BT sport unwatchable - iplayer slower than a snail

Question

We have a Humax box, with Youview, the box its self isn't that old - fitted less than 6 months ago.  We are on BT infinity with decent broadband speed, however, since BT came round and put in the new box, BT sport is unwatchable.
Basically - we can get it, but every minute or so, either the sound goes, or the picture becomes  badly pixilated.  This doesn't stop - it may be ok for the first minute whilst the chips get themselves sorted, but this just goes on and on.
Also - since the new box went in, iplayer is so slow to load up, we often give up after 10 minutes of watching the circle not going round.
Yes we have turned it on and off again - no I will not speak to their overseas call centre - they are just usless - not their fault, but they can only read from a script, and the scripts are **bleep** - just like BT customer services - yes I have had to ring them in the in the past - and eventually I give up and email the Chief Exec directly - then you get swift replies.
I think the box is sub standard - with rubbish components to save money.
Am trying this way - to see if BT can respond and deal with something, before I send an email to the top.

Answer 1

Hi simoncrawley,
If you need any help with your BT TV service please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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