Bt unable to install telephone line in Central eas...

I placed an order to have broadband installed on the 26th of July. We live in a new building which was completed in April this year, in E1 central East London. Well, after all this time internet has not been installed, and it is getting delayed, month after month, now for the 15th of October.
The new excuse is that Bt needs to install the line and need to do some work in the street. This work needs to be done now, not 4 or 5 months ago when it should have been done.
The funny thing is that we have two elevators which, if they are not connected to any emergency telephone line, is against the law. We are going to start conversations with the Tower Hamlets council to raise a case about it.
I already received the router and the you view device which are happily stored and with no use. The important thing is that BT, of course, took the money for the line rental that I am not using and that is not even installed!
Thanks Bt, good work, looking forward to have telephone line one day and switch to a different, real provider.

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
You would get the same result with another service provider.
See http://www.expect.openreach.co.uk/
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - Install
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - Version
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 4.5.51641
    2014-06-23 10:13:20 - A post release .NET 4.5 is installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Windows Identity Foundation (KB974405)
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 -
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Windows Identity Foundation\Setup\v3.5
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 6.1.7600.0
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Microsoft Sync Framework Runtime v1.0 SP1 (x64)
    2014-06-23 10:13:20 - Reading version of the following file...
    2014-06-23 10:13:20 - C:\Windows\assembly\GAC_MSIL\Microsoft.Synchronization\1.0.0.0__89845dcd8080cc91\Microsoft.Synchronization.dll
    2014-06-23 10:13:20 - The version is...
    2014-06-23 10:13:20 - 1.0.3010.0
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Microsoft SQL Server 2008 R2 SP1 Native Client
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - Version
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI10\CurrentVersion
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 10.51.2500.0
    2014-06-23 10:13:20 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Windows Server AppFabric
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - ProductVersion
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 1.1.2106.32
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - ProductVersion
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 1.1.2106.32
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - ProductVersion
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 1.1.2106.32
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - DCC
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - CacheClient is Installed.
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - DCS
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - CacheService is Installed.
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - DCA
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - CacheAdmin is Installed.
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Windows Identity Foundation (KB974405)
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 -
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\Microsoft Identity Extensions\Setup\1.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 2.0.1230.0
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Microsoft Information Protection and Control Client
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 -
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Microsoft\MSIPC\CurrentVersion
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 1.0.959.0
    2014-06-23 10:13:20 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Microsoft WCF Data Services 5.0
    2014-06-23 10:13:20 - Reading the following string value/name...
    2014-06-23 10:13:20 - Version
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Wow6432Node\Microsoft\Microsoft WCF Data Services\5.0
    2014-06-23 10:13:20 - The value is...
    2014-06-23 10:13:20 - 5.0.51212.0
    2014-06-23 10:13:20 - A higher version of the prerequisite above is already installed
    2014-06-23 10:13:20 - Check whether the following prerequisite is installed:
    2014-06-23 10:13:20 - Cumulative Update Package 1 for Microsoft AppFabric 1.1 for Windows Server (KB2671763)
    2014-06-23 10:13:20 - Reading the following DWORD value/name...
    2014-06-23 10:13:20 - IsInstalled
    2014-06-23 10:13:20 - from the following registry location...
    2014-06-23 10:13:20 - SOFTWARE\Wow6432Node\Microsoft\Updates\AppFabric 1.1 for Windows Server\KB2671763
    2014-06-23 10:13:20 - The value is (1)
    2014-06-23 10:13:20 - The prerequisite above is already installed
    2014-06-23 10:16:23 - Opening log file
    2014-06-23 10:16:23 - Opened action for user
    2014-06-23 10:16:23 - C:\Users\ADMINI~1\AppData\Local\Temp\2\prerequisiteinstaller.2014.06.23-10.13.12.log

    It looks like you may have extracted the files to C:\sp2013. Can you try installing from a mounted ISO instead? Can you also validate that this is Server 2012 and not 2012 R2?
    Trevor Seward
    Follow or contact me at...
    &nbsp&nbsp
    This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • Prerequisiteinstaller.exe error - unable to install Application Server Role, Web Server (IIS) Role

