BT Sport No Longer Available via Aerial...

Question

I'm guessing this is old news but I never saw any announcements.
My parents have received a letter saying BT Sport is no longer available via the aerial and now has to come via Broadband. The letter says future BT Sport viewing needs to be either by an ethernet connection or via the powerline adaptors. My folks currently have their Vision box connected by the latter means - but BT Sport doesn't work. The message on the TV says a direct connection via Ethernet is needed (unlike the letter, the on-screen message doesn't mention power adaptors).
Reading a few posts here I get the impression that there's another factor - BT Infinity. If they aren't on Infinity will this mean they can't get BT Sport via the TV anyway, even if they were to run a gert long ethernet cable round the house?
Next question - were they on Infinity (I suspect they won't go this far and BT will lose a customer back to Sky) will they be able to use Powerline Adaptors? Their router / phone socket in is nowhere near the TV.
I assume all of this is going to apply to me, too, though I'm yet to receive a letter and, unlike my parents, can still see BT Sport on channel 58.
I also see there's now a charge for Net Protect Plus. It's starting to feel like a screw is turning...
Cheers
Derek

Answer 1

Derek_R wrote:
My folks contacted BT and were told they needed new Powerline Adaptors but also needed to be signed up for BT TV.
So, they signed up, despite being existing Broadband customers and despite having enjoyed BT Sport via the aerial for the last six months or more.
mmm... I'm not sure I would have been quite so quick to rush into signing up to any new contract.
In normal circumstances you do need to have your account registered for the BT TV service in order to receive the BT Sport channels on the BT TV box. New customers have to sign up to either TV Essential (£5) or TV Entertainment (£7.45).
However, some existing customers are on older TV packages. Some are even on an old package that was effectively TV PAYG and had fixed costs of £0 per month. I'm not sure if there were any limitations on who could add the free BT Sport via the TV aerial.
It would be strange to be able to receive the BT Sport channels via the TV aerial and viewing card without being on some sort of TV package and hence the BT TV service being registered for the account. Is it possible that was an old TV PAYG type deal?
I think you really need to identify exactly what the situation was before the new contract was started. It's possible the new contract was unnecessary, but I can't really give an answer to that. 
I would also go back and look over the original e-mail. Did it give any small print or links to terms and conditions saying that some customers would have to take out a new BT TV contract at additional cost? The change was being driven by BT and the customer wasn't asking for any change.