BT Really slow access
Hi,
For the last weeks, my internet access is extremely slow. I've been trying to figure this issue and did a few tests - but these report everything's ok. I find it quite strange, since it's a fact that there's a latency for each request and sometimes, not even CSS files or JS files are downloaded when accessing a page, some popular sites, for example: thedailymail.co.uk, youtube.com, etc. White these are definitely high traffic sites, the same happens with others.
My operating systems are Ubuntu 13.10, Mac OSX.
It's normal, that BT provides a very slow service here in South East London. I'm used to it, but lately is almost useless.
After the tests, it seems to be ok.
Thanks a lot for your attention any suggestions are appreciated!
The report follows:
Internet access: extremely slow, since a few weeks ago ?
ADSL router connected directly to main socket
http://diagnostics.bt.com/wf/StartCheckSuspend.do
btexchange - 13.6mb
home - 10.7 / 0.96 download and upload
msg: Good news! Your download speed is close to your connection speed
http://speedtest.btwholesale.com/:
download speed mbps: 11.40
upload speed mbps: 0.96
ping latency ms: 43.88
http://speedtest.btwholesale.com/ further diagnostics
Download speedachieved during the test was - 12.02 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12.04 Mbps
Upload speed achieved during the test was - 0.96Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
BT HOME HUB : 192.168.1.254: troubleshooting / logs
17:53:43, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:58909->[74.125.206.188]:5228 on ppp0)
17:53:21, 16 Jul. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 186.88.92.63->86.181.47.200 on ppp0)
17:52:54, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:58909->[74.125.206.188]:5228 on ppp0)
17:52:53, 16 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.86]:58909->[74.125.206.188]:5228 on ppp0)
17:52:03, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:46863->[74.125.230.83]:443 on ppp0)
17:52:16, 16 Jul. (3247246.300000) New GUI session from IP 192.168.1.76
17:51:58, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [192.168.1.76]:36378->[68.232.35.139]:443 on ppp0)
17:51:40, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:46863->[74.125.230.83]:443 on ppp0)
17:51:40, 16 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.86]:46863->[74.125.230.83]:443 on ppp0)
17:50:03, 16 Jul. BLOCKED 15 more packets (because of Packet invalid in connection)
17:50:03, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [192.168.1.76]:36379->[68.232.35.139]:443 on ppp0)
17:49:01, 16 Jul. BLOCKED 2 more packets (because of Packet invalid in connection)
17:48:59, 16 Jul. BLOCKED 1 more packets (because of Packet invalid in connection)
17:48:59, 16 Jul. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [69.171.235.48]:443->[86.181.47.200]:37080 on ppp0)
17:48:33, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:60788->[69.171.235.48]:443 on ppp0)
17:48:29, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:37080->[69.171.235.48]:443 on ppp0)
17:48:13, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:60788->[69.171.235.48]:443 on ppp0)
17:48:12, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:37080->[69.171.235.48]:443 on ppp0)
17:48:04, 16 Jul. BLOCKED 1 more packets (because of Packet invalid in connection)
17:48:03, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:37080->[69.171.235.48]:443 on ppp0)
17:48:02, 16 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.86]:48442->[109.144.113.206]:80 on ppp0)
17:47:59, 16 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.86]:60788->[69.171.235.48]:443 on ppp0)
17:47:59, 16 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.86]:37080->[69.171.235.48]:443 on ppp0)
17:47:11, 16 Jul. BLOCKED 22 more packets (because of Packet invalid in connection)
17:47:11, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [192.168.1.76]:39921->[213.1.72.209]:80 on ppp0)
17:46:54, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [192.168.1.76]:42330->[192.30.252.137]:443 on ppp0)
17:46:31, 16 Jul. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.123.85.98]:443->[86.181.47.200]:57645 on ppp0)
17:46:01, 16 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.86]:48442->[109.144.113.206]:80 on ppp0)
17:45:47, 16 Jul. (3246857.010000) CWMP: session completed successfully
17:45:44, 16 Jul. (3246854.210000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
17:45:40, 16 Jul. (3246850.060000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:45:40, 16 Jul. (3246850.050000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
17:45:37, 16 Jul. (3246847.760000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
17:45:16, 16 Jul. BLOCKED 32 more packets (because of Packet invalid in connection)
17:45:14, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [192.168.1.76]:39847->[213.1.72.209]:80 on ppp0)
17:45:10, 16 Jul. BLOCKED 1 more packets (because of Packet invalid in connection)
17:45:08, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.76]:43135->[64.186.176.219]:80 on ppp0)
17:44:10, 16 Jul. IN: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [54.225.249.230]:4244->[86.181.47.200]:49173 on ppp0)
17:44:03, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.86]:49173->[54.225.249.230]:4244 on ppp0)
traceroute to www.rt.com (62.213.85.4), 30 hops max, 60 byte packets
1 BThomehub.home (192.168.1.254) 16.555 ms 16.525 ms 16.513 ms
2 217.32.145.129 (217.32.145.129) 24.587 ms 26.304 ms 26.318 ms
3 217.32.145.174 (217.32.145.174) 41.549 ms 41.767 ms 41.755 ms
4 213.120.176.18 (213.120.176.18) 30.788 ms 31.666 ms 32.243 ms
5 213.120.178.65 (213.120.178.65) 33.245 ms 34.765 ms 35.680 ms
6 217.41.168.107 (217.41.168.107) 37.144 ms 23.809 ms 23.782 ms
7 acc1-te0-0-0-14.l-far.21cn-ipp.bt.net (109.159.249.88) 25.336 ms acc1-10GigE-0-1-0-4.l-far.21cn-ipp.bt.net (109.159.249.70) 28.613 ms 109.159.249.80 (109.159.249.80) 28.586 ms
8 core2-te0-15-0-14.faraday.ukcore.bt.net (109.159.249.17) 28.576 ms core3-te0-19-0-26.faraday.ukcore.bt.net (109.159.249.55) 28.570 ms core2-te0-0-0-6.faraday.ukcore.bt.net (109.159.249.3) 29.746 ms
9 peer1-xe8-1-1.telehouse.ukcore.bt.net (109.159.254.191) 39.998 ms peer1-xe8-0-1.telehouse.ukcore.bt.net (109.159.254.175) 40.017 ms peer1-xe8-0-0.telehouse.ukcore.bt.net (109.159.254.173) 40.009 ms
10 linx-224.retn.net (195.66.224.193) 40.033 ms 39.999 ms 39.961 ms