    Windows Server 2012 R2 running on Hyper-V VM.  File services, App server & IIS roles installed
    SQL Server 2012 installed
    Tried:
    kb 2765260 method 1 which is kb 2771431 which ends with "not applicable to computer"
    kb 2765260 method 2 with no effect (this was power shell commands for PC's connected to the internet)
    One post suggested "aspnet_regii - enable -i" but my OS doesn't have aspnet_regii on it (not sure what that implies)
    One post suggested ServerManagerCmd.exe needed to be installed which sounds true as shown below (but where do I find this exe?)
    There are some errors in the log file,  I only included the portions where the errors are listed.  The initial lines are at the top of the log file, then I skipped to the section where the other errors were.  I can include the whole log if
    it becomes necessary.
    9:47:11 Processor architecture is (9)
    9:47:11 Reading the following string value/name...
    9:47:11 Common Startup
    9:47:11 from the following registry location...
    9:47:11 SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    9:47:11 The value is...
    9:47:11 C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
    9:47:11 Trying to remove the startup task if there is any.
    9:47:11 C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\SharePointServerPreparationToolStartup_0FF1CE14-0000-0000-0000-000000000000.cmd
    9:47:11 Error: Startup task doesn't exist. This is not a continuation after a restart.
    9:47:11 Locating the following command line arguments file:
    9:47:11 E:\PrerequisiteInstaller.Arguments.txt
    9:47:11 Error: This file does not exist
    9:47:11 Details of the current operating system:
    9:47:11 Check whether the following prerequisite is installed:
    9:47:11 Cumulative Update Package 1 for Microsoft AppFabric 1.1 for Windows Server (KB2671763)
    9:47:11 Reading the following DWORD value/name...
    9:47:11 IsInstalled
    9:47:11 from the following registry location...
    9:47:11 SOFTWARE\Wow6432Node\Microsoft\Updates\AppFabric 1.1 for Windows Server\KB2671763
    9:47:17 Beginning download/installation
    9:47:17 Created thread for installer
    9:47:17 "C:\Windows\system32\ServerManagerCmd.exe" -inputpath "C:\Users\ADMINI~1\AppData\Local\Temp\1\PreE0DB.tmp.XML"
    9:47:17 Error: Unable to install (2)
    9:47:17 Error: [In HRESULT format] (-2147024894)
    9:47:17 Last return code (2)
    9:47:17 Reading the following DWORD value/name...
    9:47:17 Flags
    9:47:17 from the following registry location...
    9:47:17 SOFTWARE\Microsoft\Updates\UpdateExeVolatile
    9:47:17 Reading the following string value/name...
    9:47:17 PendingFileRenameOperations
    9:47:17 from the following registry location...
    9:47:17 SYSTEM\CurrentControlSet\Control\Session Manager
    9:47:17 Reading the following registry location...
    9:47:17 SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
    9:47:17 Error: The tool was unable to install Application Server Role, Web Server (IIS) Role.
    9:47:17 Last return code (2)
    9:47:17 Options for further diagnostics: 1. Look up the return code value 2. Download the prerequisite manually and verify size downloaded by the prerequisite installer. 3. Install the prerequisite manually from the given location without any command line options.
    9:47:17 Cannot retry
    I'm presuming the first 2 errors are OK and just indicate optional startup modes for prerequisiteinstaller.exe
    The 2nd set of errors seems more serious.  I don't see ServerManagerCmd.exe on my PC that's listed in the error
    I don't understand the last error which I'm supposing triggered the listed error even though there are other errors in the log.
    Many of the existing posts don't match the configuration I'm using, and the ones that do match didn't seem to provide a usable answer.  Any help is appreciated.  Do these problems exist using Sever 2012 Standard?  I will try that, but would
    like to resolve the issue here with R2.
    Thanks.
    Best Regards,
    Alan

    ServerManagerCMD.exe is a deprecated utility and (as far as I know) is only found on Server 2008 versions, so I'm surprised it's needed for the preinstaller.  Are you trying to install SharePoint 2010?
    Running this page through Google Translate should give you an clearer idea on getting this installed.
    http://blog.hand-net.com/sharepoint/2010-06-10-error-lors-de-linstallation-des-office-web-apps-2010-sur-windows-7.htm
    Steven Andrews
    SharePoint Business Analyst: LiveNation Entertainment
    Blog: baron72.wordpress.com
    Twitter: Follow @backpackerd00d
    My Wiki Articles:
    CodePlex Corner Series
    Please remember to mark your question as "answered" if this solves (or helps) your problem.

