using your EE handset when you travel abroad.
1. Check with EE before you depart that roaming is enabled on your account. If you have had your tariff for less than 3 months (even if switching from another EE brand), there's a good chance roaming will be disabled. You may also have to pay a deposit to roam.
2. It's a good idea to turn off your voicemail before you travel. Even if you don't answer a call when roaming you will be charged the standard international call cost for the incoming call (as the call is connected to your voicemail while roaming) plus the cost of another international call for the divert to your voicemail. This double charge occurs because your voicemail box is located in the UK and as such the diverted call routes back to the UK.
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As iPhone visual voicemail uses data and it's recommended that whilst roaming, the service should be stopped to avoid any additional roaming costs. EE customers should text iPhone visual off to 150 and Orange customers should text visual off to 150 to stop the service. If you have your data turned off, you'll still be alerted that you have messages and are able to call in and listen to your voicemails in the usual way.
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4. For 4GEE users, turn off 4G before you depart. EE doesn't yet have any 4G roaming partners. Roaming on 4G is, however, due later in 2014 (no further details available yet). You will still be able to use 2G/3G when roaming for now though.
5. You don't purchase any data roaming add-ons until your actually arrive at your destination. To use cellular data when abroad, simply turn on cellular data & data roaming and access the net using your device's web browser. You will be automatically directed to an EE data roaming add-on purchase page. You can see the costs for data roaming here:
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Thank u so much for removing the B- -DY YAHOO

Thank u for deleting the B L O O D Y Yahoo

The business forum members are ordinary business customers, and is moderated by BT, so you may well get an answer.
As a domestic user, I do have a pay as you go BT Openzone account, in the form that you describe. I have just logged into the BTOpenzone page at http://www.btopenzone.com/index.jsp and there is an option to login to view your account.
You do not need to be connected to a hotspot to do that, so it may be worth you trying to see if you can login there, as it will prove whether your account is still active.
I have to use it if I want access to BT Openzone partner sites.
What I am wondering in your case, as a business user, is that you may only have access to the proper BTOpenzone hotspots run by BTand their roaming partners, and not the ones provided by domestic home hubs.
That is why you cannot see an option to use your account.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

So much for unlimited wi-fi minutes

I've been a BT business broadband customer for about 12 years, and upgraded (?) last year to a BT Total Business Broadband account. It comes with unlimited wi-fi minutes or so they said. I thought this was an advance on the 6000 free minutes I had on the previous contract.
That is, until I come to use it. My old 9-digit numerical username (which they issued to me in 2009) doesn't work on BT Openzone or BT Fon, both of which want email addresses. My [email protected] email address also doesn't work as they apparently want [email protected] or [email protected] addresses only. So how am I supposed to access wi-fi ?
I phoned the BT Fon helpline this afternoon, and a very helpful gentlemen with an Asian accent spent some time trying to find the answer. What he said sounded eminently sensible - when given three options on the landing page (BT Fon, BT Openzone, BT Total Broadband) I should choose the BT Total Broadband and he assured me the numeric username would work just fine. Only problem is, the landing page doesn't give three options, and BT Total Broadband is nowhere to be seen.
So this evening I tried again. Another very helpful operator told me apologetically that she was providing support only for domestic customers, and politely asked me to re-dial, the 0845 600 7020 number, for business customers. Of course, as I immediately found, this support line works only "business" hours, 9am to 6pm Monday to Friday. Travelling tomorrow so this is b****dy useless.
The whole thing raises some odd questions, such as - why are there different brands for what ought to be one service (BT Fon, BT Openzone)? Why does it not reognise BTconnect.com email addresses? What happened to the old 9-digit usernames? Why does BT think businesses only operate 9-6 and only 5 days a week?
Angry is a mild understatement. It isn't the cost - I can buy a coffee and get "free" wifi if I really want to. It's the principle. This is something that is part of the package that I have bought, and the first time I come to use it, it's not usable.
If anyone has some clue how I get to a wi-fi landing page that gives me the option allowing me to use the old 9-digit username, I should be very grateful.

The business forum members are ordinary business customers, and is moderated by BT, so you may well get an answer.
As a domestic user, I do have a pay as you go BT Openzone account, in the form that you describe. I have just logged into the BTOpenzone page at http://www.btopenzone.com/index.jsp and there is an option to login to view your account.
You do not need to be connected to a hotspot to do that, so it may be worth you trying to see if you can login there, as it will prove whether your account is still active.
I have to use it if I want access to BT Openzone partner sites.
What I am wondering in your case, as a business user, is that you may only have access to the proper BTOpenzone hotspots run by BTand their roaming partners, and not the ones provided by domestic home hubs.
That is why you cannot see an option to use your account.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HT201328 I do travel to Europe several day a year. It is true that I can use the Iphone 5 in other country with no trouble ??

I do travel to Europe several day a year. It is true that I can use the Iphone 5 in other country with no trouble ??

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CB-DC wrote:
I'll be going to Santa Fe, New Mexico at the end of September for a few days. How is the signal strength out there {how well does Edge work)? Can I rely on Google Maps? I'll be driving from Albuquerque to Santa Fe and on some back roads between Santa Fe and Cerrillos. Thanks.
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Hey, I have been a fan and has been after this product since the rumours spread!
ANd now its out in different stores i saw, US, UK, Canada etc.
so my questio nis, will this work in Sweden if I buy it in for example London?

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WIll this phone work in Sweden if I buy it in London?

Hey, I have been a fan and has been after this product since the rumours spread!
ANd now its out in different stores i saw, US, UK, Canada etc.
so my questio nis, will this work in Sweden if I buy it in for example London?
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Unfortunatley it will not work anywhere outside of AT&T and its roaming partners. You must have an account with AT&T and the corresponding multiyear contract. The problem is that in the US and Canada and many other countries (though not all) the network providers are really in the business of selling phones. They get exclusive distribution contracts with the phone suppliers then they modify (break) the phone so that it will only work on thier network. On top of this they will only offer locked in multiyear contracts to get access. So althought some governements are forcing cell phone companies to faciliate number transfer if you switch, they have done nothing about the restrcitive network access policies which are a much bigger problem.
Imagine if your ISP forced you to buy a computer from them, made you sign up to a multiyear contract, then disabled the computer from working with any other ISP. That is essentially what they are doing.
OK in some cases the multiyear contracts do cross subsidise the phone cost, but at $600 I don't see allot of subsidisation going on here. What I see is colusion and predatory behavior.
I'm disgusted that apple is helping to perpetuate this model. I should be able to buy whatever phone I want, from wherever I want and connect to whatever compatible network I want.
Mike

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Hi rct123,
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Thank you for your contribution to our community forums,

BT OpenZone in Hotels (Roaming Partners)

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