BT Telephone line failure and cut off broadband mo...

I am writing to complaint about BT service!.
The beginning of July: I phoned BT because...., whenever I received phone calls from outside or overseas, or I phoned to my house from my mobile phon, I heard very bad noise. Morover, when someone phoned landline our internet line was cut off.
BT operator answered that i would be fixed within 2, 3 days.
26th July (Friday): I phoned BT again because the condition was the same. BT operator said the same answer the before. He said that ' Next Tue and Wed, our engineer would sor it out.'
We went summer holliday from 27th July to 18th Aug.
23rd Aug (Friday): I had to phone BT again because the condition was the same... not fixed.. BT operator said that "27th and 28th Aug, our engineer would ficed for you."
5th Sep (Thurs) at 2:50PM: BT enginner came to my house and he cut off the broadband line without my permission.
After that, I phone BT almost every day (6th to 11th Sep) what is going on??? However, BT operators didn't explain it to me any ditails.... THe said just excuse....
12th Sep (Thurs): I phoned BT and BT operator said that one of their managers would phone me tomorrow(13th Sep Fri.).
HOWEVER, NOBODY PHONED ME !!!
13th Sep (Fri): I had to phone BT at 5:00PM. I was very very upset at that time, because we couldn't use any internet.
BT operator said that BT would phone me around 3:00PM tomorrow.
14th Sep (Sat): Finally, BT phone me at 2:50PM and BT operator (Female) said that BT obtain permission for digging from Council. Therfore, it would be fixed soon.
I was waiting any progress information from BT until 18th Sep (Wed).
18th Sep (Wed): I phoned BT at 1:00PM and BT operator(Prithika) said that BT engineer would come to my house at 6:30PM for fixing lines for me.  HOWEVER, HE DIDN'T TURN UP. (BT let me down again.)
at 6:40PM: I had to phone BT. BT operator(Basba) expained it to me (excuse again!) then,
at 7:00PM:   He put me through "Broadband Team' to temporary close the internet line to activate, but in vain.
at 7:15PM:    He put me through "Technical Department". BT operator (Ranjeet) expained that there were 2 failures in my case.
at 7:45PM:     He put me through "Telephone Line Department. BT operator (Vanshi) said I had to wait until BT is received the permission from council.. (I heard that BT have already obtain permission from Council!. BT told a lie to me.)
19th Sep (Thurs):  BT(Sourajit) phoned me at 10:55AM. He said that someone would contact me around 1:30PM.
at 1:00PM: BT (Jay) phoned me that BT hasn't obtained permission from council yet.
26th Sep (Thurs): BT (Shrlini) phoned me around 5:00PM that the condition was the same as before. BT hasn't obtaind permission for digging yet...
3rd Oct: BT(Sumshard) phoned me at 11:00AM that BT got permssion for digging (I can not trust what BT said any more)
and 15:35PM BT(Amir who care team) phoned me that someone would contact me next Monday....
4th Oct: BT(David) phoned me and he said that contractors didn't give BT any schedule. They said that it would be more than 5 weeks....
We have used a Japanese broadband (NOT BT Broadband). We used BT line with the Japanese broadband. Therefore, BT doesn't care my problem. We can not use internet more than 1 month... We had to use a pocket FiWi which I had to top up £25 for 7GB X 7 times so far..... (my children needs to connect internet for homework, download etc...)
I asked BT to use BT Wifi but I havn't used BT broadband. That is why they didn't support customer's care.
I am very very upset... I had to keep paying the pocket wifi until BT fix the line..
BT doesn't care the costomer's condition at all. Only care the customers who using BT products.
I am very much upset this service... However, I have to use BT line after fixing it.... very sad......
Millie Abingdon Oxfordshire OX14 5PT

Hi mtpoweraoki1302,
I'm really sorry about the fault with your line, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and I'll be happy to look into this for you. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • HT1689 I purchased two songs and each one, half of it is silent and cuts off. I want my money back or I'd like to re-download for free

    I purchased two songs and each one, half of it is silent and cuts off. I want my money back or I'd like to re-download for free

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • Airplay from 4s no video and cuts off internet connection

    Airplay mirroring from 4s used to work now whenever I try it only streams audio and no video and cuts off my internet connection. Apple tv is connected with CAT6 ethernet to a dual band router. I optomized my router according to apple standards and still having issues

    Having similar issue after updating firmware and utility.  Utility now is not finding ap or ape yet they seem to be functioning.  Very odd.

