BT Total Faster Broadband

Hi All,
Just had my line activated for BT Toal Faster Broadband by the engineer. When doing the oringal order online i had a speed estiamte of 11MB-14MB.
Currently only acheving 8MB when doing a speed test.net test.
The engineer also fitted my fibre connection to a secondary telephone socket and not the master socket.
Iam quite technical so nderstand that this is a sub-inifnity product and line distance to exchange makes a difference however why is my speed so slow??
Is is normal to have such a slow speed to start with and then as the line stablises it increases? From my exchange iam 3342m away.
Thanks.
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Hi thanks for your help!
I've had total Faster broandband (Fibre sub) installed since tuesday and have this results now:
Also have this:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
16.4
11
1.2
0.8
Available
FTTC Range B (Impacted)
13
5.8
1
0.5
Available
WBC ADSL 2+
Up to 3.5
2 to 6.5
Available
WBC ADSL 2+ Annex M
Up to 3.5
Up to 0.5
2 to 6.5
Available
ADSL Max
Up to 1
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

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BT released another Totally Unlimited Broadband pa...

Hi
I have recently upgraded to the top normal broadband package BT just released at the start of
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You get 50Gb cloud, and Netprotect included.
Can`t see a Faster Unlimited Broadband package.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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I've recently been upgraded to UFB which included replacing a Hub2 with a Hub5. According to the engineer, the Hub2 could still be used on the new circuit, as a backup in case of Hub5 failure. However the Hub2 will not connect to the internet.
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This product iI think is the FTTC product but because your connection speed was estimated at 15mb or less you cannot get infinity but can get unlimited faster broadband. If that is the case then the hh2 which is adsl won 't work
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Faster Broadband option 3 with fibre

I upgraded to faster broadband package at the end of August with a predicted speed of 8.9 meg download , but when it was activated my speed was still below 2 meg . After numerous phonecalls , complaints and two no show engineer visits , when the engineer did turn up he said that 1.8 meg down was all that i could achieve . I then rang Bt sales who told me that I should not have been offered this packaged and that was that .I checked a month later and now i was being offered faster broadband with a 13.9 meg download speed and I upgraded again but my speed is still less than 2 meg . Can anyone provide me with help pn this matter ? Richard
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Hi I suggest you contact the forum mods at this link http://bt.custhelp.com/app/contact_email/c/4951 they normally reply within 72 hours by email or phone personally
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Super Fast Broadband Coming Close By

Hey,
I've just moved house, which doesn't have Super fast broadband yet. But, I noticed that an area close to me (about 2-2.5 miles away) will be getting SFB soon (scheduled for December 2014).
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you will be to far at 2/3 mls
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Upgrade to 'Faster Broadband' - test showing speed...

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Hi lizziebee,
Welcome to the forum and thanks for posting. Can you try running the speed test, including the further diagnostics, and post the results. What was the estimate whenm you placed the order? Give us as much detail as possible and I'm surer we can help.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Upgrading to Totally unlimited Broadband and I alr...

Hi, I want to upgrade to Totally unlimited broadband (not infinity), and keep the anytime calls I have, just chatted online with an advisor who says totally unlimited alone will be £28.75, not including the anytime phone calls, and suggested I talk to the sales team, about deals, but I am hard of hearing, can anyone help me with what it would be in total for the month, I am on Calling Plan Unlimited Anytime Plan and Broadband BT Total Broadband Option 1, Thanks
Emma

Hi auntsally,
If you fill out the contact us link located in the about me section of my profile we can take a look at this for you.
cheers,
Chris
BT Mod team.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Telstra Velocity/NBN Super Fast Broadband Add On Error

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It may be. It can sometimes take a few days for all the systems to talk to each other.
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Have to use TEST socket for fast broadband but ext...

