Bt Vision Box C03

Hi,
I was given a Bt Vision box a black one 500Gb by a friend but i cant seem to get it to work i keep getting C03 Error which i believe is to do with a subscription which i dont have, I do have bt broadband. I borrowed a bt vision box from a family member who doesn't have a subscription either not to long ago and that worked fine at my house without a subscription.
But this new one doesn't.
After searching the internet i found out that i need a update the (box i was given had a factory reset) ?
Thanks

They actually switched off the Microsoft CE software which was the original software from the start up of the Vision service which was on the Silver box. BT then introduced the Black Vision Box initially with the same Windows software. BT then changed to the Linux software and BT then updated the Black boxes to run the new software and replaced those in a contract with a Silver box with the Black box which left those with Silver boxes on PAYG contracts.
So, some older Black boxes that haven't been upgraded could still have the old Windows software, which is what the OP has.
Stew

Similar Messages

Error CO3 on second vision Box,can anyone help??

Probably been asked lots of times,but how recently? Got an old black vision box and a silver one (additional to my main one) and just want to know is there any way I can get either of them to be a stand alone pvr in another room,when I unplug my main box and load up either of my old boxes I just get a Error CO3 message,I thought I read somewhere there was a new update so you could use the older vision boxes,any info please??

The old silver boxes can't take the new software. The early black ones can take the new software, but can't do everything that the new ones can. However, it requires BT to push the new software to the black box - there's no way to request it from the box.
I suspect your problem is that your main box is on the new software, which requires different things of the BT servers. So when you plug in an old box, it is no longer connecting to a server it can talk to, hence a C03 error.

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
Subtitles on iPlayer missing
Some reported picture quality issues - both on SCART and HDMI
On the plus side:
Bigger capacity on the hard disc
Faster inteface and movement between sections
Nice new design and sharp interface resolution
Channel logos / graphics now in the information bar menu
When in the TV Guide there's still a small box showing you what you are watching on the current channel
Music playlist
Bookmarks
Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
Ability to reenter a recording at a time offset
Icon to show which recordings have been watched
HD iPlayer
Recently viewed in iPlayer
Ability to resume a programme on iPlayer
Ability to resume on demand
Disk usage on Recordings page
Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
Previous channel facility
'Play all' feature for On Demand series
anything else people want to add?

Subtitles on iPlayer
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BT vision box

Hi my BT vision box has broken the HDMI port won't work, I've tried multiple cables and its defiantly not the cable or the TV that has a fault. I have just spoken to a VERY rude customer advisor who actually asked to speak to "the man" as I didn't understand what he was saying apparently. He is insisting that he needs to send out an engineer to install a new BT vision box...Is this normal practice? He said that a new one wont be able to be connected to my home hub, However, I am sure when I ordered BT vision 2 years ago (about a month after getting the Internet) that I didn't require a BT engineer to come out. I don't mind an engineer coming out but I am on nights all next week, and he will be coming between 1 and 6......Not ideal really.
sorry for the rant. Just want to make sure its essential for the engineer to come out.
Thanks.
Aimee

I had a faulty box with the same HDMI problem when I joined.
I think the engineer just makes sure it is the box at fault before he gives you a new one.
Just think of him as a nosey postman

Bt vision box wont let me watch any channels while...

bt vision box while recordin 1 programme i go to another channel to watch it says no signal or weak signal, and the rest of the channels say the same thing. we have recently brought a new areil lead which is shielded,we stayed on a channel wid the blank screen and when the recordin finished the picture came up we have had problems before this its very annoyin all we do is try and fix this problems any1 know what could be wrong.

no signal or weak signal normally mean an aerial problem or you are in a poor reception area at the moment till the digital switch-over is completed in your area
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BT Vision Box unable to show Freeview HD channels ...