  • Unable to Install Flash Player 11.7.700.169 on OSX 10.7.5

    I have tried everything I can think of to install your new version. On Sunday, I downloaded the 11.7.700.169 installation .dmg. When I double clicked on the Install Adobe Flash Player, it reported:
    Creating image
    Downloading image
    Installing Flash Player
    I got prompted for my password, and responded. Then it reports a "General Installation Failure" and stops.
    I have rebooted, run Disk Utility to repair permissions, uninstalled Flash Player, and eventually installed a downlevel version of Flash Player. I have tried to enter this message using Firefox, but your web site goes into a loop redirecting to https://www.adobe.com/cfusion/entitlement/index.cfm?e=ca&returnurl=http://forums.adobe.com /adobe_login&loc=en
    I am including the console log from my latest installation attempt.
    Apr 23 23:26:40 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
    Apr 23 23:26:40 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
    Apr 23 23:26:43 gull mdworker[366]: (Error) ImportPluginLoading: Couldn't load plugin 'file://localhost/Library/Spotlight/iWeb.mdimporter/'
    Apr 23 23:26:44 gull mdworker[367]: (Error) ImportPluginLoading: Couldn't load plugin 'file://localhost/Library/Spotlight/iWeb.mdimporter/'
    Apr 23 23:26:55 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
    Apr 23 23:26:55 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
    Apr 23 23:27:03 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://sync.xmarks.com/sync/bookmarks/getchanges
    Apr 23 23:27:10: --- last message repeated 1 time ---
    Apr 23 23:27:10 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
    Apr 23 23:27:10 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
    Apr 23 23:27:24 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://cloud.xmarks.com/cloud/history/write
    Apr 23 23:27:25 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
    Apr 23 23:27:25 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
    Apr 23 23:27:25 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://cloud.xmarks.com/cloud/history/write
    Apr 23 23:27:25 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://cloud.xmarks.com/cloud/history/read
    Apr 23 23:27:25: --- last message repeated 1 time ---
    Apr 23 23:27:25 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://cloud.xmarks.com/cloud/tabs/write
    Apr 23 23:27:40: --- last message repeated 1 time ---
    Apr 23 23:27:40 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
    Apr 23 23:27:40 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
    Apr 23 23:27:42 gull mDNSResponder[15]: uDNS_UpdateRecord: Requested update of record gull\.pri._odisk._tcp.pri. type 16, in erroneous state 3
    Apr 23 23:27:42 gull mDNSResponder[15]: update_record: Error -65549 for   54 gull\.pri._odisk._tcp.pri. TXT sys=waMA=00:1D:4F:45:77:44,adVF=0x200,adDT=0x3,adCC=1
    Apr 23 23:27:43 gull DiskImages UI Agent[410]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
    Apr 23 23:27:43 gull [0x0-0x2f02f].com.apple.DiskImageMounter[406]: 2013-04-23 23:27:43.525 DiskImages UI Agent[410:707] *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
    Apr 23 23:27:55 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
    Apr 23 23:27:55 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
    Apr 23 23:28:08 gull authexec[428]: executing /bin/sh
    Apr 23 23:28:08 gull com.apple.launchd.peruser.501[154] ([0x0-0x32032].com.solidstatenetworks.awkhost[421]): Exited: Killed: 9
    Apr 23 23:28:10 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
    Apr 23 23:28:10 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
    Apr 23 23:28:13 gull parentalcontrolsd[439]: _FCXMIGAppCanLaunch [1952:] -- *** couldn't find tracker for uid 0
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295d0009 (err=-2580)
    Apr 23 23:28:15: --- last message repeated 1 time ---
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x9 InContext 0x1b1a80 in {33.000000,21.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 27b70003, actual seed is b03e0c6
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x27b70003 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 27b70003, actual seed is b03e0c6
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x27b70003 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x3 InContext 0x1b1a80 in {33.000000,42.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x6 InContext 0x1b1a80 in {33.000000,63.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x5 InContext 0x1b1a80 in {33.000000,84.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295a0007 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295a0007 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x7 InContext 0x1b1a80 in {33.000000,105.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 200d0002, actual seed is 4353d0cd
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x200d0002 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 200d0002, actual seed is 4353d0cd