  • Significance of Pay Date,Direct Deposit,Pay Advice and Cut-Off

    Hello,
    Can somebody please tell me how the number of days mentioned against Pay Date,Direct Deposit,Pay Advice and Cut-Off play a role in the payroll processing?
    Eg:Direct Deposit of -3 from the end of the month that ie. 28th Jan if it is month of Jan.
    Regards,
    Gayatri

    In the Date Offset region, you can change the zero default to a negative or positive number of days before or after the period end date. For example, for a semi-monthly payroll, the Cut Off date can be 3 days before the period end date (-3), while the Scheduled Run and Check dates can be 5 and 7 days after this date, respectively.
    The Check Date, sometimes called Pay Date, is the date of constructive receipt of pay, on which paychecks become negotiable.
    The Scheduled Run Date is the date scheduled for the Regular run of this payroll each period.
    The Cut Off date, included for your reference, is the final date for entering or changing payroll information before a run.
    These offsets are the defaults for the calendar. You can manually make date changes in the calendar, for example when an offset date falls on a weekend or holiday, by choosing the Period Dates button.
    Hope this will help!

  • What can't we resize our pictures to fit as our wallpapers on the ios 7 system? nice photos are being zoomed in and cut off and theres no way to fix it, this need to be changes asap! back to the way it was on ios 6

    what can't we resize our pictures to fit as our wallpapers on the ios 7 system? nice photos are being zoomed in and cut off and theres no way to fix it, this need to be changes asap! back to the way it was on ios 6.... FIX FIX FIX!!!!!!!!

    Hello keraalovee,
    Setting Reduce Motion in your Accessibility settings (Settings -> Accessibility -> Reduce Motion) can help alleviate this behavior.
    iOS 7: How to reduce screen motion
    http://support.apple.com/kb/HT5595
    Cheers,
    Allen

  • IPad VGA projected image offset and cut off

    I bought an iPad VGA cable last night and hooked it up to my Optoma PT-100 projector (cheap kiddie projector, 854x480 resolution).
    I tried slideshow and the pictures were horizontally stretched.  Bummer.
    Then I tried netflix and I noticed a far more serious problem - the screen is offset to the right and the right quarter of the screen is cut off. The left quarter is totally black.
    There's no settings anywhere for this thing so I wasn't really sure what to do / how to fix?
    I have not tried hooking it up to a different monitor yet.

    So half of it was just the projector not doing a very good job of resetting itself. That was the shift and the right quarter being cut off. All I needed to do there was power it off and on again and it resets the image.
    The other part is really frustrating. This is where your answer did help. For some odd reason, the VGA cable is giving a 4:3 image to my projector which I don't get at all. But changing that setting in the projector did help.  This is especially weird because when I tested it on my tv it put out a 16:9 image.
    I think if I play with the Netflix screen modes setting I might be able to get a full 16:9 image. What's frustrating about apple's "it just works" philosophy is when it doesn't and there's no way to try and workaround the issue.

  • When printing a simple single photo, my picture looks fine until I press the print button, then the view of what it is going to print looks like it has zoomed in and cuts off part of my original picture.  This does this with every picture I try to print.

    When I press print, it looks like it crops or zooms my original pictures and cuts it off, on the print view. Therefore it only prints a zoomed in partial picture?  Anyone else have this problem?

    This usually occurs because you're printing a photo in an Aspect Ratio different from the actual shot. The Aspect Ratio is the shape of the photo, expressed as the length x breadth.
    So, if you have - for instance - a 4:3 shot and try print that at  4:6 you will have issues.

  • My iphone 4 keeps restarting and cutting off

    my iphone keeps cutting off and restarting , i had problems with it not holding charge and got it fixed and was fine for about 2 weeks and now wont stop cutting off and restarting !

    Who fixed it? If this was not an Apple repair/replacment, then that could answer the question. You can always try and do a restore via iTunes.

  • HD import to iMovie okay, but movie is grainy and cut-off on QuickTime

    I have Canon HD video camera set to FXP mode.
    Imported video looks OK in iMovie, but when I export to QuickTime (I selected BEST quality), movie looks grainy and the image is cropped in the vertical axis (heads cut-off).
    By contrast, when I use the Pixela software that came with the camera and import to my PC (boo!), and then export to .mpeg, movie quality is FINE and very sharp.
    Am I setting up QuickTime export wrong?
    Any suggestions much appreciated.
    Thanks.

    Here are the properties of a clip
    File Path: D:\VIDEO_TS\VTS_01_1.VOB
    Type: MPEG Movie
    File Size: 228.0 MB
    Image Size: 540 x 480
    Frame Rate: 23.976
    Source Audio Format: 48000 Hz - compressed - Stereo
    Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
    Total Duration: 00:07:29:06
    Pixel Aspect Ratio: 1.5802

  • Sync failures / songs cut off?!

    Bought it used (I KNOW...) sometimes sync fails saying something about 'required file missing, Restore your Ipod, try again'. Does this about every 3-4 syncs.
    Playing music in shuffle mode, cut off middle of song, starts the next on. Does this maybe every 20-25 songs. Also shufle seems to have a favorite band. it is shuffling, burt it will play 5-6 in a row from the same artist, then something else, back to original artist, even though they only acount for about 10% of the music. weird huh?
    Hard drive seems to make a fair amount of noise when it is looking for the next some and when it cuts one off.
    Tried the 3 Rs.
    forced to disk mode, synced OK, but still having play / shuffle issues.
    Are there any diagnostics to run that will shed some light?
    - Tim-A

    oh forgot to mention- for me the songs are cut off both on my Ipod as well as on my computer, which makes it a really annoying glitch. For my friend it happens only on his ipod.

