BT Total Broadband CD

Hi all,
I have just received my BT Broadband and managed to install the wireless and are now connected to the Internet.
My problem is: I can't play the CD that came with the package, I get this message,
(Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
My computer is a HP Pavilion dv6 Notebook PC
Thank you in advance for your help.
Hugo.

I can't get the CD to load at all. I called the help desk and they are sending me another CD but I don't hold out much hope for that either. I can get online ok so what's the CD for?? Should I worry about it? What am I missing?
It stops and goes round and round forever after I enter my phone no.???
I keep giving up.
Anyone else experience this problem?
Thanks for listening...hmmm a coaster huh...

Similar Messages

Real Mess with Total Broadband Package installatio...

I ordered BT Total Broadband and Vision package in July 2012, including Home Install for the BT Vision, which I paid for.
The telephone engineer and Vision engineer appointments were arranged to take place on the same day - 20/8/12.
However, BT inexplicably cancelled this date via email, and re-scheduled the installations for 24/8.
Then BT cancelled the telephone engineer's appointment, saying it would not now be necessary as our line had been tested and was working (we were previously with Virgin.)
On 20/8/12 a Vision TV engineer suddenly turned up out of the blue, but obviously could not install the TV service, as our phone & broadband service were not due to go live until 24/8.
BT had apparently not conveyed this change of date to the Vision engineer. I told him of our revised date of 24/8, he said he would 'keep an eye on things' and I therefore assumed he would be returning on the date arranged by BT.
It is now 24/8.
I have installed the broadband myself, which is working fine, as is the wireless connection.
But that's the only thing that has gone smoothly. I cannot receive any incoming calls at all (I can only make outgoing calls) and two of my three phone sockets have been completely dead since BT took over.
I managed to book a telephone engineer for tomorrow (25/8) to look at the lines; I obviously did need that telephone engineer's appointment after all, then.
And no Vision engineer has turned up to install the TV service as arranged, and as I paid for.
I rang the call centre in India who told me there was no record of a Vision Home Install appointment and that i would need to do this myself! I replied that I had booked one, it had been confirmed and I had even paid for it.
They then put me through to a person who I can only describe as a cocky 'gentleman' apparently in the UK with quite an attitude (I asked for his name and he gave a first name which I won't mention here) who apparently books engineers.
He told me that as my timeslot had now been missed and they had no way of knowing which the engineer had been assigned (and the engineer had not contacted me to let me know there was a problem) he could not give the engineer a b*****king and said in not so many words that it was basically my tough luck the engineer hadn't showed and I now would have to wait another week until 31/8/12 for the next available appointment to have my Vision service installed.
I have worked in CS and had I ever used such language to a customer (even in a non-confrontational way) I would have been fired on the spot.
This 'gentleman' refused give out the phone no. of engineers so that I could contact them direct.
I pointed out that I had taken a day off work for this installation and would now be forced to take another day off, so after this, how could I be confident that an engineer would actually turn up in a week's time? I then asked for email confirmation of the new appointment so that at least I would have somethnig to refer back to, but was told he could not send an email (somewhat strange for a world-class communication company?) but could send a text confirmation via mobile phone.
I have received this but still have no way of knowing if I'll be taking another day off work for nothing if the Vision engineer does not turn up - and I will still not have the TV service that I am paying for; nor indeed any TV service at all.
I asked for the content of our conversation to be put in writing - either via email or letter - but this was also refused.
I then asked for his superior's name to escalate a complaint and he gave me a (first) name which actually could have been either real or fictitious - I have no idea. I asked to be put through to him but was informed that it would take 48-72 hours to 'raise a form' to be able to do that!
This is totally unnacceptable; BT has made it my problem that they have failed to keep any record of who this invisible Vision engineer was and I do not see why I should be the one bearing the brunt of this inefficiency. It is not of my making, neither is it my fault that the installation work is outsourced and as I cannot arrange appointments myself directly, I have no control over the situation and have no choice but to rely on BT to do it correctly on my behalf. I really hope that this is not indicative of things to come, and the kind of service that I left Virgin for. If it is, I will be leaving BT as soon as my contract is up.
PLEASE, is there anything at all that the mods can do (or anyone in the UK that they can refer me to) to sort out this mess, gee things along so I don't have to wait another week when maybe even then no one will turn up to install my Vision service, and tell me how I can make someone actually take ownership of this fiasco? And any other relevant advice?
Most grateful for any help.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Is it BT Yahoo / Total Broadband / Option 3 / or d...

