BT support tell me one thing & BT sales the opposi...

Hi
I have had vision since Sept 09 with a espn card which has always and still works ok
I ordered sky sport 1 & 2 and the channels are 41 & 42 with 71% strength & 100% quality.
But the box asks for a viewing card for theses channels but not for 34 espn.
I have twice called support who tell me i have not ordered sky sports.
The first time was to a uk centre & when i gave the order ref vol011-??????????? & was told the order was there but not where it should be along with my other packages &  they put me on hold while speaking to sales.
Then i was told to reset the box & it should work straight the way which it did not so then i was told to call back in a hour if it did not work.
That was yesterday afternoon & still the same now.
So i call again & this time i got a indian call centre who told me i have not ordered sky sports so was put through to sales who say i have it ordered so please call our support number.
I am getting nowhere fast what should i do.
Duncan
Solved!
Go to Solution.

Hi delliott
Sorry you have had a bit of trouble with your order.  I'll be happy to clear things up here for you.
Could you drop me an email please with your BT account and telephone number along with a link back to this thread to [email protected]
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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