I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week. I plug in my BT vision box everything is fine except I am unable to watch Freeview HD channels.
The Problem is my BT Vision Box shows the Sport Channels except the freeview HD Channels, I get them on normal.
My Youview box shows the Freeview HD Channels and everything else expect the Sky sports channels.
I have spent 2 hours on the phone last week with the technical support team and probably even more as I called twice they even put me through to the sales team because I said I wasnt suscribed to freeview channels (because thats what it says on the TV) and everyone was telling me I was suscribed and I was unable to view the Freeview HD channels. I even took a day off work which I will not get back to get a freeview engineer guy to come to my house which the BT technical team sent and tell me theres nothing he can do and he checked my signal and said it was perfect and told me the Youview box was newer and the BT vision box was older even though I was told vice versa by a BT sales rep when I bought the Skysports channels.
So can someone help me so I can view all my channels I have and not have to swap between boxes and I do not want to speak people on the other side of the world to sort my problem out.
I have done the search channel and reset the box which has not worked.

bruceg87 wrote:
I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week.
Utter nonsense! The black BT Vision+ box came out at least 3.5 years ago. The BT Youview box came out just over 1 year ago.
The reason you can't have Sky Sports over Infinity on the BT Youview box is because Sky haven't agreed to let BT resell Sky Sports on that platform. It's not due to any technical limitation. BT have asked Ofcom to look into this.
The reason you can't pick up the Freeview HD channels over the aerial using the BT Vision+ box is because it is a much older box and doesn't have Freeview HD (DVB-T2) tuners. You need to pick them up over Infinity by getting the 'PSB HD' multicast entitlement added to your account.
The person on the phone was talking rubbish. The engineer was talking sense. His trip to your house sounds like a total waste of both your time and his time. At least BT paid for it I assume.

BT Vision Box Not Receiving ITV or CH4?

Hello. I've joined this forum for the purposes of attempting to resolve a problem that my parents are having with their BT Vision Box.
They are very happy with the system in general, but recently my mother has been unable to watch/record ITV very often. She has tried re-scanning for channels, but this simply lost several channels from the tv guide altogether.
Now I realise that atmospherics sometimes play havoc with freeview, but the reason I am perplexed is that my Panasonic tv upstairs (with inbuilt digital reciever) has almost no trouble recieving these channels, bar the odd blip or two.
Yesterday was case in point when I could watch Doc Martin in perfect quality, and downstairs could see literally nothing. Progarm unavailiable. Channel 4 was the same, though it was at least a static broken image on the BT Vision Box, and not just a black screen.
We had a digital ariel installed about 6 years ago (at some cost) which both our televisions run off (theirs through the Vision Box, as their tv does not have built-in digital tuner). The cableing is up to date aswell, and we have some kind of booster attachment aswell (though the guy who installed the ariel insisted it wasn't a booster, but we need it plugged in to get a signal).
So in conclusion, why can't the BT Vision Box recieve channels from the same ariel as my television, that has no problem getting them?

I think someone conned you somewhere along the line.
It sounds very much like a booster to me.
Also the wind ought to have no effect on your aeriel. (note not ariel that's for your washing machine )
It really does sound like an aerial issue to be honest and maybe it would be worth getting someone to look at it.
If you take the downlead out of this box can you plug the aerial in to the TV?
Hang on - is your TV fed from this box?
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BT Vision box and infinity

Hi
We are considering changing to BT Infinity from normal BT broadband.
We currently have a black BT Vision Box (not yet updated) connected to an upstairs hub using the plug in black powerline adapters.
We paid about £60 to buy the box outright a couple of years ago so don't pay any monthly fee for Vision. We do occasionally 'buy' a film and the cost of this is added to our monthly BT bill. As this dosn't happen very often there is no ongoing cost to us of using the Vision Box for BBC iplayer or for recording, rewinding live TV etc
Would this change if we upgraded to infinity as I can only see the option of about £5 a month to use a vision box
Thank you

Not in the least. There is no problem at all in upgrading to Infinity it will not affect your PAYG option.
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BT Vision+box update

I have a spare bt vision+ box that is used for freeview only. It recently showed that it needed an update but failed to download the update tool as it was not connected to broadband and turned itself off after numerous attempts to download the update tool. I connected it to broadband and it successfully downloaded the update tool and advised box is being updated and will restart when the new software has been installed but the box remains in standby with the blue light on and the remote not functioning. Any advice would be appreciated.