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x200d0002 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x2 InContext 0x1b1a80 in {33.000000,126.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2d320001, actual seed is 79838cb2
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2d320001 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2d320001, actual seed is 79838cb2
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2d320001 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x1 InContext 0x1b1a80 in {33.000000,147.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2105000a (err=-2580)
    Apr 23 23:28:15: --- last message repeated 1 time ---
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0xa InContext 0x1b1a80 in {33.000000,168.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x21250008 (err=-2580)
    Apr 23 23:28:15: --- last message repeated 1 time ---
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x8 InContext 0x1b1a80 in {33.000000,189.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2a310004, actual seed is 189a769b
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2a310004 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2a310004, actual seed is 189a769b
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2a310004 (err=-2580)
    Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x4 InContext 0x1b1a80 in {33.000000,210.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
    Apr 23 23:28:16 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
    Apr 23 23:28:16 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
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    The offline installer solved the problem for me, but still...
    Il giorno 28/lug/2013, alle ore 15:39, splodus1 <[email protected]> ha scritto:
    Re: Unable to Install Flash Player 11.7.700.169 on OSX 10.7.5
    created by splodus1 in Installing Flash Player - View the full discussion
    This turned out to be a permissions issue for me, your milage may vary. Note: This could be dangerous, you could always backup your file perms and put them back once flash is installed.
    1. Open console on your mac, go to the system.log section
    2. Attempt to install, after it downloads and fails use the "String Matching" at the top and type in "flash"
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    Jul 28 08:18:07 z.local com.apple.SecurityServer[27]: Succeeded authorizing right 'system.privilege.admin' by client '/usr/libexec/security_authtrampoline' for authorization created by '/Volumes/539481aadb965dc489df8086d78bcd5c197e5645/Install Adobe Flash Player.app' (3,0)
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    Jul 28 08:18:07 z.local com.apple.SecurityServer[27]: Succeeded authorizing right 'system.privilege.admin' by client '/usr/libexec/security_authtrampoline' for authorization created by '/Volumes/539481aadb965dc489df8086d78bcd5c197e5645/Install Adobe Flash Player.app' (3,0)
    Jul 28 08:18:07 z.local authexec[1508]: executing /bin/chmod
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    Jul 28 08:18:07 z.local Adobe Flash Player Install Manager[1504]:
        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':
            NSFileCreationDate = "2013-06-21 22:45:59 +0000";
            NSFileExtensionHidden = 0;
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    chmod -R 777 * the contents of the n0000000000000/ directory and attempt to reinstall, this fixed it for me.
    Here's a tree:
    ├──   zyxvpxvq6csfxvn_n0000000000000
    │   ├──   0
    │   │   └──   com.apple.revisiond.temp
    │   ├──   C
    │   │   ├──   -Version\ 10.8\ (Build\ 12A269)
    │   │   ├──   -Version\ 10.8.3\ (Build\ 12D78)
    │   │   ├──   -Version\ 10.8.4\ (Build\ 12E55)
    │   │   ├──   com.apple.LaunchServices-0360.csstore
    │   │   ├──   com.apple.LaunchServices-0370.csstore
    │   │   ├──   com.apple.apsd
    │   │   │   └──   sandbox-cache.db
    │   │   ├──   com.apple.revisiond.private_temp
    │   │   ├──   com.apple.sandboxd
    │   │   ├──   com.apple.scriptmanager.le.cache
    │   │   └──   sandbox-cache.db
    │   ├──   Cleanup\ At\ Startup
    │   │   ├──   PKInstallSandboxManager
    │   │   └──   com.apple.backupd.filechecklist
    │   └──   T
    │       ├──   TemporaryItems
    │       ├──   com.apple.apsd
    │       └──   hsperfdata_root
    This could be dangerous, I'm not sure with the repercussions are. However, I do know I can use flash now. Obviously, if you aren't savy in terminal commands you shouln't be running them. I take no responsibility for any irresponsible actions, know what this means before you do it.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5545033#5545033
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5545033#5545033
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5545033#5545033. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Installing Flash Player by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Unable to install Adobe elearning suite 1.0 in windows 7 pro environment

