BT Vision box update is RUBBISH

How rubbish is this? After a week of having a call logged with BT Vision, because my box wont scan for channels since the update, what happened? Nothing. No message, no progress, no help at all. Obviously BT don't give a sh*t and just after I upgraded to Infinity. I give up. Off to Sky, which I'm gutted about.

Hi Rhodwindsor,
Sorry to hear that your Vision box isn't scanning for channels, following the update. I will be able to look into this for you. Please could you send me in your details using the link found in the "About Me" section of my profile?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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BT Vision+box update

I have a spare bt vision+ box that is used for freeview only. It recently showed that it needed an update but failed to download the update tool as it was not connected to broadband and turned itself off after numerous attempts to download the update tool. I connected it to broadband and it successfully downloaded the update tool and advised box is being updated and will restart when the new software has been installed but the box remains in standby with the blue light on and the remote not functioning. Any advice would be appreciated.

Hi franny,
Just curious. How Long did you leave the STB in that state ?
From my experience, after an update, it does a hard disk check, which sometimes can last for about 20-30 minutes.
Is this issue seen even after you reboot the STB manually ?
If that doesn't work even after waiting for so long, I suggest you factory reset your STB by re-powering it, and holding the Left + Down buttons on the front panel, until you see the update screen again.

NEW VISION BOX UPDATE IS USELESS

i have recently had the new update
it worked for a while until tonight 15/11
now it is worse than ever
the lights flash on the remote but no response from the Vision Box
all i get now is a green screen and nothing else
i have rebooted a few times unlugged a few times but nothing it tries to reinstall upgrade
then goes straight back to green screen
this new mBOX must have cost BT millions to get ready and produce
i take it it has never been tested before being thrown at everyone
this is a great advert of the best BT can offer
Solved!
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Today I received a message on my BT Vision box advising that in 30 days time my box will be updated to the new look software. I am currently on the old style software which has been working perfectly and have Sky Sports and ESPN.
After reading this forum and also seeing the sticky post admitting that BT know the software has issues I am concerned.
Why do BT continue to update current customers boxes when they know that the software has bugs (see below thread from BT) and testing for the fixed software has not been completed?.
community.bt.com/t5/BT-Vision/Recording-problems-on-New-Look-BT-Vision/td-p/652204
Surely they dont want even more current customers to have the known issues than is necessary?
This seems completely stupid to me and surely once the crashing problems etc were found BT should have stopped the roll out of the new look until the issues were fixed in a new version of the software?. This clearly is not the case.
Please can a moderator respond. I will only be happy to receive the new software if the problems have been resolved.

Noise from BT Vision box

I have noticed lately that a low noise is coming from my vision box (sounds like it is recording) even though I am not using it and it is on standby. Also I can feel some low heat on top of the set all of the time.
Is this normal? (I have onlly noticed this since the BT Vision upgrade). BT were not very helpful.
I would appreciate any comments.
Solved!
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This problem has definately not been solved!
I have also noticed that my BT Vision box has not actually powered down in standby since the BT 'upgrade'. It continues to whirr and buzz adding a nuisance noise which I find very disturbing, and it uses just as much electricity as when it's fully on (checked with a electricity monitor). I have to keep switching the whole box off, which means that it renders the recording facility useless, and takes time to reload when switched on again.
After several conversations with BT customer help, it turns out that they are mostly clueless as to why it can no longer power down. We've reset, rebootted and all the rest - no change. Finally I get through to a techie who is able to tell me that the 'up'-graded software in the box will now keep it working continually in the background, even though it's on 'standby' so as to catch all the wunderbar updates that BT is sending it, and so it will never miss any of these golden streams of new data.
Ok, fine, I said, then bye bye BT! Why would I want to pay for a service that only offers me inconvience, wastes my energy, adds to noise pollution. Added to which, the new EPG display is frankly rubbish and illegible.
Can anyone recommed a good stand-alone pvr? :-)

Bt Vision Box C03

Hi,
I was given a Bt Vision box a black one 500Gb by a friend but i cant seem to get it to work i keep getting C03 Error which i believe is to do with a subscription which i dont have, I do have bt broadband. I borrowed a bt vision box from a family member who doesn't have a subscription either not to long ago and that worked fine at my house without a subscription.
But this new one doesn't.
After searching the internet i found out that i need a update the (box i was given had a factory reset) ?
Thanks

They actually switched off the Microsoft CE software which was the original software from the start up of the Vision service which was on the Silver box. BT then introduced the Black Vision Box initially with the same Windows software. BT then changed to the Linux software and BT then updated the Black boxes to run the new software and replaced those in a contract with a Silver box with the Black box which left those with Silver boxes on PAYG contracts.
So, some older Black boxes that haven't been upgraded could still have the old Windows software, which is what the OP has.
Stew

BT Vision Box unable to show Freeview HD channels ...

I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week. I plug in my BT vision box everything is fine except I am unable to watch Freeview HD channels.
The Problem is my BT Vision Box shows the Sport Channels except the freeview HD Channels, I get them on normal.
My Youview box shows the Freeview HD Channels and everything else expect the Sky sports channels.
I have spent 2 hours on the phone last week with the technical support team and probably even more as I called twice they even put me through to the sales team because I said I wasnt suscribed to freeview channels (because thats what it says on the TV) and everyone was telling me I was suscribed and I was unable to view the Freeview HD channels. I even took a day off work which I will not get back to get a freeview engineer guy to come to my house which the BT technical team sent and tell me theres nothing he can do and he checked my signal and said it was perfect and told me the Youview box was newer and the BT vision box was older even though I was told vice versa by a BT sales rep when I bought the Skysports channels.
So can someone help me so I can view all my channels I have and not have to swap between boxes and I do not want to speak people on the other side of the world to sort my problem out.
I have done the search channel and reset the box which has not worked.

