BT primary account sending spam emails - how do I ...

Hi can someone help. A few weeks ago my old BT primary address started sending spam (I had accessed it only to delete the hundreds of spam emails - the reason why I switched to google by the way!). I changed all my passwords. Today my friends and family have informed me that they have started to receive them again but I haven't been on my PC for a week or accessed this account.
Please can someone to tell me how to get rid of this email address altogether, do I even need one as my login and contact email address is now the google one? Can the email address be prevented from sending any mail.
Thanks Sara

twobabyboys wrote:
Hi can someone help. A few weeks ago my old BT primary address started sending spam (I had accessed it only to delete the hundreds of spam emails - the reason why I switched to google by the way!). I changed all my passwords. Today my friends and family have informed me that they have started to receive them again but I haven't been on my PC for a week or accessed this account.
Please can someone to tell me how to get rid of this email address altogether, do I even need one as my login and contact email address is now the google one? Can the email address be prevented from sending any mail.
Thanks Sara
Hi Sara. Welcome to the forums.
Go back into the primary email account and change the password again - make it something obscure, but remember it. You can make up an easy one by say taking the first character of the first dozen words in chapter one of the nearest book. Keep that book somewhere close, and don't say what the book is on facebook or other social networks or to your friends on text etc!
Remove all the contacts from the mail system, that way any spammer/hacker who happens to get into your account can't email anyone.
Do you know if your contacts get the same email at the same time ? Have you responded to any emails that seem to be BTinternet asking for username, email address, password etc ? If you get any of these, just delete them.
You need a primary email address, as that comes with the service. I believe a sub account (if you have any) can be promoted to be a primary email address, or indeed have a new primary altogether. You need to contact the Mods to find out (click on one of their names for the contact info).
The email address itself isn't sending mail, it is being done by someone or something. If your friends/relatives still have an email pretending to come from you, then the email headers will show where it has come from specifically. However these details need to be checked. It's a bit complex to get the headers, so perhaps we can leave that for now - though if you wish I can give the information on how to get them, and perhaps sent to me to check.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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Test Pilot for Thunderbird 1.3.9 false [email protected]
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Name Value
browser.cache.disk.capacity 358400
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font.name.monospace.tr Consolas
font.name.monospace.x-baltic Consolas
font.name.monospace.x-central-euro Consolas
font.name.monospace.x-cyrillic Consolas
font.name.monospace.x-unicode Consolas
font.name.monospace.x-western Consolas
font.name.sans-serif.el Calibri
font.name.sans-serif.tr Calibri
font.name.sans-serif.x-baltic Calibri
font.name.sans-serif.x-central-euro Calibri
font.name.sans-serif.x-cyrillic Calibri
font.name.sans-serif.x-unicode Calibri
font.name.sans-serif.x-western Calibri
font.name.serif.el Cambria
font.name.serif.tr Cambria
font.name.serif.x-baltic Cambria
font.name.serif.x-central-euro Cambria
font.name.serif.x-cyrillic Cambria
font.name.serif.x-unicode Cambria
font.name.serif.x-western Cambria
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font.size.fixed.tr 14
font.size.fixed.x-baltic 14
font.size.fixed.x-central-euro 14
font.size.fixed.x-cyrillic 14
font.size.fixed.x-unicode 14
font.size.fixed.x-western 14
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font.size.variable.tr 17
font.size.variable.x-baltic 17
font.size.variable.x-central-euro 17
font.size.variable.x-cyrillic 17
font.size.variable.x-unicode 17
font.size.variable.x-western 17
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places.history.expiration.transient_current_max_pages 104858
plugin.importedState true
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plugin.state.java 0
plugin.state.npauthz 0
plugin.state.npbrowserplugin 0
plugin.state.npctrl 0
plugin.state.npdeployjava 0
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Vendor ID 0x8086
Device ID 0x0116
Adapter RAM Unknown
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Driver Version 8.15.10.2462
Driver Date 7-26-2011
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Vendor ID (GPU #2) 0x10de
Device ID (GPU #2) 0x0de9
Adapter RAM (GPU #2) 2048
Adapter Drivers (GPU #2) nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2) 9.18.13.3165
Driver Date (GPU #2) 10-23-2013
Direct2D Enabled false
DirectWrite Enabled false (6.2.9200.16571)
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WebGL Renderer false
GPU Accelerated Windows 0
AzureCanvasBackend skia
AzureFallbackCanvasBackend cairo
AzureContentBackend none
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.2 4.10.2
NSS 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS Util 3.15.4 3.15.4
NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC
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BT primary account sending spam emails - how do I ...

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