BT Vision+ Box Delivered- but didn't order one
Hi All,
Had a mystery package delivered from BT today, open it up to find the new Black Vision+ box. This is great however I didn't order it, there's no invoice in there either so I have no idea if I will be charged. Has this happened to anybody else?
Cheers
Bruce
Hi Bruce,
Thanks for posting. This is mysterious.
I can check this for you. Please drop me an email to [email protected], include your BT account details and the link to this thread and I will see if this order was placed on your account.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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New BT Vision Box delivered out of the blue
I have had a brand new black BT Vision Box delivered this morning out of the blue(I currently have on of the old silver boxes). The letter indicated that they were issueing everyone with a new box due to features being rolled out and that the silver box will stop working in 28 days. I have an almost full hard drive of programs and films and there is no way of transfering the data accross. They advise us to watch everything before sending the box back in a prepaid envelope.
As I don't want anything new to be recorded on the old box can I set up my new black box and still watch the recordings on the old box?
Solved!
Go to Solution.rewsan wrote:
As I don't want anything new to be recorded on the old box can I set up my new black box and still watch the recordings on the old box?
Yes you can, but what you would need to do is -
leave the silver box plugged in to the mains and connected to the hub via the ethernet cable
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The silver box will then run and allow you to watch your recorded content
(putting the silver box in to standby is fine, but don't unplug the mains supply)
-+-No longer a forum member-+- -
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Hi,
I am hoping someone can help.
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I am trying to build a query using logical database to extract all orders for which delivery has been done, but not yet billed. I believe i can extract this data using VAV logical database, but not quite sure if i should use VAV or VFV.
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BR
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It would be confusing to seemingly receive another person’s voicemail, although this would be simply explained by someone having the wrong phone number, or dialing a number incorrectly. That being said, unfortunately I do not recognize the phone numbers you listed as one of our primary numbers to contact. As it seems you should have not have been receiving this message, please feel welcome to ignore this. I apologize for any concern or worry this may have caused you.
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Hi my BT vision box has broken the HDMI port won't work, I've tried multiple cables and its defiantly not the cable or the TV that has a fault. I have just spoken to a VERY rude customer advisor who actually asked to speak to "the man" as I didn't understand what he was saying apparently. He is insisting that he needs to send out an engineer to install a new BT vision box...Is this normal practice? He said that a new one wont be able to be connected to my home hub, However, I am sure when I ordered BT vision 2 years ago (about a month after getting the Internet) that I didn't require a BT engineer to come out. I don't mind an engineer coming out but I am on nights all next week, and he will be coming between 1 and 6......Not ideal really.
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What model of BT Vision box is needed for BT Sport...
What model of BT Vision box is needed in order to actually successfully receive BT Sport with a viewing card?
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David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
New Look BT Vision box - issues or no issues
(CL's/Mods/Admin - Please keep this thread separate)
If you are having any issues or indeed no issues, could you please add to this thread. Thanks.
If it is an issue with upgrading, then refer to this link - Problems installing the New Look BT Vision software update
To find the information needed -
Click the BT Vision button on your remote
Scroll down (4 times) to Help & Settings, scroll right (once), then down (2 button presses or until the settings page is displayed), scroll to the System Information tab and press Select
for example, LesC's and mine are currently:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.4.0 | Pace_DiT7831_05_2B
Firepool's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_Dit7431_05_2
borris12's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_DiT7832_05_2B
StuartRogerson's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05
DonDino's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
PottyPerson's:
Middleware Version Number: 4.64.9 rev 1 256 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
AQ's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05_2
PaulC's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
Timrowlands:
Middleware Version Number 4.64.9 rev. 1 256 Build 228901 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
RobbieF's:
Middleware Version Number 4.64.9 rev.1 512 Build228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_3
So far:
Pace_DiT7431_05_1
PP (no issues)
Tim (issues see his post below)
Pace_DiT7431_05_2
firepool (no issues)
DonDino (random reboot every 2 weeks(ish))
PaulC (no issues)
Pace_DiT7431_05_3
Robbie (no issues)
Pace_DiT7831_05
Stu (no issues)
Pace_DiT7831_05_2
AQ (no issues)
Pace_DiT7831_05_2B
DS (random reboots and remote issue)
LesC (box switching off, black screen on Sky Sports channels, unresponsive remote, occasional missed recordings)
Pace_DiT7832_05_2B
borris12 (unknown issues)
-+-No longer a forum member-+-Hi everyone, I have been following this forum for a long time now but not posted previously.