Hi, this is my first post, would be very grateful for any help as I am getting nowhere fast with BT.
Have had broadband here for several years without too much problem until recent months when the speed seemed to be getting slower and slower. I contacted BT on several occasions about this, and tested the equipment, with the upshot that connection is definitely faster IF the phone etc is plugged into the TEST SOCKET. Hurray for that - BUT it means that my (only) extension line upstairs in my house doesn't work (I've tried plugging two different corded phones in, with filters, and there is no dialling tone).
This is really inconvenient and I have contacted BT yet again this morning to be told the same thing, ie test the equipment and it is probably an internal wiring problem. What they don't seem to take on board is that the extension line was fine for ages until I started using the test socket.
Help someone please! Thank you.

Hi ConfusedofSurrey and welcome
Is the extension lead exposed or has it been run under floorboards?
Phone wiring has a Bellwire. This makes the old style phones ring. Modern day phones don't need this wire and it WILL slow your connection down. Have a look at http://www.jarviser.co.uk/jarviser/bellwirenutshell.html
Also any extensions WON'T work if you've removed the face plate from the master socket to use the test point as it isolates any other extension wiring.
Hope this helps.
-+-No longer a forum member-+-

Question about BT "unlimited faster broadband"

We have recently had FTTC availability in our area and my line is quite long, the checker says we can get 9-14mbps down and 800kbps to 1mbps upload. I was wondering if the upload speed is capped at 1mbps on this package or if it will go as fast as it can depending on how fast it is syncing.
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not capped at 1mb but from checker probably will be there or thereabouts
it is basically infinity but because your down speed is less than 15mb you cannot get infinity but can get broadband with fibre
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Introducing Totally Unlimited Broadband from BT

Hi all
From today we’re making a few changes to our broadband portfolio – find out more about our new packages here
The biggest change is that some of our Broadband and Infinity packages will now include totally unlimited usage. This means that we are relaxing our traffic management policy and removing P2P restrictions meaning users won’t be slowed down at peak. There will still be services with usage limits for customers who want a lower cost service because they are light Internet users.
The above will apply to those who order packages including totally unlimited BT Total Broadband or totally unlimited BT Infinity from 1st Feb, or existing customers who re-contract to a totally unlimited package. We’ll not be moving over existing unlimited BT Total Broadband or Infinity customers to the new totally unlimited packages but you can request it yourself. It takes 5 days to change over and you’d be re-contracting at the same time.
All existing customers will get access to BT Cloud storage, either 2Gb or 50Gb depending on your package, even if you’re an existing Digital Vault customer. We’ll be closing Digital Vault over the summer so we recommend you switch all your files over to BT Cloud as soon as you can. All BT customers can also get BT Smart Talk free of charge. Smart Talk is an app that allows you to make calls from your mobile at landline rates over WiFi saving money on your mobile bills.
Cheers
Nigel
BTCare Community Mod
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Hi kendo38,
Welcome to the Forum and thanks for posting. I can help with this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Totally Free BroadBand....! After Home Move

Yes that’s right Free Broadband from BT
All you have to do is fill out an online home move request and let BT do the rest.
I moved house a month ago asking to take all my BT package with me, Phone and Option 2 Broadband
I moved next door a distance of 6 feet.
On the July 29th everything moved across OK, then a few days later I received a final bill and refund for £66 on my account which also included a £30 broadband disconnection fee. why? when all I wanted was a change of address????
So I phone BT (India) after 20 minutes a nice chap answers and I explain as best I can. “I’ll have to speak to manager” he says
The Manager suggested creating a new account number as they couldn't understand why my old account was now closed but I still have all my services running "this will take 48 hrs to take effect" they said.
3 days later I try to log into my account and its still closed.
another call to India after 90 minutes being bounced around from billing back to home move then back to accounts I was sent a sms text with my old account number on it so I could log in and check my bill so I log in and its shows my account is closed…..
I thought… "live chat" that might help maybe I’ll get to talk to someone in the UK
Nope they just said “we need to connect you to billing” back to India I go......
then I phone the BT automated billing service and this tells me I owe £17 and I cant set up a direct debit until this is paid off. Funny I thought my account was closed..?
left it a day and tried again this time I found out they have opened a new account and that’s got £17 on it and is only set up for a phone, no broadband. The chap on the phone said he couldn't trace where my broadband was coming from and that he would phone me back , that was 3 days ago…..
all this time my services have been working fine, phone and broadband, great you might think but I’m an honest person and would like to pay, I even want to upgrade to unlimited BB as I feel that BT provide the most reliable service and I have been with them for 14 years, but it seems impossible for BT to sort there mess out. So at the moment I have decided to just pay the phone bill using my card (as they have closed the direct debit) and enjoy my free broadband which according to BT comes out of thin air…
If any BT people on here would like the challenge of sorting this mess out I would be very grateful all I’m trying to do is pay you money for the services I’m receiving...
Best Regards
Jason