11 et530-4.RT.MR.MSK.RU.retn.net (87.245.232.181) 86.556 ms 87.688 ms ae1-9.RT.MR.MSK.RU.retn.net (87.245.233.9) 80.240 ms
12 GW-Caravan.retn.net (87.245.253.198) 80.218 ms 80.200 ms 72.971 ms
13 v811.th-1.caravan.ru (212.24.42.51) 72.949 ms 72.944 ms 79.756 ms
14 212.24.59.252 (212.24.59.252) 93.388 ms 93.327 ms 93.377 ms
15 62.213.85.4 (62.213.85.4) 93.336 ms 93.329 ms 93.317 ms
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EtreCheck version: 1.9.12 (48)
Report generated July 27, 2014 at 12:39:20 AM EDT
Hardware Information:
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 12:18:52
Disk Information:
ST9500325ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Kenichi Kasamatsu (disk0s2) / [Startup]: 499.25 GB (154 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 70
Gatekeeper:
Anywhere
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.nero.HSMMonitor.plist Support
User Login Items:
iTunesHelper
Dropbox
UnlockID
Google Chrome
Android File Transfer Agent
Internet Plug-ins:
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
SharePointBrowserPlugin: Version: 14.0.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
JavaAppletPlugin: Version: Java 7 Update 65 Check version
Safari Extensions:
Open in Internet Explorer: Version: 1.0
Searchme: Version: 1.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Java Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
16% WindowServer
15% Google Chrome
3% hidd
1% fontd
0% Dropbox
Top Processes by Memory:
160 MB Google Chrome
135 MB softwareupdated
98 MB Finder
74 MB mds_stores
74 MB WindowServer
Virtual Memory Information:
321 MB Free RAM
1.52 GB Active RAM
1.20 GB Inactive RAM
977 MB Wired RAM
2.54 GB Page-ins
0 B Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
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SQL Query running really slow, any help in improving will be Great!
Hi,
I am really new to this performance tuning and optimization techniques. Explain plan also, I only have theoretical knowledge, no clues on how to find out the real issue which is making the query slow..So if anyone can give me a good direction on where to start even, it will be great..
Now, my issue is, I have a query which runs really really slow. If I run this query for a small subset of data, it runs fast(Its flying, actually..) but if I give the same query for everything(Full required data), its running for ages..(Actually it is running for 2 days now and still running.)
I am pasting my query here, the output shows that the query stucks after "Table created"
SQL> @routinginfo
Table dropped.
Table created.
Please please help!
I also ran explain plan for this query and there are a number of rows in the plan_table now..
SORRY!IS there a way to insert a file here, as I want to attach my explain plan also?
My query -Routinginfo.sql
set trimspool on
set heading on
set verify on
set serveroutput on
drop table routinginfo;
CREATE TABLE routinginfo
( POST_TOWN_NAME VARCHAR2(22 BYTE),
DELIVERY_OFFICE_NAME VARCHAR2(40 BYTE),
ROUTE_ID NUMBER(10),
ROUTE_NAME VARCHAR2(40 BYTE),
BUILDING_ID NUMBER(10),
SUB_BUILDING_ID NUMBER(10),
SEQUENCE_NO NUMBER(4),
PERSONAL_NAME VARCHAR2(60 BYTE),
ADDRESS VARCHAR2(1004 BYTE),
BUILDING_USE VARCHAR2(1 BYTE),
COMMENTS VARCHAR2(200 BYTE),
EAST NUMBER(17,5),
NORTH NUMBER(17,5)
insert into routinginfo
(post_town_name,delivery_office_name,route_id,route_name,
building_id,sub_building_id,sequence_no,personal_name,
address,building_use,comments,east,north)
select
p.name,
d.name,
b.route_id,
r.name,
b.building_id,
s.sub_build_id,
b.sequence_no,
b.personal_name,
ad.addr_line_1||' '||ad.addr_line_2||' '||ad.addr_line_3||' '||ad.addr_line_4||' '||ad.addr_line_5,
b.building_use,
rtrim(replace(b.comments,chr(10),'')),
b.east,
b.north
from t_buildings b,
(select * from t_sub_buildings where nvl(invalid,'N') = 'N') s,
t_routes r,
t_delivery_offices d,
t_post_towns p,
t_address_model ad
where b.building_id = s.building_id(+)
and s.building_id is null
and r.route_id=b.route_id
and (nvl(b.residential_delivery_points,0) > 0 OR nvl(b.commercial_delivery_points,0) > 0)
and r.delivery_office_id=d.delivery_office_id
--and r.delivery_office_id=303
and D.POST_TOWN_ID=P.post_town_id
and ad.building_id=b.building_id
and ad.sub_building_id is null
and nvl(b.invalid, 'N') = 'N'
and nvl(b.derelict, 'N') = 'N'
union
select
p.name,
d.name ,
b.route_id ,
r.name ,
b.building_id ,
s.sub_build_id ,
NVL(s.sequence_no,b.sequence_no),
b.personal_name ,
ad.addr_line_1||' '||ad.addr_line_2||' '||ad.addr_line_3||' '||ad.addr_line_4||' '||ad.addr_line_5,
b.building_use,
rtrim(replace(b.comments,chr(10),'')),
b.east,
b.north
from t_buildings b,
(select * from t_sub_buildings where nvl(invalid,'N') = 'N') s,
t_routes r,
t_delivery_offices d,
t_post_towns p,
t_address_model ad
where s.building_id = b.building_id
and r.route_id = s.route_id
and (nvl(b.residential_delivery_points,0) > 0 OR nvl(b.commercial_delivery_points,0) > 0)
and r.delivery_office_id=d.delivery_office_id
--and r.delivery_office_id=303
and D.POST_TOWN_ID=P.post_town_id
and ad.building_id=b.building_id
and ad.sub_building_id = s.sub_build_id
and nvl(b.invalid, 'N') = 'N'
and nvl(b.derelict, 'N') = 'N'
union
select
p.name,
d.name,
b.route_id ,
r.name ,
b.building_id,
s.sub_build_id ,
NVL(s.sequence_no,b.sequence_no) ,
b.personal_name ,
ad.addr_line_1||' '||ad.addr_line_2||' '||ad.addr_line_3||' '||ad.addr_line_4||' '||ad.addr_line_5 ,
b.building_use,
rtrim(replace(b.comments,chr(10),'')),
b.east,
b.north
from t_buildings b,
(select * from t_sub_buildings where nvl(invalid,'N') = 'N') s,
t_routes r,
t_delivery_offices d,
t_post_towns p,
t_localities l,
t_localities lo,
t_localities loc,
t_tlands tl,
t_address_model ad
where s.building_id = b.building_id
and s.route_id is null
and r.route_id = b.route_id
and (nvl(b.residential_delivery_points,0) > 0 OR nvl(b.commercial_delivery_points,0) > 0)
and r.delivery_office_id=d.delivery_office_id
--and r.delivery_office_id=303
and D.POST_TOWN_ID=P.post_town_id
and ad.building_id=b.building_id
and ad.sub_building_id = s.sub_build_id
and nvl(b.invalid, 'N') = 'N'
and nvl(b.derelict, 'N') = 'N';
commit; Edited by: Krithi on 16-Jun-2009 01:48
Edited by: Krithi on 16-Jun-2009 01:51
Edited by: Krithi on 16-Jun-2009 02:44This link is helpful alright..but as a beginner, it is taking me too long to understand..But I am going to learn the techniques for sure..