Hopefully someone here can help.
We signed up with BT Openworld back in 2003 which subsequently morphed into BT Yahoo. Since then the service has continued without much issue. (Just a loss of service because BT randomly disconnected us which then took weeks to resolve; plus paying £28+ a month for a 2Mb line - but other than that, not much issue).
Other than these few problems that is:
a) we have never seen a bill for this service. Trying to click view bills via the BT Yahoo page doesn't work.
b) in the BT Yahoo account page it says we are on BT Total Broadband Option 3. However, when you go to My BT on BT.com and look at our account (the account has the phone bill showing) we can't see any Broadband listed. In fact, they suggest signing up.....
c) trying to apply for an Accelerator (old iplate), when typing in our phone number and postcode, it confidently states that we don't have BT Broadband. Ironically, I'm using BT broadband to access the page...
d) back in October last year I received an email on the BTinternet.com email address telling me the great news that my BT Yahoo account was being moved to BT Total Broadband and that I would be receiving an email when this was done, confirmation of my account number, speeds of up to 20Mb, something to tell me how to view a bill for the first time in 8 years, etc. Nothing has ever been received. We have never received a new home hub for example. No speed increase. No account number, nothing.
Here's the link telling us what we should have won: http://bt.custhelp.com/app/answers/detail/a_id/14401/c/761/?s_cid=con_FURL_help/newaccount
e) trying to follow this up with anyone has always been met with "What is your account number"? It seems hard for them to understand that without a bill or any communication with BT, I don't have an account number and I can't find one anywhere else. I have of course offered to make one up.
f) the line speed sits resolutely at 2Mb. It doesn't matter what router is used, whether the router is plugged into the master socket, whether I tell all my neighbours to have an internet free day, etc.
We can't help but assume our account has been left on an old BT Yahoo set up, with 2Mb maximum and nothing has been done to bring our account to Total Broadband, sort the speed out, merge our accounts with our normal BT bill and allow us to look at a rarely-spotted invoice. Getting my hands on a BT Accelerator would be great too.
Can anyone help here...?
Jeremy.

Hi, I've been browsing the forums for general interest and have a somewhat related enquiry to the above queries.
I have been with BT Yahoo Broadband (and whatever came before that) for some years. Last year I had an email to say that (quote):
"Good news. We’re sprucing up some of our systems over the next few months, replacing BT Yahoo! Broadband with BT Total Broadband. We’ll need to give you a new account number but you’ll pay the same and get a better service and more features for your money..." (followed by the 'features' of Total Broadband Option 3).
A few days ago I had an email to say (quote)
"Remember our email about moving you to BT Total Broadband and changing your account number? You’re now on BT Total Broadband and your new account number is GB100XXXXX."
One good thing - for the first time I have an account number that I can quote!
My query is: do my methods of payment stay the same? I am debited every month from my credit card for broadband as the owner of the BT line itself is not me but my partner, and therefore a separate phone account. So far, I have not seen a charge against my credit card this month, and it would have been due now.
I did try and ring one of the helplines today, but sadly the competence of the staff in India has not improved since my last problem with billing (updating credit card details) last December. They were completely clueless, although very polite.
Incidentally the BT Broadband postcode checker suggests that I'd be able to get 7.0 - 8.0MB speed, but mine remains at 2MB, which is what I have had for a long time. I don't for one minute doubt thatI wouldn't get the maximum, but I'd have thought I'd be getting a little better than the 1.8 MB download I currently average....if indeed I have been transferred over as the emails have suggested?

Is 114Kbps acceptable for BT TOTAL BROADBAND ?

Earlier this year after complaining about our poor internet connection speed, BT confirmed our phone line was fine and an engineer swapped us onto another cable between our house and the exchange.
Recently it seems to have got slower again.
From the stats below, please would someone advise whether the performance level is what I should expect or should it be better.
BT TOTAL BROADBAND with BT Home hub 2.0
I used http://www.speedtester.bt.com and the HOME HUB ROUTER stats.
9AM USING THE NORMAL BT SOCKET ON THE WALL.
Download speed achieved during the test was -                 114 Kbps
For your connection, the acceptable range of speeds is       50-250 Kbps.
Your DSL Connection Rate : 192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Router stats:
Downstream                      768 Kbps
Upstream                             448 Kbps
Noise margin (Down/Up)         15.7 dB / 21.0 dB
Line attenuation (Down/Up)    49.6 dB / 31.0 dB
Output power (Down/Up)      1.4 dBm / 1.5 dBm
3PM USING THE BT MASTER SOCKET
Download speed achieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Your DSL Connection Rate : 2304 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Router stats:
Downstream 2304 Kbps
Upstream 448 Kbps
Noise margin (Down/Up) 16.4 dB / 21.0 dB
Line attenuation (Down/Up) 49.5 dB / 31.0 dB
Output power (Down/Up) 3.9 dBm / 1.5 dBm
3.30PM USING THE NORMAL BT SOCKET ON THE WALL.
Download speed achieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Your DSL Connection Rate : 608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Router stats:
Downstream 608 Kbps
Upstream 448 Kbps Noise margin (Down/Up) 18.7 dB / 21.0 dB
Line attenuation (Down/Up) 49.6 dB / 31.0 dB
Output power (Down/Up) 1.2 dBm / 1.5 dBm