    I have spent two days trying to re-install my elearning suite 1.0 on a new computer.  I have called Adobe support three times.  The first time I got cut off after 25 minutes on line.  The second time I got cut off after 40 minutes on line.  On the third try, after over an HOUR on hold, I made it to a person and I told her my problem.  She was quiet for a second or two and then I heard the dial tone.  If anyone from Adobe support is lurking on this forum, shame on you.
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    I emailed the files on Tuesday evening.  Here the files are again. 
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    Kind regards,
    Stephanie Drilling, CMA PMP
    Professional Business Solutions, Inc.
    1001 Boardwalk Springs Place, Suite 111
    O’Fallon, Missouri  USA  63368
    t.  (314) 283-1832  f. (636) 561-0859
    Tollfree Number (866) 965-9222 Ext 314
    Website  www.epbsi.com <mip://05621088/www.epbsi.com>
    Description: Description: Description: logo
    FRESH SOLUTIONS FOR YOUR BUSINESS
    CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
    From: Stephanie Drilling [email protected]
    Sent: Tuesday, November 09, 2010 10:08 PM
    To: 'Manish Anand'
    Cc: 'Suresh Jayaraman'; 'Shivaswamy Viswanath'
    Subject: RE: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
    Thank you for taking the time to respond to my forum entry.
    I have searched my computer directories and can provide the attached files. 
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    Kind regards,
    Stephanie Drilling, CMA PMP
    Professional Business Solutions, Inc.
    1001 Boardwalk Springs Place, Suite 111
    O’Fallon, Missouri  USA  63368
    t.  (314) 283-1832  f. (636) 561-0859
    Tollfree Number (866) 965-9222 Ext 314
    Website  www.epbsi.com <mip://05621088/www.epbsi.com>
    Description: Description: Description: Description: logo
    FRESH SOLUTIONS FOR YOUR BUSINESS
    CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
    From: Manish Anand [email protected]
    Sent: Tuesday, November 09, 2010 7:20 AM
    To: [email protected]
    Cc: Suresh Jayaraman; Shivaswamy Viswanath
    Subject: FW: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
    Hi Stephanie,
    It is really unfortunate that you are not able to install our product. We will try our best to resolve your issue.
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    Regards,
    Manish Anand
    Quality Engineer
    Adobe Captivate Team

