BT selling a service that they know they can't pro...

I had no replies to my previous message about our intermittent broadband - or lack of it.
At present we have had no broadband since Sunday (currently using Vodafone GPRS - our only alternative). Our connection is fine until the phone rings, then it disappears usually until the next day, but not this time. Our neighbours have similar problems, one has two lines, one just for broadband. We seem to have reached the end of the line with BT. They say that we are too far from the exchange and they can't/won't do anything to improve our service. When we signed up for broadband, no-one told us that we would have problems, yet as soon as we have problems, BT's only answer is that they will cancel the contract. Why did they sell us the service in the first place ??
Race to Infinity - what a joke All we want is our 240kbps
Any suggestions ?? Thanks for listening

I don't think it's classed as misselling from BT's perspective. They never know for definite whether a long line service will work or not.
In your case, I imagine they sold you the service with the best of intentions and unfrotunately it just hasn't worked. BT have admitted that there is nothing further they can do and are willing to cancel the service and cancel the contract. You will probably be entitled to a rental rebate since your problems will be logged with the faults helpdesk.
As far as changing the wiring to copper is concerned, I imagine that BT will just class this as not being commercially viable. They are running a business after all. I don't think that any business would spend thousands upon thousands of pounds just so satisfy a handful of customers for the sake of a few pounds a month profit. It sounds quite harsh, but BT are running a business after all.
i definitely sympathise with you though. My broadband was down for a couple of weeks not that long ago and I didn't know what to do with myself. It was amazing the realisation of just how much I use the internet on a daily basis. I just found myself watching DVDs constantly and ringing my friends to see who wanted to go out for a pint..
I hope you find a solution to your problems soon. I don't know if fibre will be rolled out in your area soon or not. Hopefully FTTC will fix things, but that could be ages away.

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