Thank you both for replying, it never ceases to amaze me how helpful people are ... I also help on motorcycle and scooter boards.
I couldn't reply earlier due to a medical emergency !
Anyway I took IMJOLLYs advice and removed the orange bell wire connected to terminal 3.
I dialled 17070 option 2 using an analogue phone and it seemed very quiet, no crackles pops or whistles !
My Home Hub does not have a hub phone.
I normally keep the Home hub on line 24/7.
I have for the time being just connected through the TEST SOCKET to eliminate any house wiring
You will see from the full stats below that at 8pm last night the speed was 103kbps whereas at 8am this morning the speed is 1.6mbps !
My IP Profile is now 1750 Kbps whereas yesterday it was - 135 Kbps - any thoughts on this good news ?
As soon as the medical emergency is over I will be able to look at the house wiring to the socket.
20:22 04/10/10 USING THE TEST SOCKET
ADSL line status
Connection Information
Line state         Connected
Connection time                                  0 days, 00:05:22
Downstream                                        2,208 Kbps
Upstream                                             448 Kbps
ADSL Settings
VPI/VCI                                            0/38
Type                                                    PPPoA
Modulation                                         G.992.1 Annex A
Latency type                                        Interleaved
Noise margin (Down/Up)                   16.2 dB / 21.0 dB
Line attenuation (Down/Up)               49.4 dB / 31.0 dB
Output power (Down/Up)                  3.7 dBm / 1.5 dBm
Loss of Framing (Local/Remote)        0 / 0
Loss of Signal (Local/Remote)            0 / 0
Loss of Power (Local/Remote)           0 / 0
FEC Errors (Down/Up)                      2 / 49
CRC Errors (Down/Up)                     3 / 19
HEC Errors (Down/Up)                     7 / 7
Error Seconds (Local/Remote)            3 / 14
Software version 4.7.5.1.83 (Type B) | Time and date 20:22 04/10/10
Test1 comprises of Best Effort Test: -provides background information.
            Download Speed
            103 Kbps
0 Kbps            250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 103 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
8AM 05/10/10 USING THE TEST SOCKET
ADSL line status
Connection Information
Line state                                 Connected
Connection time                      0 days, 11:39:51
Downstream                            2,208 Kbps
Upstream                                 448 Kbps
ADSL Settings
VPI/VCI                                            0/38
Type                                                    PPPoA
Modulation                                         G.992.1 Annex A
Latency type                                        Interleaved
Noise margin (Down/Up)                   16.3 dB / 21.0 dB
Line attenuation (Down/Up)               49.4 dB / 31.0 dB
Output power (Down/Up)                  3.7 dBm / 1.5 dBm
Loss of Framing (Local/Remote)        0 / 0
Loss of Signal (Local/Remote)            0 / 0
Loss of Power (Local/Remote)           0 / 0
FEC Errors (Down/Up)                      186 / 88
CRC Errors (Down/Up)                     101 / 28
HEC Errors (Down/Up)                     212 / 14
Error Seconds (Local/Remote)            86 / 22
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 1750 k
Test1 comprises of Best Effort Test: -provides background information.
            Download Speed
            1613 Kbps
0 Kbps            2000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 1613 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
Server speedtest1.thinkbroadband.com
Date                                                     05/10/10 08:04:42
Speed Down                                       1627.43 Kbps ( 1.6 Mbps )
Speed Up                                            368.18 Kbps ( 0.4 Mbps )
Port                                                     8095

BT Total Broadband

Hi,
Anybody in the UK got BT Total Broadband yet? How well does this work with your Mac and which package would you recommend? Is the one with the phone worth the extra (need a new phone anyway)? I already have an airport base station and an ibook and will at some point get a macbook...
Thanks

Hi Stuart,
Now that BT are issuing ethernet ADSL modems/routers there service is proving to be ok for Mac users. I have setup a few of there yoyager modems and wifi routers and they come with an easy to use setup disk. Setting up their internet phone devices may require you to call their tech support.
There voip service is not the cheapest available there are other service you can use.
Now to get a feel of what other users are saying abou† the service why not have a look at the forums at the adslguide.
http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=bt

Primus line rental with bt total broadband is it p...

