BT removing discount but not pre warning me-can th...
hi last yr, i was receving free eve and wkend calls as some sort of special discount i had with BT. unbeknown to me, this discount of 3.30 stopped end october and then BT started charging me for it..i didnt realise til i saw the bill for november by which time i had already been charged and used these free minutes. I am sure BT didnt send me any email or letter oto say the discount was coming to an end. they did mention it on the november bill but as i said, i had already used and been charged for 10 days of november . my question is are BT allowed to do this? When i tried to get a rebate they said as i had alreayd usd the free service, i could not get a rebate. but they instead offered a new contract with free eve and wkend calls from now on.
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I would assume that when you were given the discount you would have been told that it was a for a certain period of time or until the end of your contract.
It would then be up to you to monitor that. I am pretty sure that BT would be under no obligation to inform you that a discount had come to an end but you would need to check the Terms and Conditions of the discount to be sure.
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