BT Sport sign up = FUSTRATING.

Me and my husband have been trying to add BT Sport to our Sky package now for THREE DAYS. Yesterday we were unable to make contact with ANYONE at BT regarding sport, the lines were 'busy' aka a rouse to make people sign up online, which we are not willing to do, we want to deal with a human being, as my husband doesn't want to trust online systems with his bank account information. Fair enough, it's his choice.
When we finally made contact with someone today they tried nothing but to force sell us Broadband and TV with BT, which we DO NOT WANT. We just want to add sport to our Sky package. Then after my husband rebuffed their hard sell tactics, the phone was put down on him. He was not impolite or rude, however the person on the other end was!. BT are sadly falling down the ranks, and failing their customers. We want BT SPORT, not broadband, not HD sport, not Phone Line not TV service, BT Sport.
I wouldn't dream of obtaining any of these services from BT due to how impossibly fustrating their phone system and customer services are and bad reports from close family memebers and friends.
Sadly the first phone company in the UK is not the best, not anymore.

Hi TheChez,
Thanks for posting. I can see Dean replied to your other post but if you're still having problems drop me an email with the details. You'll get the 'contact us' form in the about me section of my profile.
Cheers
David
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

BT Sport sign up is a joke!

I think whoever is responsible for the BT Sport sign up process must either be some sort of Cretin or is working for Sky with a mission to sabotage it. Links that go nowhere. Non - existent telephone numbers etc etc. It would be SO EASY to do it properly. In teresting that, at the time of writing, the support telephone line is "experiencing heavy traffic related to BT Sport." Morons.

Hi trek,
Thanks for the post, I'm sorry to read about the problems you have had signing up for the BT Sport channels. Have you managed to get this sorted yet? Let me know if you need any help.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

FF5 certificate problem

I am having problems logging on to Fox Sports sign in page, it the sign in page doesn't show. FF5 tells me that the site's certificate expired and is untrusted. I've tried giving that page an exemption, the log in page will not show up. I've tried deleted the certificates, that didn't work either. I am unable to view the page.
oh this gets better. I went to the fire fox addon page, it tells me that pages certificate expired and was untrusted. I can't get into that page either.

You may have stored an expired certificate in the Certificate Manager
*Tools > Options > Advanced : Encryption: Certificates - View Certificates
You can try to rename the file cert8.db to cert8.db.old in the Firefox Profile Folder to remove all intermediate certificates that Firefox has stored by visiting secure websites.<br />
If that helped to solve the problem then you can remove the renamed file cert8.db.old unless you have user certificates that you may want to export first and import them in the new file.<br />
Otherwise you can restore the certificates by renaming (copying) the file back to cert8.db<br />
Firefox will automatically store new intermediate certificates when you visit websites that send them.

BT Sport & Sky HD - trying to sign up

Hi
We are having differculty signing to get a BT Sports package up - we've already sent a email to BT care - but its asking for the same thing again and again - My sister is a sport fanatic.
We have a SKY HD box and BT Broadband and a BT phone. The BT phone is on my dads bill and the Broadband on mine - so we have 2 different accounts.
The problem is - I'll do a copy and paste from the email.
We've been trying to get BT Sports on the sky HD box, everything went okay until we started to order it. As it then said the phone number is not the same as the account number , they don't match up, but they've been the same for years. As if you've got an account with the BB it's free to get the Sport on sky. And now we are wondering if the telephone account has to be used as both account have different AC numbers laid on two separate bills. And if so will we get charged to use the sports channel via the phone AC number???? I've got the BB AC my dad phone AC.
THEN we got this message
Hi,
Thanks for your email, I tried calling you to speak about this, sorry I missed you.
I have checked your account and indeed you have Broadband with BT, however it appears you don't have a telephone line with BT. That's fine as you only need Broadband with us in order to get the BT Sport included.
If I do it one way it wants to charge, if I do it the other way it says the account provided does not match your telephone number.
But on my usage monitor it says our number is the same as we are trying to connect it with.
Its laughable when it states BT Sport is free to all BT broadband customers.
And yet its trying to charge us.
I've just noticed that there is another phone number on my online bill - which isn't ours - so has the BB hub got a different number - I give up!!!!!!!!!!

Just a quick thought, but have you actually tried calling the order line instead of going online? Online ordering works okay with normal account situations, but the arraingement you have sounds *far* from normal! If you give the order number a call, talk them through the situation, they may be able to help.