Hi franny,
Just curious. How Long did you leave the STB in that state ?
From my experience, after an update, it does a hard disk check, which sometimes can last for about 20-30 minutes.
Is this issue seen even after you reboot the STB manually ?
If that doesn't work even after waiting for so long, I suggest you factory reset your STB by re-powering it, and holding the Left + Down buttons on the front panel, until you see the update screen again.

BT Vision box freezing but tv picture still in the...

Hi,
I am hoping someone can help.
I have the black bt vision box and it appears to have stopped working.
When I reboot it I have about ten seconds where I can control it using the remote. After that whatever menu is on the screen after that point stays jammed on the screen yet the tv picture in the background continues to stream live. I can't do anything at all except continue to watch what channel is on the screen when it stops responding.
Any help is much appreciated. I've had a search and can't find anyone with the same problem.
Solved!
Go to Solution.

As a test what happens if you reboot with the aerial and Ethernet disconnected? Does it remain responsive after a few minutes?
If so start a "Scan for channels" in TV Settings and immediately reconnect the aerial.
It is just a hunch but I'm thinking the TV Guide EPG database may have been corrupted causing it to crash as soon as it receives a new EPG update. A tuner scan well flush the EPG database and may fix it.

BT Vision Box and Remote Control not working prope...

Hi,
Can anybody help me please?
I have a black BT Vision Box. The remote control had increasingly been sticking so tonight I just turned the power off tonight, left it off for 20 seconds and turned it back on.
It seemed to turn back on and reboot itself normally, it took the amount of time it normally does on a couple of occasions when it froze a few months back. However since I rebooted it approximately 3 hours ago it has been turning itself off and rebooting itself every 10 minutes or so. On one occasion when I turned it off on the front of the machine and left it for a few minutes, it turned itself on and started rebooting itself again.
The remote control is worse than when it was sticking, now there is a delay of up to 30 seconds after I press a button. Sometimes it does not work at all, when that happens it just becomes stuck and eventually reboots itself.
So far I have tried turning it off and on again, I have also tried rebooting the internet connection (which is working fine). I have tried pressing the off button on the actual box for 10 seconds and resetting it that way. I have put new batteries in the remote. Nothing has worked. If anyone can help me that would be great.
Solved!
Go to Solution.

Hi,
Unfortunately I can't get that far now.
I turned all TV related systems off last night in an effort to see if it would work properly today.
I came home from work and turned everything on. The system boots itself up until it gets to a grey screen that says "Nearly there..." with the BT logo in the bottom right corner. It stays like that for approximately one minute. Then it turns itself off and starts rebooting itself again.
I have tried pressing the on/off button on the front of the box and holding it in for 10 secs or so until the box turns itself off and reboots but the effect is still the same as above.
Do you have any other suggestions pleaase, aside from throwing it in the bin?

BT Vision box signal strength indicator

Just received the latest black BT Vision box replacing an older version. Old version worked really well, good picture. New one using same leads and aerial point pixellates at times horribly. The signal quality indicator usually indicates 100% and is green in colour. The signal strength indicator varies: sometimes is shows over 70dBuV and is red, other times it is around 64dBuV and is orange and occasionally it is around 56dBuV an is green. What should it be? It pixellates even when the indicator is green. I had a big new roof aerial fitted a few years ago and there is a booster/distributor box in the roof - currently running just two tv's off it, although rarely at the same time.
Why does the new box not work when the old one did? What do I need to do to cure this? Is the signal too strong or too weak?! Any ideas out there?
Thanks, Graham

Thanks for the feedback. I have tried splitting the aerial with a passive splitter - perhaps marginally better but difficult to say. Even tried splitting again to the point where the signal was showing weak. The strength indicator seems to have a colour coding, starting off red with a weak signal, going orange, then green, then as the signal is stronger it goes orange again and back to red when too strong. I have hit the green optimum region and gone either side of it. Pixellation is always there. Reading all the posts on here about this, I am coming to the conclusion that I am not going to be able to fix this.
I may ask BT to reinstate the old box, it worked perfectly - I only asked for a replacement so that I can have BT Sports and the option of Sky sports. I will just have to stream BT sport to my laptop if I want it. I am a little disappointed about this though.

