BT- Probably the most useless company in the world...

Question

After 2 or 3 years of hell with this company and nobody willing to help I thought I would write here so anybody else thinking of joining BT will make the correct decision and stay as far away as possible.
Firstly after moving house 3 times and being told we would not need an engineer visit when moving and would not be charged they still decided to take the cost of an engineer visit out of our bank account(about £130) all 3 times 2 of which took us overdrawn in our bank account incurring £25 costs and damaging our credit rating. Did anybody at BT care, NO! Managed to get our money back but obviously not the charges incurred from our bank or the damage to our credit score.
We have now moved house again and been without Internet for 2 months. They claim they cannot re connect the line as someone else owns it. This is probably the most stupid thing I have ever heard the person who used to live here isn't exactly going to magic back into the house and start using it again. We could have another line connected at our own cost. Obviously they have still been charging us for a service we have not had which again we had to call and get refunds for. Does anybody at care, NO!
So we still have no Internet. We finally managed to get them to see some sense after some very long and tedious phone calls they eventually assured us all our services would be active by the 30th of July. As I sit here today not to my surprise we still have no Internet and no phone line. After another long phone call they tell us we will have Internet by the 7th of august although were not holding out any hopes.
After reading online it seems many people have the same  issues. BT are obviously not capable of looking after any of its customers, even long standing customers such as ourselves. Even when we decided enough was enough and wanted to cancel our service all together we could not do that unless we paid them £230 or something similar.
We will of course be leaving BT at the earliest opportunity when we are not tied to the stupid contracts we have had to start again each time we move house. Had it Up to the eyeballs with the poor service and them robbing money from our bank account. I would advise anybody else to stay as far away from BT as possible.
Shame on you BT.

Answer 1

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