Anyone signed up to BT Sports Channel via the Sky ...

I remember see a few posts from people who said they'd noticed a decrease in their Infinity DL speed after signing up to BT Sport via the Sky platform. How \ why that should be the case, I dont know but one or two people reckoned it was because of the demand likely to be put on the network if people view the sports channels via the net instead.
Have many people experienced this slow down after signing up or was it just an isolated coincidence?
Im interested in signing up for BT Sport channels via my Sky box but, dont want to experience a slow down of my Infinity as a consequence.
Thoughts?

curiousfellow wrote:
Have many people experienced this slow down after signing up or was it just an isolated coincidence?
Im interested in signing up for BT Sport channels via my Sky box but, dont want to experience a slow down of my Infinity as a consequence.
Thoughts?
I don't think there can be any connection... the BT SPort service starts 1st august anyway and will be Satellite fed, unless you use on demand catchup... (if that's what you were thinking).
But my speeds have not degraded at all since signup, they are still climbing upwards as I am in my 10 day settling in period (installed 30th May)
Be a first rate version of yourself, not a second rate version of someone else

Does signing up for BT Sport change my existing In...

If I sign up for BT Sport, will it affect my current BT Infinity contract? The BT Infinity contract I have currently is due to expire in Jan '14.
I ask this as BT appear to have a habit of locking their customers into long contracts (e.g. 18 months) without them realising e.g. me,

"BT Sport - UK residential broadband customers only. BT broadband customers can watch BT Sport online at home with a minimum line speed of 400kbps. To watch BT Sport online elsewhere you need 3G/4G/wifi (charges may apply). To watch BT Sport at btsport.com you need Microsoft Silverlight. The BT Sport App works on iPhone (3GS and above), iPad (iOS 5.1.1 and above) & selected Android devices with OS 4.1. Max. 2 devices simultaneously. BT Sport is also available on BT TV for new and existing broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sport on BT TV requires compatible box from BT - fee £49-£299 may apply. BT TV customers without BT Infinity will need to order & pay for a viewing card by phone from 1 Aug; allow ten days for delivery. e-billing required. BT Sport is free for new and existing customers. BT Broadband for new customers from £10 a month (plus line rental £15.45 a month). Terms apply."
From "The Legal stuff" at the bottom of http://www.bt.com/sport/?s_cid=con_FURL_btsport_getsport
The 12 month contract bit is in the middle of that paragraph.

NBC Sports Live Extra sign in issue

Hello,
I have a login issue with the NBC Sports Live Extra app on my ipad.
I tried to watch Stanley Cup playoff games. After signing in with my Verizon login I got an error message saying that I could not get access to the content because subsription to the Golf channel was required. I don't have the Golf channel, my TV package is Prime HD but it does have the NBC Sports network which broadcast the NHL.
Has anyone else the same issue?
Thanks for your help,
David

I am continously having this same issue. Everything works fine on the website, so it isn't a credentailing issue.
PLease help!

Loss of Sky Sports 1 since signing up for Infinity

We changed over to Infinity as BT told w e would have to - otherwise we woukd lose access to our Sky Sports1 and ESPN channels. Since July 1st we have lost access to Sky Sports 1. We have spent in excess of 2 hrs now on the phone to BT trying to get this resolved. They tell us we should have it ? However no one seems able to sort out this issue. Why is it so hatd to get it resolved ? Is anyone else experiencing the same issues ? I feel like we have been conned by BT - they promise all these extras when you sign up for Infinity - however the reality has been different. I would be grateful if someone could suggest a way forward.

Sorry, I was in a rush this morning and didn't have time for a considered reply. As umpire indicates, this sounds like the wrong software on your BTTV box. I'm away from home at the moment, but from memory go to Help & Settings > Settings > System Information. The Middleware details should include 512 (or 256) followed by Multicast. If it doesn't say Multicast you won't get the broadband channels, including Sky Sports. (You won't get ESPN anyway until BT Sport is launched on 1 August.)
If that's the case I would go back to Sales and ask them to get it fixed. Call 0800 783 0056 and make out you want to order Infinity until you get to a human voice. Then explain you've recently upgraded to Infinity to retain your Sky Sports channel(s) on broadband but can't get them and have discovered that your software hasn't had the necessary update.
Be prepared to be told the only way to fix it is for them to re-order SS, a pain in the butt though probably best to go along with it. That's what happened to me, though in my case I already had the Multicast software and they went ahead and removed it! You couldn't make it up.
You can click the white star next to this message if you think it was helpful.