NEW VISION BOX UPDATE IS USELESS

i have recently had the new update
it worked for a while until tonight 15/11
now it is worse than ever
the lights flash on the remote but no response from the Vision Box
all i get now is a green screen and nothing else
i have rebooted a few times unlugged a few times but nothing it tries to reinstall upgrade
then goes straight back to green screen
this new mBOX must have cost BT millions to get ready and produce
i take it it has never been tested before being thrown at everyone
this is a great advert of the best BT can offer
Solved!
Go to Solution.

Today I received a message on my BT Vision box advising that in 30 days time my box will be updated to the new look software. I am currently on the old style software which has been working perfectly and have Sky Sports and ESPN.
After reading this forum and also seeing the sticky post admitting that BT know the software has issues I am concerned.
Why do BT continue to update current customers boxes when they know that the software has bugs (see below thread from BT) and testing for the fixed software has not been completed?.
community.bt.com/t5/BT-Vision/Recording-problems-on-New-Look-BT-Vision/td-p/652204
Surely they dont want even more current customers to have the known issues than is necessary?
This seems completely stupid to me and surely once the crashing problems etc were found BT should have stopped the roll out of the new look until the issues were fixed in a new version of the software?. This clearly is not the case.
Please can a moderator respond. I will only be happy to receive the new software if the problems have been resolved.

Bt vision box 2nd box is also faulty!!

okay, so im not a big TV viewer, but i do like to record programmes and watch them when the weathers bad, etc. My Silver box crashed, as out of date a few months ago. Promised a new box, which took 4 weeks to resolve because the advisor said they would send out a box, but BT dont. (bad management advice to staff???)
Eventually an engineer arrived, provided a box, which has lasted about a month. It developed a time delay from pressing a button on remote to actually activating the changeover of about 30 seconds, doesnt sound much, but a bit frustrating when your trying to catch an important news story.
Now engineer came a week ago, reset the box, that didnt work so a week later a new box provided, and guess what, it keeps switching itself off !!! Im not sure if its updating or if its just fed up. But I really do dispair.
Not only do we now have to keep a paper list of programmes we record because we have to re enter the details with each reset or new box, but im half way through recording a programme and the whole thing stops, and im left with half a programme.
Ive been offered £20 compensation for one months NO USE of BT vision and considering it was freeview programmes and nothing could be watched, I had hoped that would be sent asap, but have been told it will be on my next bill which is in august. Con??
Sky TV really is beckoning.

Enquire about a Youview box. These are much more reliable than the Vision Box, and are currently replacing the old silver boxes.

New BT vision box appears to keep rebooting

First, a big hello to everyone.
I signed up recently for broadband and vision. Broadband was working from about Saturday although didn't get text from BT to confirm switch on till this morning.
Yesterday Vision box said error C04 (wait till your activation date), fair enough, so checked again this morning and came through the 'rainbow' screen and said connecting to registration server, and a few seconds later did what appeared to be a reboot of the box and repeated the same thing, basically going round in a circle, I left it for about 20 mins or so going round and round.
Is this to be expected? Powerlines are all showing green lights, broadband seems happy. Should I wait until later on does it not sound promising?
Thanks,
Curly
Solved!
Go to Solution.

It sounds like BT Vision has not been set up on your line yet. Whenever it boots up, the Vision box tries to connect to the BT Vision servers. If this fails, it tries again a few times before giving up entirely.
Cynical people might suggest that this behaviour was deliberately designed to ensure that the Vision box would be completely useless without a subscription to BT Vision.

Bt Vision Box C03

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