Fo the time being,I am pasting my explain plan for the above query here, so that I hope any expert can really help me on this one..
STATEMENT_ID TIMESTAMP REMARKS OPERATION OPTIONS OBJECT_NODE OBJECT_OWNER OBJECT_NAME OBJECT_INSTANCE OBJECT_TYPE OPTIMIZER SEARCH_COLUMNS ID PARENT_ID POSITION COST CARDINALITY BYTES
06/16/2009 09:33:01 SELECT STATEMENT CHOOSE 0 829,387,159,200 829,387,159,200 3,720,524,291,654,720 703,179,091,122,042,000
06/16/2009 09:33:01 SORT UNIQUE 1 0 1 829,387,159,200 3,720,524,291,654,720 703,179,091,122,042,000
06/16/2009 09:33:01 UNION-ALL 2 1 1
06/16/2009 09:33:01 HASH JOIN 3 2 1 11,209 87,591 15,853,971
06/16/2009 09:33:01 FILTER 4 3 1
06/16/2009 09:33:01 HASH JOIN OUTER 5 4 1
06/16/2009 09:33:01 HASH JOIN 6 5 1 5,299 59,325 6,585,075
06/16/2009 09:33:01 VIEW GEO2 index$_join$_006 6 7 6 1 4 128 1,792
06/16/2009 09:33:01 HASH JOIN 8 7 1 5,299 59,325 6,585,075
06/16/2009 09:33:01 INDEX FAST FULL SCAN GEO2 POST_TOWN_NAME_I NON-UNIQUE ANALYZED 9 8 1 1 128 1,792
06/16/2009 09:33:01 INDEX FAST FULL SCAN GEO2 POST_TOWN_PK UNIQUE ANALYZED 10 8 2 1 128 1,792
06/16/2009 09:33:01 HASH JOIN 11 6 2 5,294 59,325 5,754,525
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_DELIVERY_OFFICES 5 ANALYZED 12 11 1 7 586 10,548
06/16/2009 09:33:01 HASH JOIN 13 11 2 5,284 59,325 4,686,675
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_ROUTES 4 ANALYZED 14 13 1 7 4,247 118,916
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_BUILDINGS 1 ANALYZED 15 13 2 5,265 59,408 3,029,808
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_SUB_BUILDINGS 3 ANALYZED 16 5 2 851 278,442 3,898,188
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_ADDRESS_MODEL 7 ANALYZED 17 3 2 3,034 1,582,421 88,615,576
06/16/2009 09:33:01 NESTED LOOPS 18 2 2 10,217 1 189
06/16/2009 09:33:01 NESTED LOOPS 19 18 1 10,216 1 175
06/16/2009 09:33:01 HASH JOIN 20 19 1 10,215 1 157
06/16/2009 09:33:01 HASH JOIN 21 20 1 6,467 80,873 8,168,173
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_ROUTES 11 ANALYZED 22 21 1 7 4,247 118,916
06/16/2009 09:33:01 HASH JOIN 23 21 2 6,440 80,924 5,907,452
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_BUILDINGS 8 ANALYZED 24 23 1 5,265 59,408 3,029,808
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_SUB_BUILDINGS 10 ANALYZED 25 23 2 851 278,442 6,125,724
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_ADDRESS_MODEL 14 ANALYZED 26 20 2 3,034 556,000 31,136,000
06/16/2009 09:33:01 TABLE ACCESS BY INDEX ROWID GEO2 T_DELIVERY_OFFICES 12 ANALYZED 27 19 2 1 1 18
06/16/2009 09:33:01 INDEX UNIQUE SCAN GEO2 DELIVERY_OFFICE_PK UNIQUE ANALYZED 1 28 27 1 1
06/16/2009 09:33:01 TABLE ACCESS BY INDEX ROWID GEO2 T_POST_TOWNS 13 ANALYZED 29 18 2 1 1 14
06/16/2009 09:33:01 INDEX UNIQUE SCAN GEO2 POST_TOWN_PK UNIQUE ANALYZED 1 30 29 1 1
06/16/2009 09:33:01 MERGE JOIN CARTESIAN 31 2 3 806,976,583,802 3,720,524,291,567,130 703,179,091,106,188,000
06/16/2009 09:33:01 MERGE JOIN CARTESIAN 32 31 1 16,902,296 73,359,971,046 13,865,034,527,694
06/16/2009 09:33:01 MERGE JOIN CARTESIAN 33 32 1 1,860 1,207,174 228,155,886
06/16/2009 09:33:01 MERGE JOIN CARTESIAN 34 33 1 1,580 20 3,780
06/16/2009 09:33:01 NESTED LOOPS 35 34 1 1,566 1 189
06/16/2009 09:33:01 NESTED LOOPS 36 35 1 1,565 1 175
06/16/2009 09:33:01 NESTED LOOPS 37 36 1 1,564 1 157
06/16/2009 09:33:01 NESTED LOOPS 38 37 1 1,563 1 129
06/16/2009 09:33:01 NESTED LOOPS 39 38 1 1,207 178 12,994
06/16/2009 09:33:01 TABLE ACCESS FULL GEO2 T_SUB_BUILDINGS 17 ANALYZED 40 39 1 851 178 3,916
06/16/2009 09:33:01 TABLE ACCESS BY INDEX ROWID GEO2 T_BUILDINGS 15 ANALYZED 41 39 2 2 1 51
06/16/2009 09:33:01 INDEX UNIQUE SCAN GEO2 BUILDING_PK UNIQUE ANALYZED 1 42 41 1 1 31
06/16/2009 09:33:01 TABLE ACCESS BY INDEX ROWID GEO2 T_ADDRESS_MODEL 25 ANALYZED 43 38 2 2 1 56
06/16/2009 09:33:01 INDEX UNIQUE SCAN GEO2 MODEL_MODEL2_UK UNIQUE ANALYZED 2 44 43 1 1 1
06/16/2009 09:33:01 TABLE ACCESS BY INDEX ROWID GEO2 T_ROUTES 18 ANALYZED 45 37 2 1 1 28
06/16/2009 09:33:01 INDEX UNIQUE SCAN GEO2 ROUTE_PK UNIQUE ANALYZED 1 46 45 1 1
06/16/2009 09:33:01 TABLE ACCESS BY INDEX ROWID GEO2 T_DELIVERY_OFFICES 19 ANALYZED 47 36 2 1 1 18
06/16/2009 09:33:01 INDEX UNIQUE SCAN GEO2 DELIVERY_OFFICE_PK UNIQUE ANALYZED 1 48 47 1 1
06/16/2009 09:33:01 TABLE ACCESS BY INDEX ROWID GEO2 T_POST_TOWNS 20 ANALYZED 49 35 2 1 1 14
06/16/2009 09:33:01 INDEX UNIQUE SCAN GEO2 POST_TOWN_PK UNIQUE ANALYZED 1 50 49 1 1
06/16/2009 09:33:01 BUFFER SORT 51 34 2 1,579 60,770
06/16/2009 09:33:01 INDEX FAST FULL SCAN GEO2 LOCAL_COUNTY_FK_I NON-UNIQUE ANALYZED 52 51 1 14 60,770
06/16/2009 09:33:01 BUFFER SORT 53 33 2 1,846 60,770
06/16/2009 09:33:01 INDEX FAST FULL SCAN GEO2 LOCAL_COUNTY_FK_I NON-UNIQUE ANALYZED 54 53 1 14 60,770
06/16/2009 09:33:01 BUFFER SORT 55 32 2 16,902,282 60,770
06/16/2009 09:33:01 INDEX FAST FULL SCAN GEO2 LOCAL_COUNTY_FK_I NON-UNIQUE ANALYZED 56 55 1 14 60,770
06/16/2009 09:33:01 BUFFER SORT 57 31 2 806,976,583,788 50,716
06/16/2009 09:33:01 INDEX FAST FULL SCAN GEO2 TLAND_COUNTY_FK_I NON-UNIQUE ANALYZED 58 57 1 11 50,716 -------------------------------------------------------------
Edited by: Krithi on 16-Jun-2009 02:47 -
Computer really slow, ran a diagnosis, here are the results
Hi, My computer was really slow so i removed some of the lauch/deamon that i could fnd and ran a diagnosis, What else is wrong, what should i do?
here are the results:
Start time: 01:27:56 02/19/15
Model Identifier: MacBookPro8,1
System Version: OS X 10.9.5 (13F34)
Kernel Version: Darwin 13.4.0
Time since boot: 5 days 19:47
SerialATA
Hitachi HTS545032B9A302
SMC
ReadKey for key ALP0 failed with SMC error code 0xb7.
ReadKey for key ALP1 failed with SMC error code 0xb7.
ReadKey for key BILO failed with SMC error code 0xb7.