Can someone please advise. I can no longer print anything from my adobe ever since I signed up. Very fustrated!!!!!

so n

Hi Coconutloveaustralia,
May i know which application of Adobe you are using. And what exactly is happening when you are trying to print.
Also, let me know:
1. Name and version of operating system.
2. Acrobat or Reader version installed.
3. Have you tried to print with different application, is it the same issue.
Regards,
Ajlan Huda.

Problem signing up for sport on my new Infinity pa...

Been disconnected after 1 1/2 hours waiting for my call to be answered and now tried again to do it online but get the message:
It looks like you have BT services, please contact one of our advisors on 0800 731 0286 and they will be able to place your order
what does that mean, and any tips on speaking to someone within those BT walls
Cheers
Corskey

Hi Corskey,
Welcome to the forum. Have you had any luck with this? If you are still getting the same message then please drop me an email so I can take a look at your account and sort this out for you.
Can you please drop me an email and include your BT account details and the link to this thread? You will find our contact link under the 'About me' section on my profile, just click on my username.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Trying to sign in to sky sports app and there is a message saying Sky ID ~Device Limit Reached

Does anyone know how to rectify this problem

for that you have to go to settings - Mal contacts and calanders and you will see your account, Select your account that keep popin up for your password, select account under the accounts your will see DELETE ACCOUNT, Delete that account and Add it again. It will worked!!

Sky Sports 1 and 2 and BT in general - Absolutely ...

