BT trying to charge me for call I have not made.

Hi
Can anyone help me - I have just spent ages on the phone to your billing people none of who seem to have any common sense (also I have been cut off in "transfers" from one helpdesk to another). Apparently I have made a phone call for 18.28 hrs none stop and I am been charged £88 for it. Although no one in the house has made this call so it is obviously a fault!! I am actually on anytime free calls!
Thanks

I didn't mean for that reason, just making sure it's not a dodgy company that's charged you   And if its a family number how are you sure the calls not been made?
Sadly phone records are accurate, extremely accurate. It's likely the phone hasn't been put down properly. Maybe it went through to answer phone and wasn't disconnected

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