BT Openzone Problems

Hi,
i recently purchased the 30 day BT Openzone voucher to use until my internet is installed at home.
i was able to connect to the wifi yesterday without any problems, today i am connected with the wifi symbol present but unable to access any internet pages.
Grateful for any help.
Thanks
x

Try deleting any saved BT Wifi, BT FON and BTOpenzone wireless connections, then rescan again for the hotspot you want to connect to.
If you are using an Android device, then "forget" any existing connection as described above.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • BT Openzone problem in London

    Hi,
    I live in London, UK, and have a BT Total Broadband connection, which I just realised came with inclusive BT Openzone minutes. I rand BT Openzone and they immediately set up an account for me with username and password, and told me to go to a hotspot with my MacBook and just log in. I have gone to a Starbucks in Central London and started up my laptop and immediately airport picks up the signal from the network called 'tmobile'. So far so good. The problem is what to do next: they told me that just by launching Safari, I would be automatically directed to a page where I would be able to enter my username and password. Well, that doesn't happen. I do get a really strong signal from the network, but the browser keeps trying to contact my homepage, instead of showing the login page for the network.
    I have tried several times, but to no avail. The browser keeps trying to access www.bbcnews.com and won't show the login page that should pop up automatically.
    Can anyone help? It's really frustrating...
    Thanks in advance
    Jess (London)

    I (obviously) didn't realise that they collaborated!
    Did you check for proxies in the Network preference pane? If you have any they might interfere with the redirect [to the billing / sign-in page] that should happen when you try to browse to a website.
    You might find that the most straightforward thing is to create a new location with the default settings next time you have a go...
    I have never had any problems using any wireless LAN with my PowerBook G4 - including t-mobile (in the USA).

  • Orange BT Openzone Problem

    Has anyone successfully managed to connect to BT Openzone from an Orange iPhone since New Year?
    Neil

    I have just got an Iphone 3gs on Orange £35 per month tariff.
    Was in Sutton Coldfield on Wednesday nite and tried numerous times to log onto the BT Open Zone using the username (my phone number) and the password texted to me.
    I am very computer literate and couldnt get it to log in.
    The process isnt too clear though - should we be using BT Open Zone from the initial screen pull down list, or Orange UK (which confusingly gives us a screen telling us its for Business Users to log in only).
    Phoned orange on 150 yesterday and got them to send me as new password. When into Sutton Coldfield to try it today - still wouldnt work. Even went into the Orange shop and asked them - they didnt have a clue!!
    The instructions on the Orange broadband site are very poor (almost written as an afterthought). If I am to receive access to BT Open Zone for my £35 per month then I feel cheated as I cant do that at the moment!!
    Will try to contact orange again later. If anyone has got it to work which provider do you choose from the login screen - the default (BT Open Zone) or the Orange UK one (which is supposed to be for business users?!)

  • Home Hub 3, Turning OFF Fon.

    Hi, I have just aqquired a brand new home hub 3 but noticed the FON is turned on. I turned this off with my home hub 2 as I can't see why I should have to share my connection with other people as part of BT's ever expanding WIFI community.
    I wouldn't mind so much if I could have FTTC/H but I am stuck on a pathetic 4.5mbps, which is just less than 3 when the wife is watching BTV On Demand.
    Is it possible to turn it off on the hub 3 or have those leeches at BT Retail made it so you can't?

    This link is helpful they can also  get it deactivated for you 
    The BTOpenzone helpdesk, 0800 022 3322, the helpdesk is open 24/7 365 days/year and only deals with enquiries relating to BTOpenzone and BTFon hotspot access.
    and all Fon and Openzone problems 
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • BTFON and Openzone-H Problems

    Basically I work away from home and have temporary accommodation and I can pick up BTFON and an Openzone hotspot now I'm guessing these are from just 1 Home Hub as I can only pickup 1 x BTFON and 1 x Openzone-H. I have been on BTFON from this Hub before it works for say 1 hour approx sometimes longer sometimes less and it says im still connected to BTFON but no webpage is loading up its happened a few times and I'm getting really frustrated with it because it can last for hours and hours ive been waiting atleast 12 hours to see a webpage load up but still nothing. I have tried everything rebooting my macbook resetting my browser switching between BTFON and Openzone-H, I have even tried using my iPhone with the BTFON app and still no joy.
    I can only think this is a Hub/BTFON error? Anyone else having these problems or does anyone have a solution?
    Oh and I have tried it on my own BT HH3 and it still happens.
    Thanks 
    Adam.