FileVault: On
Diagnostic reports
2015-02-07 WindowServer crash x2
2015-02-07 loginwindow crash x2
2015-02-11 Dock crash
2015-02-11 PluginProcess crash
2015-02-11 WindowServer crash x3
2015-02-11 iPhoto crash
2015-02-11 loginwindow crash x2
2015-02-12 WindowServer crash
2015-02-12 loginwindow crash
2015-02-12 ptcore crash
2015-02-13 ptcore crash
2015-02-14 Microsoft Excel hang
2015-02-14 Viber hang
2015-02-14 WindowServer crash
2015-02-14 iPhoto hang
2015-02-15 ptcore crash
2015-02-16 WindowServer crash x2
2015-02-16 ptcore crash
2015-02-19 Safari crash
Shutdowns
Feb 16 20:09:25 Cause: -60
Log
Feb 17 14:24:10 check_vol_last_mod_time:XXX failed to get mount time (25; &mount_time == 0x10c8493d8)
Feb 17 14:27:10 msdosfs_fat_uninit_vol: error 6 from msdosfs_fat_cache_flush
Feb 17 14:27:11 disk logger: failed to open output file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory). mount point /Volumes/MY GS DRIVE/.fseventsd
Feb 17 14:27:11 disk logger: failed to open output file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory). mount point /Volumes/MY GS DRIVE/.fseventsd
Feb 17 14:27:11 failed to unlink old log file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory)
Feb 17 14:27:11 failed to unlink old log file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory)
Feb 17 14:27:11 unmounting: failed to remove log dir /Volumes/MY GS DRIVE/.fseventsd (No such file or directory)
Feb 17 14:37:36 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 17 14:37:36 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 17 14:38:06 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 20:48:17 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 20:48:17 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 20:48:47 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:25:37 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:25:37 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:25:37 PM notification timeout (pid 37112, iTunes)
Feb 18 21:26:07 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:26:07 PM notification timeout (pid 37112, iTunes)
Feb 18 22:04:47 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 22:04:47 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 22:04:47 PM notification timeout (pid 37112, iTunes)
Feb 18 23:00:12 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 23:00:12 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 23:00:42 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 19 01:16:21 7fff86800000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Daemons
com.adobe.fpsaud
com.google.keystone.daemon
com.microsoft.office.licensing.helper
com.oracle.java.Helper-Tool
com.v.helper
net.privatetunnel.ptcore
Agents
com.adobe.ARM.UUID
com.apple.AirPortBaseStationAgent
com.facebook.videochat.NAME.updater
com.google.keystone.system.agent
com.jdibackup.ZipCloud.autostart
com.jdibackup.ZipCloud.notify
com.oracle.java.Java-Updater
com.pharos.notify
com.pharos.popup
com.v.agent
com.viber.osx
Applications
/Applications/Adobe Reader.app
- com.adobe.Reader
/Applications/Dropbox.app
- com.getdropbox.dropbox
/Applications/Firefox.app
- org.mozilla.firefox
/Applications/Google Chrome.app
- com.google.Chrome
/Applications/Internet Explorer.app
- com.microsoft.explorer
/Applications/Microsoft Messenger.app
- com.microsoft.Messenger
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
- com.microsoft.languageregister
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
- com.microsoft.DocumentConnection
/Applications/Microsoft Office 2011/Microsoft Excel.app
- com.microsoft.Excel
/Applications/Microsoft Office 2011/Microsoft Outlook.app
- com.microsoft.Outlook
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
- com.microsoft.Powerpoint
/Applications/Microsoft Office 2011/Microsoft Word.app
- com.microsoft.Word
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
- com.microsoft.ASApplication
/Applications/Microsoft Office 2011/Office/Equation Editor.app
- com.microsoft.EquationEditor
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
- com.microsoft.alerts.daemon
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
- com.microsoft.openxml.chart.app
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
- com.microsoft.ClipGallery
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
- com.microsoft.outlook.databasedaemon
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
- com.microsoft.outlook.databaseutility
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
- com.microsoft.Graph
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
- com.microsoft.outlook.officereminders
/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
- com.microsoft.office.setupassistant
/Applications/Microsoft Office 2011/Office/Microsoft Query.app
- com.microsoft.Query
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
- com.microsoft.office.uploadcenter
/Applications/Microsoft Office 2011/Office/My Day.app
- com.microsoft.myday
/Applications/Microsoft Office 2011/Office/Office365Service.app
- com.microsoft.Office365Service
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
- com.microsoft.openxml.excel.app
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
- com.microsoft.SyncServicesAgent
/Applications/PrivateTunnel.app
- 237
/Applications/Remote Desktop Connection.app
- com.microsoft.rdc
/Applications/Rogers One Number.app
- com.Rogers.Rogers_One_Number
/Applications/Skype.app
- com.skype.skype
/Applications/Utilities/Adobe Flash Player Install Manager.app
- com.adobe.flashplayer.installmanager
/Applications/Viber.app
- com.viber.osx
/Applications/uTorrent.app
- com.bittorrent.uTorrent
/Library/Application Support/Google/GoogleTalkPlugin.app
- com.google.GoogleTalkPluginD
