BT Vault - files unprocessed

I haven't successfully uploaded files to BT Vault since 2009. I can see from the vault that my old files are still there, however if I send any new files using the Autoback up they are unsuccessful.
I have tried sending multiple and single files. I get the following log message:
Files processed: 1Files backed up: 0Files unprocessed: 1
Files successfully backed up: [none]
Files unprocessed: Unknown Error C:\Documents and Settings\New\My Documents\My Pictures\2010\Oct 2010 - Hereford\SL381684.JPG
Can you help?

Hi DebbieS
Welcome to the Community.
I can have this investigated for you send me an email using the contact us form in my profile. You will find the address for this form in the section 'about me'
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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BT Vault - files unprocessed

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