    I am in a similar position to the initial poster except there are 3 hot spots surrounding my location.  I was using BT FON for a couple of weeks - not great but much better than the Orange broadband that this house has - when it went offline in the middle of a business transaction.  I did all the usual things - switched to BT Openzone, switched the comp off and on again, ran diagnostics - all to no avail.  That was 5 days ago.  There is still no service available.  When I rang BT a nice lady smilingly told me the FON service was at the beck and call of those with a BT hub (3 nearby) and whether the hubs are operating correctly and there was nothing they could do until their customers reported the fault or turned their hubs on again. The chances of 3 different people turning their hubs off for at least 5 days, or those hubs developing a fault, are lusdicrously small, wouldn't you say?
       I found a FON customer service email address in a blog and sent a mail outlining the problem.  I received a reply within two days from a chap calling himself Arnoldo.  The time given was CEST (Central Europe) and he was most sympathetic and gave a lot of solutions ( most of which I had already tried) and also a free two day pass for the FON service.  I replied, stating that two free days was wonderful if there was a service to log into, but there wasn't.  I received a reply from Arnoldo which was an exact duplicate of the first.  I now have 4 free days for a service that I cannot log onto.
        My conclusion is that BT couldn't give a toss about the FON service or the people that use it as it is such a small source of revenue for them.  I also believe they should be prosecuted for falsely advertising the service; giving the impression that it is both reliable and easy to obtain.  I think a far more realstic slogan would be:  BT FON - Frustratingly Intermitent at best.  If the FON service you were using has disappeared, don't hold your breath.  You would be better off taking a two week vacation and it may, just may, be working again when you get back.  Just don't rely on it.

  • Problem connecting to bt openzone

    This is a strange problem, I can connect fine to bt openzone/fon etc with my mobile, but when I use the usb adapter in my laptop, it says limited connectivity.  But the adapter isn't faulty as it can connect to my families' wifi connections. Any advice? Have tried fixed ip address and auto ip but still fails.

    Just to check, are you sure that you are connecting to BTWif with your phone and that it is not still using 3g. To connect to BTWifi you have to use your primary email address and password to log on.
    See this link how to log on
    http://www.btwifi.com/help/login-with-bt/index.jsp

  • BT Openzone/FON Problems on iPod

    Hello.
    About 2 weeks previously, BT Openzone worked fine. I switched to using my home hub (also a bt product).
    When I swapped back to BT Openzone, it would take several restarts for it to "connect".
    After it "connected", the internet would not work saying that there is no connectivity. Meaning that even though my iPod says i'm connected and gives a strong bar signal it is not connected.
    Perhaps I'm missing something?
    Thanks,
    Chris.

    Can't even get it to show the false connect icon any more. I click "BTOpenzone", it marks it with a tick (meaning it's connected)
    I then wait...and wait...and wait...and nothing happens. After 6 restarts the false connection icon pops up.
    I then go into Safari and it says it cannot display the page because I'm not connected to the internet.

  • Bt openzone/FON connection issue

    Ok so I often use this specific btopenzone wifi hotspot, used it for a couple hours every now and again for ages. Hit a problem now though my laptoop no longer connects to it. it sees it i click connect but it just keeps coming up no internet connection. Help/ This is the only wifi thing that it dont connect to.