I would like to start by stating this will be a bit of an essay but I hope anyone who opens this thread up takes the time and consideration to read and takes it on-board, I am particurlarly aiming that at prospective BT customers who may be here to consider taking up a contract with BT, I strongly urge you to NOT DO THIS and to use my experience as the leading reason why.
We have been BT customers since we moved into our current property back in 2003, we have the current full package on offer, BT Infinity, with the Sky Sports and ESPN upgrades and the full On Demand and Broadband services. We have experienced numerous problems over the past three to four years with connectivity issues. The broadband drops in and out all the time, it's hard to put a level of consistency on this but on some days it can drop out 25-30 times, it can happen a lot at the weekend some weeks or weekdays on the others or both, the timing varies, it doesn't appear to be reflective of particurlar weather conditions, not that this should really matter anyway but we've been investigating all possible lines of enquiry as to why the problems keep happening, by my calculation we've had 18 engineers out to visit the property, I myself, and this does not include the other numerous phone calls made by fellow family members, have called and reported the problem to BT at least 50 times in this time period, I've taken days off work to wait for engineers, I've unplugged and reset my hub more times than I care to remember, we've had the hub itself replaced four times, the Vision box replaced twice, the lines re-routed through our house twice and more e-mails and letters than I reckon President Barack Obama sends in one year in office!
And so far, to date, and I am talking about in the last five days, the problem still exists! The only way to get the connection back is to turn the hub off and back on again, or use the reset button, which we all know disrupts the hub and often results in further faults down the line, I would love to not have to do this but given we're paying for 24/7 internet access I should not have to sit around waiting, in most cases, up to 3-4 hours for the signal to return to the hub by itself (I know, I've timed it, something else I've wated much of my own time doing). The lights don't flash or change colour on the hub either when this problem occurs (the hub should register lack of connection, with the lights going from blue to either flashing blue or, in most cases, red, just for the record they stay blue but we have used various devices in this house ranging from state-of-the-art, brand-new laptops to tablets to i-phones to desktops and the problem occurs the same for everyone so before I get one of the many excuses I've already had from BT that it's a potential "device problem" you can forget that one, been there, done that!).
I have urged, and urged, and urged the engineers, the people I speak to one the phone, the personal advisors our case has been passed on too, to look at potential problems outside our property i.e. the exchange. This has been rebuffed time and time again. "It's not the problem sir, the problem is here sir, the problem is not our fault sir" etc. etc. etc. Well, guess what....
We've just received a phone call informing us that, from June 10th in our area, due to issues with the exchange being able to hold the signal, Sky Sports 1 and Sky Sports 2 will no longer be avaliable on our BT package. As huge cricket fans, from a personal perspective, first off, this is infuriating. The person we spoke too also claimed Sky have "pulled the plug" on the package so, also, I'm a little confused as too which is the actual issue here resulting in the loss of Sky Sports? That you've known all along that there has been problem in my local area with the exchange and the signal it can hold, or that Sky have pulled the rights to their sports package? Or perhaps that you spent £757 million recently on a new TV rights package for Premiership football for two new BT Sports channels (those ones you see currently advertised, on, of all channels, Sky Sports 1 and 2!) and actually are just quite happy to cut customers out who have lined your pockets with substantial monthly fees for programming you knew full well didn't work when you first signed contracts with Sky to pick it up, and then distributed to customers? Are you seriously telling me after, by my calculation, three years, you didn't know Sky Sports 1 and 2 didn't work in my local area, yet carried on debiting bank accounts, advertising the channels, supplying them and then, now, with less than a month's notice, you've pulled the plug? That takes me right back to the title of my message - absolutely disgraceful.
I should make it clear at this point we have experienced problems with BT Vision too, albeit not lately, thank God, although that is not to say the problems wouldn't return. Signal dropping in and out, screen crackling and dropping out, black screens frequently on SS1, SS2 and ESPN etc. As for the On Demand service, that is obviously effected by the hub signal dropping in and out, the Vision box also does not appear to correlate with the hub when the signal returns and remains offline for a further amount of time, even when it is disconnected and then reconnected. It is constantly buffering too when the signal is low. Also, one other, far more minor point, you've been advertising 'red button coming soon' now for about three months!? I don't know what your definition of 'coming soon' is, but it's not the same as mine I can assure you, and I'm willing to bet quite a few others too!
Can you give me a good reason why I shouldn't report you too Trading Standards for misleading and false advertising? For 3 years you've been selling us a Sky Sports package you know full well won't work properly in our local area, I don't blame you for Sky's monpoly on sport, but perhaps you can explain to me why you've given two answers that completely contradict each other to the future dealings with Sky Sports in our local area? Why have you not addressed the issues with the exchange for our connectivity problems, despite the fact your now claiming it is what is probably attributed to causing our issues with the two sports channels? Also, I have worked in customer service jobs and I know people wind the heck out of you on some days, but a significant portion of your "customer advisors" are rude and ignorant. You ring the freephone number, your on hold for half-a-century, you get put through to the call-centre in Bombay and you are treated with contempt, I actually feel sorry for the people who work out there, they are clearly reading from a script and lack in clear English Language skills, which is not their fault, it's yours. As for anyone who takes dispute with that, go and ask them a question next time like "how is your day?" They won't answer, they can't, it's not on their call sheet. The few I have dealt with who have clear use of the language are, as I said, rude and ignorant, often accusing me, quite clearly, of lying and of having not reported the problem, for me then to find out a later date when I speak to the technical deparment and to BT Openreach (and yes, I know they are two seperate companies) that date is not transferred correctly between the two which is why whoever you speak too in the call-centre usually only has a last referral point for you from some years ago, it's also quite clearly a deflection manouvre to keep you away from actually getting your problem resolved, paying Openreach to dispatch engineers if required and so you don't clog up the minimal amount of contactable phone numbers for the average customer that are based in the UK.
Failure to receive a suitable and acceptable answer to my queries will result in me having no other option but to consider taking the matter further, I am also inclined now to make it my work between now and the date of June 10th to persuade everyone I know and they know to stay as far away from your company as possible and the "services" you claim to provide.
Also, as huge cricket, and for that matter, NFL fans, maybe you should consider that many sports-viewers in this country aren't just about football. Yes I know that's where the money lies but there is profit to be made from other sports ventures too, I don't think you realize just how many fans you are leaving out in the cold over this move, the whole reason we, and we are just one example, subscribed to the Sky Sports package was for the cricket, and for the NFL. Two sports that are entirely monopolized by Sky, yes I realize, as I state earlier, that's not your fault, but why don't you show a bit of interest in them then? Why don't you be slightly different, you have over £700 million to spend on Premiership football but little else? If you want to attract more customers and build larger profit margins, you have to be more diverse and explore new options and directions to do this.
I'm sure some will say, "why not get Sky?" Well unfortunately we can't due to our location but at least Sky were up-front and honest enough to tell us this when they first came to do a consultation, one, that by the way, we had as a secondary option to BT due to the attractions of the On Demand package, that then wasn't offered by Sky. How sad it's come too this and what an awful way to treat loyal customers who have upgraded to the packages you have offered in all innocence to obtain a better and more fruitful service? Customers who have never been late with payments either and used the likes of the Box office service for both movies and music (when the latter was chargable) as well, the money you have had off us, and that is what we've received in return and yet, perhaps, the poorest reflection on us, is we have stuck it for so long, but we are at the end of our tethers now and utterly furious at the decisions we've learned today that I am going to ensure we get to the bottom of this.
Thank you for taking the time to read, what I appreciate, is a lengthy message. I didn't want to have to write this but it was the only way of making our problems and feelings clear, and I wanted to include everything so as not too mislead anyone myself.

