BT Vision Box turns off constantly to reboot. Up t...

For the last month or more, my BT vision box constantly switches off - Blue Screen, then reboots, taking up to 5 minutes at a time.
It's impossible to record anything, watching things is annoying as you keep missing scenes while waiting for the reboot, you can't pause anything as it switches off.
I have called numerous times, and have been given the instructions to restore to factory settings. "It will be the same as having a new box"
I lost all my recordings (which my 3 year old was gutted as it was all his peppa pigs!!)...and it was worse than ever.
Yesterday it switched off over 20 times !!
I have phoned and emailed and not getting a decent response.
I was given £12.50 as a good will gesture last month, but I would be entitled to that as I didn't receive the service I am paying for. I would happily give that £12.50 back just to have my BT vision working.
I am told they are updating software, so surely if this is a problem they know about and were aware of, all customers affected should have been prewarned and compensated accordingly !
Has anyone else had the same problem?
Thanks

In February I was persuaded to upgrade to BT Infinity over the phone when they agreed that part of the deal would be to move my phone line 6', i.e. entering the house from the living-room instead of the hall. It took 3 visits from 3 different engineer to get the message across that I was not switching to BT Infinity if they could not move the phone (needed the 2 power sockets). The BT Vision upgrade happened on a Monday during the day I assume and then kept happening for the rest of the evening. There was no information as to whether this was to be expected so I just left it to is own devices. The next moring the third engineer arrived and installed my BT Infinity hub. When I reinstalled my Powerline adaptors they did not 'connect' so I had no Broadband to the vision box but the BT Vision carried on 'upgrading' has been doing so intermittently ever since. I have ignored it for a week while I tried to sort out my Powerline adaptors and today I finally managed that. I was hoping that would solve the issue of the endless upgrading but it hasn't. It has 'upgraded' twice while I've been typing this! I have had no information about this problem, I thought I was alone until I read your post and as you say, if this has been happening to a lot of BT customers - why haven't they told us about it? I'm going to try some of the things suggested and reboot my Vision box and will let you know how I get on. Is there anyone out there who has actually managed to watch TV?

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