BT Sports & Tv Extra. NOT UNLOCKING. Infinity 1 pa...

Hello
We are lifetime BT phone (domestic and business ) customers, but are new to BT Infinity 1/TV Extra (inc BT Sports 1&2, ESPN etc).
The fibre and HH5 has been installed Tuesday and is working excellently, getting top speed consistently.
youView box was installed Wednesday and 30hrs later still no BT Sports(which was the deal breaker for us)
I have tried to activate via our MyBT, and it just says "Sorry there is a problem with your order". Furthermore our account says we don't have TV or Broadband. yet when I type the VOL no in, it comes up with all the details saying the order is fulfilled (and it gives two VOL no.s) whichever I select it correctly lists the items and says fulfilled and activated.
CAN SOMEONE - hopefully a Moderator- assist in unlocking/activating BT sports & TV extra channels please.
The order was made online (via a Money Saving Expert cash back/Sainsburys voucher offer).

the saga continues - its alll abit too long winded to detai on here, but seentially BT have repeatedly canclled, reissued and generally messed up our order... we rang last week and finally thru begging were able to get the BT Sport app working so we coudl watch the NUFC match... but we still dont have BT Sport or TV Extra on the TV
Customere Care continually state "the order is showing as Not Completed in the Background" - we get statements such as "Data Integrity Team will call you back and resolve it" - no one ever calls back apart from one Customer Care person who has now managed to cancel our TV EXtra order and reissue us a TV Essentials package for twice the price we agreed and had an order for
- the whole thing is ridiculous... I'm not at the point of just emailing just abnout everyone in BT referencing the 1982 Supply of Goos and Services Act... namely we have paid for activation and not received it...
the Infinity 1 BBand service so far has been generally excellent 
so if anyone one here has access to the 'Data Integrity' Team - I'd willlingly accept help...

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