I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?

mykeyb wrote:
I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?
Hi mykeyb,
Unfortunately you need the line rental with BT to have BT broadband,
You could save some money buy using Line Rental Saver, where you pay a reduced line rental charge up front.
have a read here:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29984
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Total Broadband Anywhere dongle expired (I think)

I think the free period of usage of my BT Total Broadband Anywhere dongle might have run out. Is there anywhere online that i can confirm this? I thought there might have been a promotion to encourage to extend it in some way.
It connects to the network but then no connection to the Internet.
I am not seeing any WiFi signals on the donge either but that could be because of clashed with the internal WiFi on my PC. I will check on another PC later.
I don't tend to use the 3G connection very often so will have to look around for the best package for occasional use but wanted to check my status first.
MB
MB

Raid1968 wrote:
If you've registered you should be able to see under your account on BT.COM, also there is no built in wifi on the dongle, the connection manager software utilises the wifi already on your PC/Laptop.
Failing that contact the mobile service department 08007832326
Raid
Thanks, I will look into that. Sure I registered it when I first got it.
I had got the idea that there was WiFi in the dongle but obviously mistaken.
MB
MB

Fair Usage Policy On Total Broadband Option 3?

I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
If my answer was helpful, please give me a star by clicking the star on the left hand side.
Thank you.
Solved!
Go to Solution.

robo878 wrote:
I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
Hi.
The 100GB figure has never been on the fair use policy site, and neither does the new figure of 300GB appear (it's been that since middle/late August).
For details see my shortcuts options 14a-c
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Infinity v Total Broadband Option 3

Hi,
I currently have BT Infinity (17Mb/1Mb) installed but when I tried to upgrade to Infinity 2, I get a message indicating that an upgrade isn't possible.
If I perform the 'Can I get Infinity' check, I am told that the best that I can get is Faster Total Broadband up to 12Mb.
Could somebody please tell me what the difference is between faster total broadband and Infinity, because when the BT Engineer was installing it, he said it was Infinity and he's installed Infinity kit.
Thanks
Solved!
Go to Solution.

Faster Total Broadband option 3 is for people who would receive less than 15MB from Infinity, considering that your on 17/1MB im guessing this is a good thing. Infinity 2, based on your current download speeds i wouldn't bother, since it using higher frequencies and over a long line from the cabinet like yours, wouldn't be a good idea.
I reckon you should stay put, even people who have had higher estimates have had issues.
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Unlimited broadband / total broadband option 3

Hi, can anyone tell me if the totally unlimited broadband free for 6 months £16 month after is the same as the bt total broadband option 3 ? i ordered the unlimited but in my account it says total broadband option 3 ? are they the same package?
Solved!
Go to Solution.

By the look of the BT website, there is no longer BT option 3. There seems to be BTunlimited and BT unlimited extra. The BTunlimited extra looks like it is the same as the old Option 3. If you are only paying £16 then it looks like you are on BTunlimited.
To be sure you should give customer services a call and they will confirm what you are on.
Follow this link to contact them.
https://bt.custhelp.com/app/contact
EDIT: I have noticed that you have also posted the same question on the BBQuires board. To avoid confusion you should only post once.

Total Broadband Option 3 speed

I have BT Total Broadband Option 3, I have just done a speed test and find that my speed has been limited to 2000Mbps., instead of the max pos 8000. Can anyone tell me what is going on?

welcome to the forum
it's up to 8mb and that depends on many thing but main thing is distance from the exchange - further away from the exchange the lower your speed.
please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Cordially invited to join BT total broadband

I have been with BT Broadband for many years and on Bt Total broadband option 3, 8Mb max. [ Was on option 4 previously. ]
I have now received a " You are cordially invitation to join Bt Total Broadband " email with some of the options I already get plus an enhanced speed up to 20Mb.
I am confused. Is this just a marketing email aimed at everybody irrespective of whether or not they are already in contract or is it some strange way of upgrading existing customers to a 20Mb service.
John

jonh46 wrote:
I have been with BT Broadband for many years and on Bt Total broadband option 3, 8Mb max. [ Was on option 4 previously. ]
I have now received a " You are cordially invitation to join Bt Total Broadband " email with some of the options I already get plus an enhanced speed up to 20Mb.
I am confused. Is this just a marketing email aimed at everybody irrespective of whether or not they are already in contract or is it some strange way of upgrading existing customers to a 20Mb service.
John
Their database details for users' actual existing product must be wildly out of date. There is actually no reason to have sent this same email to everyone. If they wish to market a product the user hasn't got, then that's different. This is effectively junk email - and along with the IMHO silly subject title, looks even more ridiculous. Who uses "cordially" these days ? It looks like a Thesaurus was used to generate it .....
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Unable to connect to Total Broadband suddenly - re...