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    MSI (c) (E0:88) [09:33:00:404]: ******* RunEngine:
               ******* Product: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi
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               ******* Product: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi
               ******* Action:
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    MSI (s) (28:CC) [09:33:02:685]: Machine policy value 'DisableUserInstalls' is 0
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    MSI (s) (28:CC) [09:33:05:685]: MSCOREE not loaded loading copy from system32
    MSI (s) (28:CC) [09:33:05:825]: Note: 1: 2203 2: C:\WINDOWS\Installer\2f1994e.msi 3: -2147287038
    MSI (s) (28:CC) [09:33:05:825]: Opening existing patch 'C:\WINDOWS\Installer\e6ba0.msp'.
    MSI (s) (28:CC) [09:33:05:825]: Note: 1: 2203 2: C:\WINDOWS\Installer\e6ba0.msp 3: -2147287038
    MSI (s) (28:CC) [09:33:05:825]: Couldn't find local patch 'C:\WINDOWS\Installer\e6ba0.msp'. Looking for it at its source.
    MSI (s) (28:CC) [09:33:05:825]: Resolving Patch source.
    MSI (s) (28:CC) [09:33:05:825]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (28:CC) [09:33:05:825]: User policy value 'DisableMedia' is 0
    MSI (s) (28:CC) [09:33:05:825]: Machine policy value 'AllowLockdownMedia' is 0
    MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Media enabled only if package is safe.
    MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Looking for sourcelist for product {EE92F683-5F5C-4970-BB0B-9AC591B60268}
    MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Adding {EE92F683-5F5C-4970-BB0B-9AC591B60268}; to potential sourcelist list (pcode;disk;relpath).
    MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Now checking product {EE92F683-5F5C-4970-BB0B-9AC591B60268}
    MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Media is enabled for product.
    MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
    MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Trying source \\NF04\d$\3db7739bf5c1bb9c50076c418420\HotFixSqlSupport\Files\.
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    MSI (s) (28:CC) [09:33:06:607]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
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    MSI (s) (28:CC) [09:33:06:607]: SOURCEMGMT: Processing net source list.
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    MSI (s) (28:CC) [09:33:07:654]: SOURCEMGMT: Resolved source to: 'SqlSupport.msp'
    MSI (s) (28:CC) [09:33:37:732]: Note: 1: 1314 2: SqlSupport.msp
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    MSI (s) (28:CC) [09:33:37:763]: Note: 1: 1708
    MSI (s) (28:CC) [09:33:37:763]: Product: Microsoft SQL Server Setup Support Files (English) -- Installation failed.
    MSI (s) (28:CC) [09:33:37:763]: Windows Installer installed the product. Product Name: Microsoft SQL Server Setup Support Files (English). Product Version: 9.00.4035.00. Product Language: 1033. Installation success or error status: 1635.
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    MSI (s) (28:28) [09:33:37:904]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (28:28) [09:33:37:919]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (28:28) [09:33:37:919]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (28:28) [09:33:37:919]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (28:28) [09:33:37:919]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (28:28) [09:33:37:919]: Restoring environment variables
    MSI (c) (E0:88) [09:33:37:935]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
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    === Verbose logging stopped: 3-4-2009  9:33:37 ===

    This post should definitely help you
    http://blogs.msdn.com/sqlserverfaq/archive/2009/01/30/part-1-sql-server-2005-patch-fails-to-install-with-an-error-unable-to-install-windows-installer-msp-file.aspx?CommentPosted=true
    Feroz
    Mark as Answer if it helps. This posting is provided "AS IS" with no warranties and confers no rights.

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    17:27:38.890 Cache: copying files from: C:\cr4vs2010\dunit\tp.curl.cpp-4.0-core-32\
    17:27:38.984 Cache: DU files cached in: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.curl.cpp-4.0-core-32\0\
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    17:27:40.765 Cache: DU files cached in: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tools.srvtools-4.0-core-32\0\
    17:27:40.812 Cache: copying files from: C:\cr4vs2010\dunit\foundation.jdsr-4.0-core-nu\
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    17:27:40.921 Cache: copying files from: C:\cr4vs2010\dunit\tp.azalea.fonts-4.0-core-32\
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    17:27:40.968 Cache: copying files from: C:\cr4vs2010\dunit\tp.external.icu-4.0-core-32\
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    17:27:42.015 Error:   Temp dest folder: C:\Program Files\SAP BusinessObjects\InstallData\tmp\tp.external.icu-4.0-core-32
    17:27:42.078 Error:   Dest folder:    C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.external.icu-4.0-core-32\0\
    17:27:42.109 Error: Cache: error copying files to cache from: C:\cr4vs2010\dunit\tp.external.icu-4.0-core-32\ to: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.external.icu-4.0-core-32\0\
    17:27:42.156 Error: CacheDUs - failed to cache DUs.
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    17:25:18 Launching SetupEngine.exe: "C:\cr4vs2010\setup.engine\SetupEngine.exe"
    17:25:18 SetupEngine.exe command line:  -engine "C:\cr4vs2010\setup.engine
    " -bootstrapper "C:\cr4vs2010
    " -l "c:\Temp\2010.10.23.17.25.18"

    Hi MF,
    I had a problem with changing my default temp folders installing another third party program, not any CR stuff.
    I changed my temp folders back to the defaults and then it worked. I tried changing the permissions for all users on c:\temp and c:\tmp but that didn't help either for the other program.
    Only way it would work was to use the default temp folder structure.
    Try changing yours back to c:\User\appdata\local\temp
    Clear the temp folder out first and try again.
    Something, not sure if it was Windows or anti-virus or the firewall was blocking access. Odd that it gets part way so likely some third party dependency on that file doesn't like or get to your c:\temp folder.
    Thanks
    Don

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