BT totally refuses to give help.

Question

Today I have phoned BT tech support on a number of occassions trying to get my speed improved.  On five of the occassions I have been told that BT will not do anything until the 29th of this month after the migration from 8Mb to 20Mb has been done.  Then after speaking to a site manager, who handed the case over to a specific department and having spent time with someone from that department and porving a number of tests, I was told by him that he would get back to me in an hour.  I get a call from someone different from that department and got told, "as you have got an ongoing case open with the Ombudsmen then there is nothing that we can do", I reply " but the case that is open with the Ombudsmen is different to the issue that I am currently trying to get sorted", I get told "we have been told by the higher complaints team that we can't help you while there is an open case with the Ombudsmen".  So in effect, BT are saying if you have a case that is with the Ombudsmen, that is six months old and the issues that are relevent to that case have since been closed by BT, then you cant report and get help for until that case with the Ombudsmen is closed.  Even contacting Ian Livingston has been next to useless, as all he does is pass it down the line.
I feel that everyone should be made aware of this in this forum.

Answer 1

Here are the results:  Please note that I was asked to plug the HH into the test socket, thats why the up time is short.
Test1 comprises of Best Effort Test: -provides background information.
Download  Speed
1152 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1152 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :1824 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1250 Kbps
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:54:44
Downstream
1,824 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
12.2 dB / 20.0 dB
Line attenuation (Down/Up)
58.0 dB / 31.5 dB
Output power (Down/Up)
16.5 dBm / 12.1 dBm
Loss of Framing (Local)
22
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
34 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
209
Thanks