Sadly as this is customer to customer forum you are only talking to fellow customers.
Perhaps it would be better to contact the Mods who are the only BT employees here,
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7 hours, 3 complaints, no reply and no BT Sport

Unbelievable. I know you're all having similar issues, but just in case someone at BT is actually listening (as our complaints and phone calls are going unanswered), here's our experience. If a mod can arrange the Exceptions team to call ME I'd appreciate that.
COMPLAINT 1:
Dear BT
We have been BT customers for a long time, and switched to a triple play deal a couple of years ago, taking phone, broadband and TV from you. I assume this is what you want from all customers, and we were happy with the deal.
I was even more pleased when I learned that BT Sport was coming, and I signed up early so not to miss out on subscription options. However, now I am trying to add BT Sports, being a long term committed customer of BT has placed me at a SIGNIFICANT DISADVANTAGE.
As I write, I am currently on hold to your customer contact team. In total, over the past 2 days, I've been on the phone for 6 HOURS trying to get this resolved. Let me take you through some of the pain of that 6 (yes 6!) hours.
1. Having received no communication via email or through MyBT in advance to enable me to access BT Sport, I waited until the launch. Being a BT customer, having BT Broadband and BT Vision, I was aware that we do not live in an Infinity area but the communications seemed to indicate that I would just be able to start watching online as soon as BT Sports was available. So I logged in through MyBT (having made sure I had access to it a few weeks ago), but when I tried to add BT Sports / access BT Sports, I received an error message asking me to contact BT. So I did.
2. Having used the QueueBuster feature (which is brilliant - why can't all your departments have it?) I received a call back within 10 minutes, in which the advisor informed me that 7.9Mb was not fast enough to receive BT Sport. I asked about the non-BT Infinity option, to which I was advised I could not receive. I was doubtful, but thought this may be possible, and so asked for help to access the app. He said he couldn't help me with this, and so I was transfered.
3. Eventually I got through to the technical help team. It took half an hour for them to figure out I could not access the app as I had not SUBSCRIBED to BT Sport. I asked HOW I was meant to subscribe, as I had received no communication on how to do this and every link in your utterly confusing website ended up in the same message. They passed me to the BT Sales team to organise this.
4. After another long wait I eventually got through to another department. When I explained my situation (all I wanted to do was watch BT Sports on my laptop, and I am a BT Broadband customer) they said I needed to subscribe. I said I know this, that's why I've been put through to them. After another 20 minutes going around in circles I was advised to go through to BT Sport on 0800800801. I asked to be transfered, which they could not do, so I hung up and called BT Sport.
5. I spoke to 2/3 advisors at BT Sport, who were able to identify that the cause of the problem was that I was on an OLD triple-play package, and that they could not process the order. All tried to transfer me through to the Exceptions team. All calls failed - just cutting off after 20 minutes on the call.
6. I gave up after 3 hours of going round in circles and decided to try again in the morning. I called back at 8.30am this morning. Now, at 11.30, it has just been resolved.
7. I called at 8.30 and spoke to Richard, who tried to be helpful but couldn't get any further either, and so transfered me to Exceptions. He tried to hang on but understandably after 5 minutes he had to transfer direct. The call then inexplicably dropped.
8. I called back again, and was put straight into the queue for Exceptions. After 40 minutes, the call was finally answered and the helpful Jeanette took up the cause. She explained that our package was an unusual situation (WHY?) due to it being on the old system. She tried to unpick it and process the order, but after half an hour her system would not let her go any further. So, diligently she asked to call me back after she'd reset her system. This she did, and half an hour later again (at around 10.30) she was finally successful in putting our package back together. For this we needed a new Vision box, a new router and a new viewing card. Great, sorted I thought.
9. I checked online for the order, which showed up fine on the email confirmation. I then double checked by tracking online, and found all the equipment was due to be delivered to our old address! So, I had an email to the right address, all account details in the right address, all details confirmed on calls (at least 9 times) to the right address, and our old address in on the delivery details?