I should start off by saying the only reason I am not using a Home Hub with my Total Broadband is because about a year ago I had to get it replaced and BT in their incompetance managed to send me a business hub instead.
I was going to send it back but then I read on the forums (see posts like http://community.bt.com/t5/BB-Speed-Connection-Issues/BT-Broadband-with-non-BT-Home-Hub/m-p/350297/h... that any username/pass would work so I just kept it as I needed the connection to work without waiting another week for a new replacement.
So for a year or more I've been running fine with a business hub using some [email protected] username and junk password.
Last night, in the middle of watching something on iPlayer my internet suddenly cut out and when I look at the hub, the Internet light is now Red (even though the 'Broadband light is green). The hub status page tells me DSL is connected fine but no internet connection.
And for a while at least (can't reproduce now for some reason) When I tried to visit a web page, I got redirected to the hub gateway page saying 'unable to connect your broadband with that username/password please set up your connection details correctly' or something to that effect.
Needless to say, I've tried rebooting and reseting the hub many times and tried every possible suggested username/password pair I can find online for people running non-homehub hardware, despite the fact that apparently it shouldn't matter on a Total Broadband line which authenticate by phone number anyway.
There are no reported outages in my area and I have a perfectly fine DSL connection according to the hub, just no Internet/PPP connection.
I'm really hoping someone here has some good advice about this situation because I am absolutely sure if I have to phone BT customer support it will take me an hour just to convince them I don't have a home hub but no it's not my fault for using third party hardware because they supplied the **bleep** thing.
Has anyone else had the same? Can a fault on the line cause this or has BT suddenly changed their authentication scheme overnight? Given a lack of others complaining about this I guess not.
Any help gladly accepted although I feel I may have to grit my teeth and pick up the phone soon...

In case it helps anyone else:
BT live chat were helpfull and suggested using [email protected] and a host of other settings.
That didn't change anything so I'm getting a replacement (hopefully a homehub this time).
I'm still none the wiser about why this suddenly happened - it's plausibly a fault in the hub but given the fine DSL connection it seems likely that is not the issue.
But never mind. If the new hub works I'm happy enough.
And after my comments about BT phone support, I feel I should say that the live chat experience was significnatly better although I guess for most people it is not an option (as they don't have an alternate internet connection!).
Thanks imjolly for the reponse.

No BT Total Broadband at Gatwick or Heathrow

I am no longer able to connect to BT total broadband at either Gatwick or Heathrow airports. This is a relatively recent change, and there is no way to connect through the host site run by Boingo. Can you advise how I can use BT openzone/Fon/Total broadband at these airports. Without access in these locations BT total broadband is useless to me.

Well, there's no Starbucks now, and no BT openzone or FON, so the BT site is well out of date. There used to be a connection via Starbucks and in the South Terminal departure lounge but no longer. The only wireless available is BOINGO and its subsidiaries. BT doesn't get a look in.
Same at Heathrow. BT tell me my settings have changed so if this is the case, any idea how to get my wireless to recognise BT through "connect to"?
Surely if there's a wireless signal from BT it will be an option on the wireless networks available? At the moment BT of any kind doesn't feature in this.
So I'm dumping BT altogether. Paid good money, got nothing for it as of 2 months ago.

BT Infinity and Total Broadband

I upgraded to BT Infinity in a flat i rented, the tenancy has come to an end and the landlord wants standard broadband and has been told by BT that installing infinity has disconnected the original and she will need to pay £130 to have the line reinstalled.
Does installing BT Infinity mean that you cannot revert to total Broadband or similar services?

No it does not. However, if the line is to be changed names then the account has to be ceased and a new line provisioned. This costs £130.
I think you need to clarify what the charge will be for.
As a side note, why anyone would want to revert to standard broadband from Infinity is beyond me. It's like owning a car then going back to a push bike. You just don't do it.
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Paying for total broadband and normal landline

I'm not sure if I'm going thick, but I have bt total broadband with one number and a normal bt landline with another.....can I just have my total broadband without having the landline, which I never use. and therefore am I paying for a service I dont use!
Thanx

no you need the landline to get broadband. the other number probably starting 05 is your broadband talk number and provides voip
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BT Total Broadband CD

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