BT Softphone (Crash.exe) initialise error message

Hi,
On ether start up and (or) shutdown, i get a message saying that Crash.exe or Crash.dll has failed to initialise! This message appears intermittently on startup or shutdown.
Having looked this routine up, it appears to reside in the BT softphone directories etc.
i've tried reinstalling the softphone program, with no joy in fixing it. Also, i've tried disabling both the firewall and anti-virus programs with no joy there ether!
Has anyone any idea how to fix this?
Regards
challenger
Regards
Challenger

Hi Challenger,
Sorry you have had trouble with softphone.  It could just be a corrupted download. Have a look through our self help and troubleshooting here.
Let me know how you get on.
Thx
Craig
BTCare Community Mod
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