10. I phoned back after again FAILING to change the details online. This time the call took around 40 minutes, and I was transfered to 2 departments just to check and confirm that the wrong delivery address HAD been allocated, and to change this to the account address. Something that I was lucky to catch - and I only caught on double checking online due to the PAINFUL experience I've had with BT over the last 2 days.
Finally, I'm hoping all is resolved. The package I believe we now have includes:
1. Line rental paid upfront for 1 year
2. BT calls package (weekends and evenings) at £2 per month
3. BT Unlimited Broadband at £16 per month
4. BT Vision Essentials pack at £5 per month (including BT Sports)
5. A new router
6. A new BT Vision box
7. A viewing card
This has been a hard slog. And surely it should not be like this for a customer who has been with you for a long time and has taken all services from you for a long time.
In fact, I'm sure it would have been much easier for Sky customers to switch to BT or add BT to their existing Sky package than it was for this BT customer to get an additional BT package!
I hope you can understand my EXTREME frustration with this process, and the time it has cost me to do this. Indeed, it would have been quicker for me to switch everything to another provider I think.
So, I would certainly like to be recompensed for this SEVERE INCONVENIENCE. I am happy to pay the £23 per month agreed, but I would like all upfront fees (line rental / BT Hub / Vision Box / Viewing Card / Delivery fees) reimburded as a gesture of goodwill and recognition that it really should not have been that hard.
I look forward to your positive response to this matter.
COMPLAINT 2 (After the equipment was delivered to the wrong address)
Now I don't have complaint 2, but it was something along the lines of why did I bother when you ended up sending my package 300 miles away from where I now live after confirming everything with you. TWICE.
COMPLAINT 3: (after getting the equipment, minus a remote control, and finding out it's useless anyway)
Dear BT
I've written so often that I almost feel like an old friend. Or a jilted lover, given that all of my messages fall on deaf ears, my calls aren't returned and there's never anyone to answer my call.
You've really outdone yourself this time.
You'll recall on my last love letter that I complained about the delivery of our new equipment going to the wrong address after I had confirmed with you that it would go to the right address? And this after 6 hours of trying to unpick our LEGACY package so I could adorn you with more money and you could tie me in for another 12 months of loveless partnership?
Well we eventually got our equipment (delivered from 300 miles away - no thanks to you), and had the joy of installing our new YouView box, only to find no remote control. The irony of it was that a new box was ordered as I had requested a new control for our broken one on our old Vision Plus box. So, back on the phone I go to try to get a control sent to us PDQ, and guess what...
1. You don't need a viewing card for a YouView box (oh, yes you charged me £10 for a Viewing Card too)
2. I can't get BT Sport (which was the whole purpose of this utterly fruitless exercise) on a YouView box with copper wires?
So why oh why have you sent me a new YouView box AND CHARGED ME FOR IT when I can't use it to get what I want? AND WHERE'S THE REMOTE CONTROL!
So apparently the magical, mysterious Exceptions team have the power to put everything right and make it all work. Except they're the ones who messed up in the first time. And your oh so lovely customer assistant assured me they aren't as busy as they were a couple of weeks ago. Well I've been on the phone 50 minutes now and still got a ring tone, and I know the lines will cut off in 30 minutes as the department closes at 8pm.
So, to sum up:
1. You've charged me god knows how much and tied me in for 12 months
2. You've removed our ability to record live TV on our Vision + box, and deleted ALL of our precious recordings
3. Sent me a Viewing card that doesn't work (it's a 118 card and my box asks my to enter a 119 number) AND charged me for it
4. Sent me a new box for which I don't NEED a viewing card.
5. Sent me a new box WITHOUT a remote control
6. Sent me a new box with which I can't get BT Sport
7. You are charging me £5 a month for LESS TV functionality
8. I have wasted 7 hours jumping through your hoops
9. I have sent you 2 previous letters of complaint - this is my third. ALL so far are unanswered.
10. Delivered the wrong order to the wrong address AND CHARGED ME FOR IT. AND I got the redelivery done myself as it was quicker than getting through to you!
Unbelievable. Shameful. Embarrassing.
It's actually worth spending £100 a month with Sky just so I don't have to deal with you.
In fact, I think I might just do that unless I get a pretty speedy response and an incredible gesture of love from you soon.
Much love

Hi aaronjaffery,
Welcome and thanks for posting. This certainly doesn't sound good at all. I'll be happy to look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
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BT Sport No Longer Available via Aerial...