Hi smarticus,
Welcome to the forum and thanks for the post. I will be happy to help you with this please Use the 'contact the mods' form in my forum profile under the 'about me' section to send me over your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re-contract to TOTALLY Unlimited Broadband

Hello
I have unlimited broadband and my connection is traffic managed at peak times on certain type of traffic which is annoying. I would like this removed as I've read is possible.
I'm currently on a half price deal with a few months left to run on the discount. Can I recontract now and retain the discount?
I spoke to BT on the phone and the lady didn't really have a clue what I was talking about. I then got hung up on accidentally it seemed.
Is there a better channel to use to get this sorted?
Thanks.
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Hi jamesgmg,
Welcome and thanks for posting. If you can’t get through to the options team (thanks gg) I’m sure I can help with this. Drop me an email with the details. You’ll get the ‘contact us’ link in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Totally intermittent broadband now

It had been very slow for months, now it gives up every minute or so, also my phoneline is dead. here are my hub stats.any advice welcomed.( I know it says connected for 3 hrs but trust me, you cant do anything useful even spotify goes out three times a song)
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 03:00:47
Downstream:
3.461 Mbps
Upstream:
41.21 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
1.5 dB / 6.3 dB
Line attenuation (Down/Up):
56.9 dB / 35.6 dB
Output power (Down/Up):
19.0 dBm / 11.1 dBm
FEC Events (Down/Up):
9662658 / 235
CRC Events (Down/Up):
29942 / 41
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
194629 / 2
Error Seconds (Local/Remote):
1779 / 6
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Well I actually think my phone line going down was a blessing in disguise. After weeks of terribly slow broadband with no apparant cause, the exchange acknowledged a fault and from wedneday it has been uninterupted service.
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 11:33:35
Downstream:
5.898 Mbps
Upstream:
912.8 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
3.3 dB / 5.4 dB
Line attenuation (Down/Up):
45.8 dB / 27.5 dB
Output power (Down/Up):
18.9 dBm / 12.6 dBm
FEC Events (Down/Up):
386432 / 2753
CRC Events (Down/Up):
286 / 571
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
3810 / 951
Error Seconds (Local/Remote):
447 / 1219

Totally Unlimited Broadband

Just a brief message to get the conversation going.....
This is great news for a lot of us hardcore gamers out there.... However! and its a big However! I think BT are missing the big picture here....
New customers yet again get the best deal out of this, as they can sign up for this as an initial contract; which is acceptable. Existing customers however are getting a raw deal..... we have to re-contract to get this service... What a cheek!
It is clear that to get new contracts out of existing customers and tie us in for yet another eighteen months, they have come up with this "new idea" really! Please! admit it BT.... you have been been found wanting and are now having to compete with other suppliers out there, who are offering this service; as standard.
To be truly competetive and keep customers who are possibly migrating to other suppliers offering "truly unlimited broadband", I would suggest migrating existing customers to " T U B" for free and no extension of their existing contract. If then at the end of the contract, those customers are happy with what they have been experiencing, they can then sign up for another contract......... Another idea to make BT appealing, would be twelve month contracts...
C'mon BT.......... open your ears and start listening to your customers..... after all, we are the life blood of a successful business.

Correct geo. It's not all in BT's favour either - the flip side is that you also keep deals that are downgraded, for example my Sky Sports 1&2 plus ESPN for £15.
You can click the white star next to this message if you think it was helpful.

BT Total Faster Broadband

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