BT TAP3 test not working

Hi,
So I currently have a fault tracked with BT that requires me to do a TAP3 test, but I'm having an issue performing it. I go through the regular speedtest.btwholesale.com test and when I click further diagnostics it asks me to change my username to speedtest@speedtest_domain which is simple enough.
When ever I change the homehub username to speedtest@speedtest_domain and reconnect it connects fine but I lose all connectivity, including to the speedtesting website and thus the TAP3 test. Trying to connect to speedtest.btwholesale.com site via IP doesn't work either.
Has anyone experienced this before and knows a solution?

just tell them it will not run many posts here have said the same
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