  • How can I live trace a hand sketch line work and cut from background to apply to new coloured backgr

    I placed a hand drawn scanned photo of artwork to illustrator cs4 in an attempt to trace the lines and remove from paper and add the line drawing to a brochure artwork. this to give illusion of an old artist's manuscript with drawings. first attempt with the psd file in trying to apply trace as a "hand drawn " method crashed illustrator. I tried again and used ink drawing which came out blotchy. Tried simple trace and got a warning that the file was too large. I'm thinking that the drawing itself is very soft and the paper around it is grainy and dim. I had tried to brighten   and lighten in the scan mode.I did get it as far as a trace at one point and used outline stroke but then couln't fill in the lines or cut it out. I have taken it to photoshop and drew a pen selection around the soft lines and used a transparent background on it, hoping to stroke it in illustrator and drag it off over to the brochure template .But didn't try it yet. I also just made the resolution 250 and the size document to 6 x 9 in approx. But now am fearful of another experiemental attempt. Am I on the right track or is there another method to bringing in a line drawing that is not defined well and getting it to trace and remove from it's background to apply onto the illustrator document being worked on. I have done placing and tracing before but not a line work. Any suggestions that won't crash my program would be welcome. As an artist I will want to do this again and again so want to know the proper method or what I am missing. I've been using illustrator for 7 months now.

    Maybe Li[ve trace] is not t]he way[ to go
    I have some suggestion one leave it as is and use a blending mode of multiply to give it a color background like this
    leave it as is make it a grayscale tiff import int Illustrator and color it it in Illustrator like this
    Or trace over it with the brush tool aand then give it a color ground.
    Or do the original over and do a cleaner job with no tone or a minimum of tone. Then Live trace.

  • Using phone cuts off broadband.

    When I use my landline my Broadband (via HH5) goes off, is it a phone fault or a BB fault? Have used BT helpline and I do not want to go through that again! Thanks.
    Solved!
    Go to Solution.

    Today, Wednesday, have had an engineer's visit and she found a phone fault at the pole-a corroded clip of some sort-this has fixed the phone fault but my Infinity via HH5 (no need for filters) is still rubbish, 6mb down and 3mb up to Home and only 13mb from Exchange to the cabinet, this needs another engineer's visit to the cabinet to do some more work hopefully tomorrow. So the answer to the original question of is it a phone or BB fault? A bit of both. Thanks to those that answered.

  • Loses the restore function every time it stops and cuts off...

    My computer just shuts off by itself at least once each night... when I bring it back up it stopped showing the "restore previous tabs" button... I have to go through my 7 day history and open it all up that way... very aggravating...

    Does Firefox crash?
    *http://kb.mozillazine.org/Firefox_crashes
    *https://support.mozilla.org/kb/Firefox+crashes
    Do you have cleanup of other program scheduled to run during the night that could be causing this issue?
    Does it help for the lost if you use this startup setting?
    *Tools > Options > General > Startup: "When Firefox Starts": *"Show my windows and tabs from last time"
    *http://kb.mozillazine.org/Session_Restore
    *https://support.mozilla.org/kb/restore-previous-session

  • My screen zooms in and cuts off access to other icons/apps and does not respond well to touch commands, My screen zooms in and cuts off access to other icons/apps and does not respond well to touch commands

    It started out as an occasional problem but not seems to happen multiple times a week. The screen will zoom in and not respond normally to touch and swipe actions.  I cannot seem to get it back to normal unless I turn my phone off which can prove to be very difficult when the touch functions and swipe functions are compromised. Any ideas?

    You have activated the Zoom function in Accessibility. Triple click the home button and you can use 3 fingers to scroll the screen. Go into Settings>General>Accessibility>Triple click Home button, off.
    Double tapping with 3 fingers should turn it on or off. Three fingers to scroll around screen. Double tap 3 fingers and drag to change zoom.

  • Is there a way to block Firefox from closing while files are downloading? I don't want to accidentally quit the program and cut off current downloads.

    Basically, I was downloading a game from Game Agent and I accidentally quit Firefox. This stopped the download and I was not allowed to resume it, forcing me to spend $30 to buy the same game AGAIN to get a new download file. Is there a way to add a warning box to Firefox that says something like: "Are you sure you want to quit Firefox? Files are downloading" when I try to quit?

    Untested, but according to http://www.phil.im/2011/04/27/how-to-enable-firefox-download-warning-on-quit/ set browser.download.manager.quitBehavior to 2 in about:config

Maybe you are looking for