BT Synergy 5500 touch tone doesn't worK

I've just bought a pair of these and the touch tone doesn't work on either.
The last pair of cheap non-BT phones  I had did have working touch tone so I'm thinking it must be phoen related but surely these 5500's must have working touch tone out of the box? Please help. Thanks.

Hi tallbaul, the 5500 should be set up as touch tone from the box, but it is simple to change if for some reason it isn't, just press and hold the * key to switch between tone and pulse (if you still got the user manual its covered on page 10).
If this doesn't work it might mean the phone is faulty and a replacement is required.

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