    It could be down to the hub2 (if this is being used) as there is a known issue whereby it caches ALL passing wireless devices which then jams the hub and stops the connection to Fon/Openzone - a reset of the hub is the only known cure, though BT are rolling out an update to sort this out.
    The other thing is that occasionally and I don't know why, we lose the ability to connect to random hotspots. Without any changes, the ability returns after a few days. Keep trying the same hotspot or as I said earlier, try another one to see if you also can't connect to this one. What about your own hub's Fon/Openzone hotspot, can you connect to this?
    -+-No longer a forum member-+-

  • How to connect a PS3 to BT Openzone or Bt FON

    I thought I would post this information as it has taken me all morning, a lot of phone calls and reading on google to sort this out!!
    Problem I had:  I want to take my PS3 to my parents house when visiting and they dont have any access to the internet.  I am a total broadband customer and have access to BT FON & Openzone.
    I called BT directly and they said they didnt support it so I nearly gave up however I have now found out exactly how to connect!!
    Go to Network settings on PS3
    Go to  - Internet connection settings
    Choose - Custom
    Choose - Wireless
    Choose - Scan
    Pick whichever has highest signal strength - either BT FON or BT Openzone
    SSID should come up with BtOpenzone (leave it as it is!)
    WLAN settings - choose none
    IP address - auto
    DHCP host - do not set
    DNS - Automatic
    MTU - automatic
    Proxy server - do not use
    UPNP - enable
    Press x to save settings
    At this point it will test connection and show the IP address has been found but the internet connection failed, this is fine. Come out of settings and go to your internet browser on PS3
    Once you launch the browser you get the BT openzone log in page, enter your details if you are a customer or buy the package / whichever is your preference.  
    Once you have logged in you can then close the browser and launch an online game!
    I played Black Ops on BT Openzone at signal strength 100%, it was perfect and I had no problems at all!
    I hope this helps!!!

    Hi, BTOPENZONE is my normal wireless network. I only have openzone and pay monthly for it!
    Has anyone found a solution to the problem mentioned above with regards to the PS3 not obtaining an IP adrress from the OPENZONE access point? I alled th openzone helpline last night and am no further on today!
    Please can someone help me!!

  • BT Openzone iphone app is worse than useless

    I've lost count of the number of times I've tried to register my details for the BT Fon/Openzone iphone app
    I'm entering the username all in lowercase, and password which is correct as I can log into my email
    All I ever get is "there was a problem registering your details"
    I get this wherever I go, and i've got full 3g signal, tried while connected to my home wifi (there's a bt openzone hotspot next to where I live with full signal)

    Dawg is right! had a similar issue myself about a month back, called the helpdesk who reset my password and its worked fine since. you can reset your password by logging in at www.btinternet.com, click options and then change password.

  • Openzone/Fon doesn't work

    I Have just written to customer care, and will cut and paste here to see if anyone can help.
    I have enabled BT FOn on my homehib on my pitiful 1,5mb connection in the hope of using openzone and Fon networks when i'm out and about.
    In fact this is one of the reasons i was stupid enough to sign up to a 18month contract.
    I have the Android app on my smartphone, and it connects about 50% of the time while i'm out and about.
    The real issue though is the fact that neither Openzone or Fon work on my laptops. It appears to be fundamentally flawed.
    On the Dell inspiron, i can connect to Openzone about one in a hundred goes.
    On my Acer, i can't connect AT ALL.
    Have tried internet explorer, Chrome and Firefox, on both machines.
    I have tried setting the connection to both public and home.
    I have tried putting the openzone website in the browser bar, but nothing works.
    I'm more than happy to upload both machines attempting to connnect on YouTube if you wish.
    The problem is that when you "connect" to the openzone or fon connection, it does connect, then says "no internet connection" and the browser bar just shows a DNS error.
    What is the point in having a btopenzone internet connection, with no internet connection.
    Please for the sake of my sanity explain how i go about getting the service (that i'm payng for) working.

    The wifi advertising hype is fair enough if you are away from home with access to a known hotspot, but it's a pretty unreliable service if you want internet access on the fly. 3G, either on a mobile phone or through a dongle, is a far better option but potentially expensive.
    Having said that, if you're a BT BB customer you should be able to connect readily to a working BT hotspot. Can you specify any that are problematic? Bear in mind that the "millions" of BT home user hotspots are useless if the user has the hub switched off, has it sited in an outside toilet with walls 2ft thick, is using a non-BT router, is using up the bandwidth themselves, or has forgotten to pay their BT bill. On the other hand, I find commercial BT WiFi points (mainly Starbucks or wifi-enabled phone boxes) to be very reliable. You don't need to be a BT BB customer to access Starbucks though, so I guess that just leaves the phone boxes!
    Personally, I would say that wifi access on the move is no more than a small bonus for BT BB customers; I certainly wouldn't advise anyone to regard it as a major reason to choose BT. 
    You can click the white star next to this message if you think it was helpful.