2.5.0 Pace_DiT7431_05_1
Random reboots about twice a week.
Freeview randomly switches to menu view with a red banner warning that there is no broadband. This banner is only on for a few seconds. This has only started during the last software update.
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New black Vision+ box upgrade. Is it a con ?
I am a BT option3 customer and have been for some time. I currently pay £5.49 for my BT vision service.
I enquired to find out why I would be expected to pay £199 in order to get the new box. New customers to BT dont have to pay this.
I was told in the reply that the two boxes have exactly the same functions ! If I wanted a new one I could simply take out a new 12 month contract !
The new contract are a minimum of £7.99 per month for three months before increasing to £14.99 per month.
I have no interest whatsoever in any of the so called vision packs as I have more than an enough to watch already.
This increase represents 100% jus for a different colour box ! BT seem intent on conning us or ripping us off !
Has anyone else triedto replace their old vision box with the new one? I have tried phoning BT but just got send round in circles va several different Indian call cetres, none of whom could answer my query !It's absolutely not a con because it isn't an upgrade. It's just cosmetically different and slightly more efficient on power consumption. Apart from that no difference so not an upgrade therefore if you really really want one you'll have to pay for it.
---Remember to mark as 'solved' and give stars when you like a post--- -
BT Vision Box turns off constantly to reboot. Up t...
For the last month or more, my BT vision box constantly switches off - Blue Screen, then reboots, taking up to 5 minutes at a time.
It's impossible to record anything, watching things is annoying as you keep missing scenes while waiting for the reboot, you can't pause anything as it switches off.
I have called numerous times, and have been given the instructions to restore to factory settings. "It will be the same as having a new box"
I lost all my recordings (which my 3 year old was gutted as it was all his peppa pigs!!)...and it was worse than ever.
Yesterday it switched off over 20 times !!
I have phoned and emailed and not getting a decent response.
I was given £12.50 as a good will gesture last month, but I would be entitled to that as I didn't receive the service I am paying for. I would happily give that £12.50 back just to have my BT vision working.
I am told they are updating software, so surely if this is a problem they know about and were aware of, all customers affected should have been prewarned and compensated accordingly !
Has anyone else had the same problem?
ThanksIn February I was persuaded to upgrade to BT Infinity over the phone when they agreed that part of the deal would be to move my phone line 6', i.e. entering the house from the living-room instead of the hall. It took 3 visits from 3 different engineer to get the message across that I was not switching to BT Infinity if they could not move the phone (needed the 2 power sockets). The BT Vision upgrade happened on a Monday during the day I assume and then kept happening for the rest of the evening. There was no information as to whether this was to be expected so I just left it to is own devices. The next moring the third engineer arrived and installed my BT Infinity hub. When I reinstalled my Powerline adaptors they did not 'connect' so I had no Broadband to the vision box but the BT Vision carried on 'upgrading' has been doing so intermittently ever since. I have ignored it for a week while I tried to sort out my Powerline adaptors and today I finally managed that. I was hoping that would solve the issue of the endless upgrading but it hasn't. It has 'upgraded' twice while I've been typing this! I have had no information about this problem, I thought I was alone until I read your post and as you say, if this has been happening to a lot of BT customers - why haven't they told us about it? I'm going to try some of the things suggested and reboot my Vision box and will let you know how I get on. Is there anyone out there who has actually managed to watch TV?
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