/Library/Application Support/Google/GoogleVoiceAndVideoUninstaller.app
- com.google.GoogleTalkPluginUninstaller
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
- com.microsoft.autoupdate2
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
- com.microsoft.error_reporting
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
- com.microsoft.netlib.shipassertprocess
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
- com.microsoft.silverlight.sllauncher
/Library/Application Support/Pharos/Notify.app
- com.pharos.notify
/Library/Application Support/Pharos/Popup.app
- com.pharos.popup
/Library/Application Support/Pharos/PopupConfiguration.app
- com.pharos.PopupConfiguration
/Library/Application Support/Pharos/Utilities/Uninstaller.app
- com.pharos.uninstaller
/Library/Application Support/PrivateTunnel/PrivateTunnel.app
- 237
/Library/Application Support/laser/Agent/agent.app
- com.someproduct.agent
/Library/Printers/Xerox/Filters/commandtoxbds.app
- com.xerox.commandtoxbds
/Users/USER/Downloads/Cyberduck 2.app
- ch.sudo.cyberduck
/Users/USER/Downloads/Cyberduck.app
- ch.sudo.cyberduck
/Users/USER/Downloads/FileZilla 2.app
- de.filezilla
/Users/USER/Downloads/FileZilla.app
- de.filezilla
/Users/USER/Downloads/MediaGet.app
- com.yourcompany.mediaget_dbg
/Users/USER/Downloads/Odin.app
- Odin.Wineskin.prefs
/Users/USER/Downloads/UnRarX-1.app
- com.peternoriega.unrarx
/Users/USER/Downloads/UnRarX.app
- com.peternoriega.unrarx
/Users/USER/Downloads/UofR_SophosMac.app
- org.ahead.UofR_SophosMac
/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookVideoCalling.app
- com.Skype.FacebookVideoCalling
/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_nmmhkkegccagdldgiimedpiccmgmieda/Default nmmhkkegccagdldgiimedpiccmgmieda.app
- com.google.Chrome.app.Default-nmmhkkegccagdldgiimedpiccmgmieda-internal
/Users/USER/Library/Application Support/IBM/SPSS/Statistics/20/Eclipse/configuration/nl/en_US/org.eclipse.equin ox.app
- null
/Users/USER/Library/Application Support/TomTom HOME/TomTomHOMERunner.app
- com.tomtom.HOMERunnerApp
/Users/USER/Library/Application Support/WebEx Folder/1326/Event Center.app
- com.webex.eventcenter
/Users/USER/Library/Application Support/WebEx Folder/1326/asannotation2.app
- com.webex.asannotation
/Users/USER/Library/Application Support/WebEx Folder/1326/convertpdf.app
- com.webex.convertpdf
/Users/USER/Library/Application Support/WebEx Folder/Add-ons/Cisco WebEx Start.app
- com.cisco.webex.Cisco-WebEx-Start
Frameworks
/Library/Frameworks/PrivateTunnel.framework
- null
/Users/USER/Library/Frameworks/SamsungKiesFoundation.framework
- null
/Users/USER/Library/Frameworks/SamsungKiesSerialPort.framework
- null
PrefPane
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane
- null
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
Bundles
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/Flash Player.plugin
- com.macromedia.Flash
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/RogersOneNumber_74057.plugin
- com.Rogers.onenumber
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
- com.google.googletalkbrowserplugin
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
- com.google.o1dbrowserplugin
/Library/Printers/Xerox/PDEs/Xerox WorkCentre Pro 232_238_245_255 Accounting.plugin
- com.xerox.print.pde.Accounting_wcp232_238_245_255
/Library/Printers/Xerox/PDEs/Xerox WorkCentre Pro 232_238_245_255.plugin
- com.xerox.print.pde.xeroxfeatures.wcp232_238_245_255
/Library/Printers/Xerox/PDEs/XeroxFeatures.plugin
- com.xerox.xeroxfeatures.pde
/Users/USER/Library/Application Support/Google/Chrome/PepperFlash/11.9.900.117/PepperFlashPlayer.plugin
- com.macromedia.PepperFlashPlayer.pepper
/Users/USER/Library/Internet Plug-Ins/WebEx64.plugin
- com.cisco_webex.plugin.gpc64
dylibs
/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
/Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib
/Users/USER/Library/Application Support/Firefox/Profiles/77usx6jx.default/gmp-gmpopenh264/1.1/libgmpopenh264.dy lib
/Users/USER/Library/Application Support/Firefox/Profiles/77usx6jx.default/gmp-gmpopenh264/1.3/libgmpopenh264.dy lib
/Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.758/_platform_specific/mac_x64/libwidev inecdm.dylib
/Users/USER/Library/Application Support/WebEx Folder/1326/cmcrypto-1309.03.2812.2.dylib
/Users/USER/Library/Application Support/WebEx Folder/1326/rtp-10.20.23.0.dylib
/Users/USER/Library/Application Support/WebEx Folder/1326/xml-11.18.32.0.dylib
Contents of /Library/LaunchAgents/com.laser.agent.plist
- mod date: Jan 22 11:26:38 2015
- checksum: 2993121334
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.v.agent</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/laser/Agent/agent.app/Contents/MacOS/agent</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ThrottleInterval</key>
<integer>10</integer>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
- mod date: Jan 26 11:41:57 2015
- checksum: 2917329840
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>11</integer>
<key>Minute</key>
<integer>41</integer>
<key>Weekday</key>
<integer>7</integer>
</dict>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchAgents/com.pharos.notify.plist
- mod date: Jul 20 17:48:04 2014
- checksum: 2999610686
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.pharos.notify</string>
<key>Program</key>
<string>/Library/Application Support/Pharos/Notify.app/Contents/MacOS/Notify</string>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.pharos.popup.plist
- mod date: Jul 20 17:48:11 2014
- checksum: 2018977043
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.pharos.popup</string>
<key>Program</key>
<string>/Library/Application Support/Pharos/Popup.app/Contents/MacOS/Popup</string>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