  • BT Openzone - connection keeps dropping tho' signa...

    I sometimes work in a place where I don't have a wired connection and reply on openzone.  There is invariably a signal between two and four bars.   However good the signal, I find the connection increasingly drops, often for hours, and I get the message that the server cannot be found.   If anything, the problem is worse when the signal is stronger, although there is generally no correlation between signal strength and losing the connection.   Overall this is happening more and more often, with only sporadic connection for short periods now.   Could it be a setting on my netbook?   Any solutions?   
    Thanks.

    Do you know if it's a commercial openzone (like a phonebox) or a hub (either a bt business or home hub)? If it's a hub, it's capped at 0.5 mb so if there are more than a couple of users sites will start timing out. If so not too much you can do I'm afraid.

  • BT Openzone connection to Samsung TV

    Hi. Want to connect to BT Openzone on my Samsung Smart TV. It finds the available Openzone connection but cannot start the internet connection so that I can enter my logon details.
    Any suggestions please. Graham.

    harryg wrote:
    Hi Keith. Sorry but not in aggrement. A cloud is nothing more than a server on the earth someware. BT Openzone and BT Fon should open a browser to allow entry of users details to log on. This seems to be the problem, not some virtual server!
    There has been a similar thread on this already, and the TV tries to establish a connection with a remote server, if that fails, you get no browser.
    There is no Internet connectivity on Openzone, untill you get past the login screen.
    I will try and locate the thread.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • BT Openzone / BT FON Free Wireless for business ac...

    I have a BT business line (BT Business Total Broadband Option 2) and so have an @btconnect.com email address...
    Can I use the BT Openzone / BT FON Free Wireless App to get access on my iPhone?
    Thanks!
    James
    Solved!
    Go to Solution.

    Thanks for the number - i spoke to them and sorted it out.  To clarify for others who may be having the problem...
    Business customers can use BT Openzone/BT FON if you speak to them on the number above and receive your voucher for it. 
    However, the iPhone app will not work for you (it will only accept an @btinternet.com login) - you must log in to OZ using the credentials they send you.  (although the guy I spoke did say an OZ app was in the works which would take all OZ logins).
    Thanks for the help!
    James

  • BT Openzone Connection Issues

    Hello,
    I am currently away from home and will be until well after the New Year. Where I currently am there are 2 openzones and 1 BTFON spots to connect to. Firstly connecting to this on my laptop was fine. However I could never get the iphone app to work which is not the issue I am currently trying to solve.
    At first 1 of the openzones and one of the FON spots have the same signal strength so I am assuming they are broadcasting form the same location? I connect to this fine the first time with my login details as I am a BT infinity customer and away I go. However shortly after the connection times out (15 minutes is all it takes are you serious I go away to grab a coffee and this!?).
    So the connection timed out I can log back in simple? Not that easy now both these two spots display "Web page unavailable errors" In both Internet explorer and Google chrome.
    So I connect to the last remaining openzone (which has a low signal strength making it very temperamental) And after scanning the internet for ideas I try a few ideas such as not saving the networks, Removing all the information from my network and sharing centre and flushing the DNS in command prompt.
    None of these bring them back online? And now the last remaining BT openzone shows the same error?
    Is this a service I should opt out of because it is very limiting and restricting? Or is this a common problem that’s easy to fix and there is something i'm missing?
    Thanks for all help in advance.

    There are a number of posts on this forum relating to this problem, you may like to check these first for a possible solution.
    http://community.bt.com/t5/forums/searchpage/tab/message?filter=location&location=Board%3ABBOut&q=bt...
    There is some general help from BT here.
    http://btsupport.custhelp.com/app/answers/list/c/1812
    As you see, there are still problems with the service, mostly when a home hub 2 is the source of the FON/Openzone signal.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Maybe you are looking for