I'm guessing this is old news but I never saw any announcements.
My parents have received a letter saying BT Sport is no longer available via the aerial and now has to come via Broadband. The letter says future BT Sport viewing needs to be either by an ethernet connection or via the powerline adaptors. My folks currently have their Vision box connected by the latter means - but BT Sport doesn't work. The message on the TV says a direct connection via Ethernet is needed (unlike the letter, the on-screen message doesn't mention power adaptors).
Reading a few posts here I get the impression that there's another factor - BT Infinity. If they aren't on Infinity will this mean they can't get BT Sport via the TV anyway, even if they were to run a gert long ethernet cable round the house?
Next question - were they on Infinity (I suspect they won't go this far and BT will lose a customer back to Sky) will they be able to use Powerline Adaptors? Their router / phone socket in is nowhere near the TV.
I assume all of this is going to apply to me, too, though I'm yet to receive a letter and, unlike my parents, can still see BT Sport on channel 58.
I also see there's now a charge for Net Protect Plus. It's starting to feel like a screw is turning...
Cheers
Derek

Derek_R wrote:
My folks contacted BT and were told they needed new Powerline Adaptors but also needed to be signed up for BT TV.
So, they signed up, despite being existing Broadband customers and despite having enjoyed BT Sport via the aerial for the last six months or more.
mmm... I'm not sure I would have been quite so quick to rush into signing up to any new contract.
In normal circumstances you do need to have your account registered for the BT TV service in order to receive the BT Sport channels on the BT TV box. New customers have to sign up to either TV Essential (£5) or TV Entertainment (£7.45).
However, some existing customers are on older TV packages. Some are even on an old package that was effectively TV PAYG and had fixed costs of £0 per month. I'm not sure if there were any limitations on who could add the free BT Sport via the TV aerial.
It would be strange to be able to receive the BT Sport channels via the TV aerial and viewing card without being on some sort of TV package and hence the BT TV service being registered for the account. Is it possible that was an old TV PAYG type deal?
I think you really need to identify exactly what the situation was before the new contract was started. It's possible the new contract was unnecessary, but I can't really give an answer to that.
I would also go back and look over the original e-mail. Did it give any small print or links to terms and conditions saying that some customers would have to take out a new BT TV contract at additional cost? The change was being driven by BT and the customer wasn't asking for any change.

Casting bt sport to tv via chromecast is refusing ...

Right. Here I am trying to watch moto gp via ipad chromecast to tv and I keep getting a message saying 'session- failed to connect'.
It was working fine when I watched live gp from Argentina last week, and I haven't changed anything.
As Netflix is coming through ok, I don't think it can be the connection.
We are absolutely fed up with the bt sport operation.
Oh the joy it used to be to switch on BBC and get the whole thing without any problem.
We're not much impressed by the presentation either, as it happens- but can put up with a lot if we can just watch the blooming race.
Bt sport doesn't work on the tv channel despite very strong signal.
Bt sport refuses to work via hdmi cable from PC to tv
Bt sport as of yesterday and today, refuses to work between ipad / chromecast/ tv
I must say it's been an unsatisfactory experience from start to finish.
We don't watch football, boxing or any of the other myriad of offerings
We only signed up for bt sport because Moto gp can only be viewed live through bt these days
Don't know whether to blame Dorna for greed, bt for inefficiency, or both organisations for everything.
It was compulsory to extend my broadband connection for a one year minimum to get bt sport, so I'm wondering where I stand if I decide to end the contract as they are not fulfilling there part of the contract

Hi. Thanks for responding.
Ipad to chromecast was working fine again last night. But today all ready for moto and back to no go.
i've just finished watching German touring cars via chromecast and again without a problem.
I can't understand why it only seems to give up when Moto is on.
It comes up on the ipad and the pc without any problem so I can see it, just not getting it on to the TV
I have broadband, but not infinity- do you think it just ain't fast enough for the surge of bike fans? ( I get a maximum of 16mbps)
By the way sorry I forgot to notice the error messages today so I can't tell you. So busy pulling my hair out and trying not to hit somebody!
I'm not all that tech savvy

BT Sport sign up = FUSTRATING.

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