</dict>
</plist>
Contents of /System/Library/LaunchDaemons/com.apple.NetBootClientHelper.plist
- mod date: Oct 29 11:17:20 2013
- checksum: 601108312
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<dict>
<key>SuccessfulExit</key>
<false/>
</dict>
<key>Label</key>
<string>com.apple.NetBootClientHelper</string>
<key>ProgramArguments</key>
<array>
<string>/usr/sbin/NetBootClientHelper</string>
<string>-setSharingNames</string>
<string>-resetLocalKDC</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
- mod date: Oct 12 11:53:43 2011
- checksum: 408149527
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.facebook.videochat.NAME.plist
- mod date: Aug 13 23:48:57 2014
- checksum: 1515274914
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.facebook.videochat.NAME.updater</string>
<key>ProgramArguments</key>
<array>
<string>/usr/bin/java</string>
<string>-cp</string>
<string>/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookUpdate.jar</string>
<string>FacebookUpdate</string>
<string>com.facebook.peep</string>
<string>3.1.0.522</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>10800</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
- mod date: Jan 24 19:12:53 2015
- checksum: 2594553491
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.ZipCloud.autostart</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>
<string>-n</string>
<string>--args</string>
<string>9</string>
<string>-l</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
- mod date: Jan 24 19:12:53 2015
- checksum: 3539620783
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.ZipCloud.notify</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>
<string>--args</string>
<string>7</string>
<string>1</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>
<key>StartInterval</key>
<integer>1200</integer>
<key>RunAtLoad</key>
<false/>
</dict>
</plist>
Font issues: 25
Bad plists
Library/Preferences/com.apple.iphotomosaic.plist
Firewall: On
Listeners
cupsd: ipp
kdc: kerberos
User login items
FaceTime
- /Applications/FaceTime.app
Dropbox
- /Applications/Dropbox.app
AdobeResourceSynchronizer
- /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app
Rogers One Number
- /Applications/Rogers One Number.app
Safari extensions
DivX Plus Web Player HTML5 <video>
- com.divx.DivXHTML5
Searchme
- com.spigot.safari.searchme
Restricted files: 415
Lockfiles: 6
Elapsed time (s): 1303I don't recommend running that script unless asked to do so by me, as I have no control over how the information will be used.
A
You installed a variant of the "VSearch" trojan. Remove it as follows.
This malware has many variants. Anyone else finding this comment should not expect it to be applicable.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.laser.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.laser.daemon.plist
/Library/LaunchDaemons/com.laser.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/laser
/System/Library/Frameworks/v.framework
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
B
"ZipCloud" is some sort of cloud-storage service with a doubtful reputation. The OS X client is sometimes distributed along with malware. Although ZipCloud may not be malicious itself, it should be deemed suspect by virtue of the company it keeps.
To remove ZipCloud, start by backing up all data (not with ZipCloud itself, of course.)
Quit the application, if it's running, and drag it from the Applications folder to the Trash.
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with a file selected. Move the selected file to the Trash.
In the same folder, there may also be a file named
com.jdibackup.ZipCloud.notify.plist
Move that to the Trash as well.
Log out or restart the computer and empty the Trash.
C
The following Safari extensions are malicious and should be removed in the Extensions pane of the Safari preferences window:
Searchme
Do the equivalent in the Chrome and Firefox browsers, if you use those. Never install any extension with the words "Spigot," "Conduit," "Genieo," or "Trovi" in the description.
D
Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Back up all data before proceeding.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):
sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-
You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
resetp
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
Very slow access to NAS causes Finder to crash
Hello,
I have a mid-2011 iMac with Yosemite connected to my tp-link router WDR-4300 via WiFi. Everything works fine, internet browsing etc. I bought a Synology ds213air NAS, connected via LAN to the same router. When I access the NAS from the iMac the connection works ok and the streaming speed is also fine if I try to watch some movies stored on the NAS for example, but when it comes to browsing the content of the NAS folders it's a disaster. The browsing is really slow, and often Finder gets stuck and I completely lose control of the iMac (I have to reboot). Reason why I am writing here is because if I access the NAS from Windows everything works perfect. Even worse, the Windows 7 copy that I am using is installed on my Mac using Parallels... So it is not an issue with the WiFi or the network environment, it is purely an issue with the iMac/Yosemite. I have been having exactly the same issue even before Yosemite, with Mavericks, Mountain Lion and Lion. Everything has the latest Software/Firmware installed. I access the NAS by using afp://<ip address> on the Mac.
I am out of ideas, would be good if someone experienced the same issue and knows more about this.
ThanksSame problem with a 2014 Macbook Air and a WD 4tb Mybook live duo. I also have a win 7 basic laptop.
Don't know if this ill help but it was suggested you need to mount the shares at startup. The problem most have found is that if you just add the share to login items it always opened a finder window. I also have a windows 7 machine and with my wd live book duo it is lightning fast the new Macbook is like a week week. This is as far as I have gotten still looking for help and ideas Apple no help.
Partially Solved
Ok my windows 7 machine still accesses all folders (no matter how many levels down the tree) and files extremely fast but with my partial solution below the MacBook with Yosemite is better but still a poor cousin
After reading a lot of similar questions dating back to 2008 I decided to copy some lines of a script to mount network folders, from that I was able to white cane myself through how scripts work until I came up with the following script
After writing this in Script Editor I saved as an application into the APPS folder. From there I dragged it into Users login items. As a script it seems to work perfectly. Does it do what we need?
Mostley.
I struck a problem copying from one network share to another with a response stopping me saying you don't have permission to do this. When I looked at get info I wasn't able to get any as I was logged in as a guest and wasn't logged in with privileges to my NAS Drive.
So I added the login/password to my router (workgroup) before the nas drive name and shared folder name. This seems to have worked as far as editing and copying files etc. but when I 'get info' on the mounted drives it still shows custom access and does not allow me to change user access.
Speed of access. Shares with a mixed of files about a one to three second delay, Photos and music sometimes still up to 20 seconds delay to see files and these delays continue as you click through the lower folders.
Debatable, now much faster than before and nearly tolerable, but till nowhere near the speed of the windows 7.
So I am missing something here. It seems obvious to access a nas drive with yosemite you need to use a script or have some startup configuration code run that suits your network.. This is far beyond my knowledge, but really it shouldn't be needed at all if apple had got it right to begin with.
Anyway over to you with knowledge what am I missing?
Why is it so damned slow still
The following script mounts the various shares at startup and has a small delay to allow the wifi to connect before telling finder to mount the network shares, These share mount then because I want to see they have mounted I put in 2 second delay before telling finder to not show connected servers on desktop.
Change names and password and number of shares to suit your setup then save as an app and add to user login items
good luck, hope you do better than me
Network Start Script Yosemite 10.01
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
delay 10
tell application "Finder"
mount volume "smb://Router;admin:xxxx@Network/name"
mount volume "smb://Router;admin:xxxx@Network/name"
mount volume "smb://Router;admin:xxxx@Network/name"
mount volume "smb://Router;admin:xxxx@Network/name"
mount volume "smb://Router;admin:xxxx@Network/name"
mount volume "smb://Router;admin:xxxx@Network/name"
mount volume "smb://Router;admin:xxxx@Network/name"
mount volume "smb://Router;admin:xxxx@Network/name"
delay 2
set desktop shows connected servers of Finder preferences to false
end tell -
After Effects CC really slow in response
Hallo and sorry for may bad english!
So,my nightmares with CC continues!
I have serious lag when i do almost everything in AE. Press CTRL+Z i have to wait,press CTRL+A...wait...press P...wait....press the spacebar for move the preview window...wait for the hand...so the problem i think is clear (by the way,camera tools are really really slow!)!
My system specs: GTX680 4GB (latest drivers),Intel DX58SO mobo,12GB of ram DDR3 triple channel (fast enough),I7 980x.
With the same setup in CS6 all works smooth. Fresh install of CC,i have only Encore CS6 on my machine. All is up to date. Win 7 Professional SP1.
Multiprocessing is turned off,GPU acceleration on (i use 3000MB texture memory). I have read of many people that have the same problem on the net. I'm opening new projects,not from CS6.so that is not the problem. No internet connection,no antivirus scanning.
What may cause this problems? I'm on the way to remove AE CC and go back to AECS6 to work smoothly.
Thank you and hope to find a solution really soon,
bests from Italy,
RobertoHere's what we know about the issue with slowness when clicking to open a menu or when using a keyboard shortcut. (We're still digging, though, so it may turn out that some of this is incomplete or incorrect.)
Because of a change for After Effects CC (12.0) that shows the activated user in the menus, After Effects is checking a file on disk each time that menus are accessed. Because of the way that we implement keyboard shortcuts, this also means that the file is checked each time a keyboard shortcut is used.
On computers where disk access is slow (e.g., because the disk is slow, the bus is slow, or something else is reading from the disk at the same time), this simple check of a file can add a noticeable amount of time---maybe half a second or even a couple of seconds in some cases.
We are in the process of fixing this. It is my hope (but not a promise) that we'll be able to have a good fix in place for the next update, which we're targeting for September.
In the meantime, here's how you should be able to mitigate the problem:
Make sure that your software is installed on the fastest disk that you have, preferably an SSD. If you don't have an SSD, then at least make sure that your software (applications and OS) are not stored on the same drive from which you're reading footage or to which you're writing output files. And certainly don't run applications with high disk access (like WinZip or anti-virus software that intervenes at every disk access, just for a couple of examples) while you are working with After Effects. (BTW, this is all good advice for high performance even without this bug.)
If you make these changes and notice an improvement, let us know. Actually, let us know either way so that we can collect more information.
So, how did this get past us? I think that it's because we tend to test on computers that are set up as I describe above, including tending to use SSDs and having our disk access spread across multiple disks. That said, we do apologize for letting this get out and inconvenience you. -
My Mac has gone really slow since upgrading to Mavericks. Any suggestions as to how to speed things up again?
First, back up all data immediately unless you already have a current backup. If you can't back up, stop here. Do not take any of the steps below.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail | awk '/:/{$4=""; print}' | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Reset the System Management Controller.
Run Software Update. If there's a firmware update, install it.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the View menu or the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.
Select the Memory tab. What value is shown in the bottom part of the window for Swap used?
Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
Universe results in BOE XI 3.1 really slow compared to BOE XI R2
Hello,
Our system is BOXI 3.1 fp 1.6 installed on a Windows Server 2003 Standard Edition SP2 (3,5 GB RAM). The database that we are using is Oracle 10g (production system).
We are geting really slow results in one universe in BOE XI R3.1 compared to the same universe in BOE XI R2 (We have migrated this universe from BOE R2)
In BOE R2, in order to get the results it takes between 10 seconds and 1-2 minutes, but the same query, in BOE R3.1 it varies from 1 minute to 15 minutes, and it's not always the same time.
The first time it takes less time compared to other requests in order to get the results, and the query gets all the cpu from the server.
I have tried to optimize the table, using indexes and so on, but we have the same results in BOE R3.1
We are quering a big table (about 300-350.000 registers) that is partitioned by date.
I have tried to analyze the query that produces BO, and if I run the query in a query tool (like toad), it takes about 5-10 seconds in order to get ALL the results
Any way to solve this? Thank you.Hi Seb,
This is not working. I tried the same in one of the Test ID (This is an Enterprise Account).
But i am getting the message "Account information not recognized: Access is denied" in the CMC login page.
I logged in via Administrator and verified the Test ID. The account is enabled.
Please any help.
Thank you.
regards,
Kiruba v.r. -
My MacBook Pro is running really slow - how can I fix it?
my MacBook Pro is running really slow - how can I fix it?
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with a visit to: OS X Maintenance - MacAttorney.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion/Mountain Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion/Mountain Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. SyncTwoFolders
6. Synk Pro
7. Synk Standard
8. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
My mac book pro is running really slow what should I do?
My mac book pro is running really slow what should I do?
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
My mac book just recently became really slow. I have been on sites that have a good amount of popups, so could that be the problem? also, how can i speed it back up? It takes forever to open any app, close any app, write something, for it to do literally anything. any one know what is wrong with it?
thanks in advance!!!First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
Otherwise, take the steps below when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
REALLY Slow Internet Loading--Is there a way to make it faster?
I bought a new Macbook 3 weeks ago at the Apple store. I am a long-time pc user who took the Apple plunge mostly because I am sick of getting viruses all the time. Unfortunately, I am pretty disappointed with the speed of the Internet and REALLY slow loading of websites--especially business websites (cnn.com, WAMU, Citibank, WSJ, etc.) It's not my wireless internet connection because I did a side-by-side test. I sat on my couch with my 4 year old Dell pc and the new Macbook and went to the same websites at exactly the same time. My old Dell was always faster loading each website and in some business-related or video-related sites, about 35-55 seconds faster. Is there anyway to make the apple load websites faster or is slow internet just the price I have to pay to be virus-free? Any help would be appreciated. Thanks,
Well here are some things for you.
the macbook has a 2.4 and 5 GHz wifi module. If you have a N wifi router, it may have the ability to process at the 5 GHz range. Un fortunately most receivers are operating in the 2.4 GHz range.
My recommendation is to lock your access point to either 2.4 if it is a draft N spec or G only if a B/G AP.
If you are using security to lock down your access point and are using WPA or WPA2, set the encryption to AES only.
If you have a draft N AP also set the channel width to 20/40
If you have draft N ad set it to 2.4 you will only get 130 Mb speeds on the Macbook. that is the limitation of not using 5 GHz
Check the forums of your AP manufacturer for known issues and make sure your firmware is up to date.
There is nothing inherent with Macs that make the internet slower. They use the same technology as everyone else. The issue is with how you have your AP set and how the adapter in the MB is setup.
I am going to go out on a limb and assume you do not understand the differences in the settings, frequencies, etc of wireless so it might do you good to learn a bit about it first so you better understand how to get the most out of your equipment. I hope what I have posted gets you started int he right direction -
Keychain pops up every 30 seconds for all different kinds of apps, and is really slowing my work down.. I am getting really annoyed i have to keep putting in my password. Please help
Have you run Keychain First Aid. Utilities> Keychain Access. From the menu bar click on Keychain Access> First aid
-
Hi
I have been with BT since beginning of August, previously with TalkTalk for about 4 years prior. I always had really good speed with TT, always near the max for my line (which can provide upto 20mbps).
Now with BT everything was fine for August/Sept, now we are in October my connection is really slow, feels like the dark ages with dial-up......
I am using a BT hub 3, nothing else has changed in my PC set-up. This is really frustrating, especically as playing on-line games like LOTRO is virually impossible due to lag etc....
I have tried searching this forum, and have checked my ADSL settings and BT speedchecker, results below.....
Any ideas guys?
Thanks....
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5507 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5507 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :19715 Kbps(DOWN-STREAM), 1189 Kbps(UP-STREAM)
IP Profile for your line is - 17393 Kbps
2. Upstream Test: -provides background information.
Upload Speed
827 Kbps
0 Kbps
1189 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 827 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1189 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:11:27
Downstream:
19.25 Mbps
Upstream:
1.162 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.5 dB / 5.8 dB
Line attenuation (Down/Up):
9.9 dB / 5.0 dB
Output power (Down/Up):
19.5 dBm / 12.3 dBm
FEC Events (Down/Up):
6397165 / 21
CRC Events (Down/Up):
4315 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
75055 / 0
Error Seconds (Local/Remote):
228 / 0
I'm a bit worried about the error seconds and various events, don't really understand them though....Sorry, not a techy....
Any ideas??
Edit: I wanted to add that I only live about 2 mins walk from the main BT exchange for my town.....Tested again at 7pm
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
11952 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 11952 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :18305 Kbps(DOWN-STREAM), 1160 Kbps(UP-STREAM)
IP Profile for your line is - 16150 Kbps
2. Upstream Test: -provides background information.
Upload Speed
903 Kbps
0 Kbps
1160 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 903 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1160 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
?Maybe just congestion? I'll check the hub settings later.
Please visit FAQ section if you are unable To understand the test results. -
No application open, running really slow
I have a macbook bought in 2007 with 10.4.11, 2 Ghz, 1 GB 667 Mhz DDR2 SDRAM. It just started being really slow with everything even scrolling down a page (when one could be opened) and when you click on any application, iphoto, itunes, word, mail etc they bounce for a while then nothing, and if you click on them again after that they bounce once and stop. I have checked in disk utility and verified and repaired the drive as well as permissions. I have started it up in single user mode and checked the file structure of the HDD by enetering "/sbin/fsck -f". I have started it with osx disk (holding down 'c') and checked disk utility that way and done first aid and repairs also. NOTHING!!!!!!!! Any help please.
Welcome to Apple Support Communities.
Since you've already verified the relative health of your hard disk, it sounds like you are running extremely short of hard disk space. If you have less than 10% to 15% of your hard disk space free, performance suffers.
You only have 1Gb system RAM, so if you are running more than one program at a time, it fills up available free RAM quickly. When you scroll down a web page, the system is trying to write RAM contents to hard disk. Disk access is significantly slower than RAM access, so your system runs more slowly.
'Stuck' programs (often printing apps) can also use lots of CPU cycles and slow system performance. But restarting the system should have 'cured' that.
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