bruceg87 wrote:
I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week.
Utter nonsense! The black BT Vision+ box came out at least 3.5 years ago. The BT Youview box came out just over 1 year ago.
The reason you can't have Sky Sports over Infinity on the BT Youview box is because Sky haven't agreed to let BT resell Sky Sports on that platform. It's not due to any technical limitation. BT have asked Ofcom to look into this.
The reason you can't pick up the Freeview HD channels over the aerial using the BT Vision+ box is because it is a much older box and doesn't have Freeview HD (DVB-T2) tuners. You need to pick them up over Infinity by getting the 'PSB HD' multicast entitlement added to your account.
The person on the phone was talking rubbish. The engineer was talking sense. His trip to your house sounds like a total waste of both your time and his time. At least BT paid for it I assume.

BT Vision box and infinity

Hi
We are considering changing to BT Infinity from normal BT broadband.
We currently have a black BT Vision Box (not yet updated) connected to an upstairs hub using the plug in black powerline adapters.
We paid about £60 to buy the box outright a couple of years ago so don't pay any monthly fee for Vision. We do occasionally 'buy' a film and the cost of this is added to our monthly BT bill. As this dosn't happen very often there is no ongoing cost to us of using the Vision Box for BBC iplayer or for recording, rewinding live TV etc
Would this change if we upgraded to infinity as I can only see the option of about £5 a month to use a vision box
Thank you

Not in the least. There is no problem at all in upgrading to Infinity it will not affect your PAYG option.
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BT Vision box freezing but tv picture still in the...

Hi,
I am hoping someone can help.
I have the black bt vision box and it appears to have stopped working.
When I reboot it I have about ten seconds where I can control it using the remote. After that whatever menu is on the screen after that point stays jammed on the screen yet the tv picture in the background continues to stream live. I can't do anything at all except continue to watch what channel is on the screen when it stops responding.
Any help is much appreciated. I've had a search and can't find anyone with the same problem.
Solved!
Go to Solution.

As a test what happens if you reboot with the aerial and Ethernet disconnected? Does it remain responsive after a few minutes?
If so start a "Scan for channels" in TV Settings and immediately reconnect the aerial.
It is just a hunch but I'm thinking the TV Guide EPG database may have been corrupted causing it to crash as soon as it receives a new EPG update. A tuner scan well flush the EPG database and may fix it.

Bt vision box 2nd box is also faulty!!

okay, so im not a big TV viewer, but i do like to record programmes and watch them when the weathers bad, etc. My Silver box crashed, as out of date a few months ago. Promised a new box, which took 4 weeks to resolve because the advisor said they would send out a box, but BT dont. (bad management advice to staff???)
Eventually an engineer arrived, provided a box, which has lasted about a month. It developed a time delay from pressing a button on remote to actually activating the changeover of about 30 seconds, doesnt sound much, but a bit frustrating when your trying to catch an important news story.
Now engineer came a week ago, reset the box, that didnt work so a week later a new box provided, and guess what, it keeps switching itself off !!! Im not sure if its updating or if its just fed up. But I really do dispair.
Not only do we now have to keep a paper list of programmes we record because we have to re enter the details with each reset or new box, but im half way through recording a programme and the whole thing stops, and im left with half a programme.
Ive been offered £20 compensation for one months NO USE of BT vision and considering it was freeview programmes and nothing could be watched, I had hoped that would be sent asap, but have been told it will be on my next bill which is in august. Con??
Sky TV really is beckoning.

Enquire about a Youview box. These are much more reliable than the Vision Box, and are currently replacing the old silver boxes.

New BT Vision+ box always has red power light

My father has just re-subscribed to BT Vision and received a new Black Vision box. Setup went through OK. Update received and installed fine at first boot. However, the Power light has never changed from being red, not the record light, but the power light.
The Box is working fine, you can watch, record pause, rewind, on demand everything. But the power light refuses to change colour, as I understand it should show either Blue, Purple or Red. Well we've never seen either of the first two. Any ideas? We tried turning it off completely overnight - no change.
M

Sounds like it's faulty, ring the THD 0800 1114567 and get another one sent.

New Look BT Vision box - issues or no issues

(CL's/Mods/Admin - Please keep this thread separate)
If you are having any issues or indeed no issues, could you please add to this thread. Thanks.
If it is an issue with upgrading, then refer to this link - Problems installing the New Look BT Vision software update
To find the information needed -
Click the BT Vision button on your remote
Scroll down (4 times) to Help & Settings, scroll right (once), then down (2 button presses or until the settings page is displayed), scroll to the System Information tab and press Select
for example, LesC's and mine are currently:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.4.0 | Pace_DiT7831_05_2B
Firepool's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_Dit7431_05_2
borris12's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_DiT7832_05_2B
StuartRogerson's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05
DonDino's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
PottyPerson's:
Middleware Version Number: 4.64.9 rev 1 256 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
AQ's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05_2
PaulC's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
Timrowlands:
Middleware Version Number 4.64.9 rev. 1 256 Build 228901 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
RobbieF's:
Middleware Version Number 4.64.9 rev.1 512 Build228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_3
So far:
Pace_DiT7431_05_1
PP (no issues)
Tim (issues see his post below)
Pace_DiT7431_05_2
firepool (no issues)
DonDino (random reboot every 2 weeks(ish))
PaulC (no issues)
Pace_DiT7431_05_3
Robbie (no issues)
Pace_DiT7831_05
Stu (no issues)
Pace_DiT7831_05_2
AQ (no issues)
Pace_DiT7831_05_2B
DS (random reboots and remote issue)
LesC (box switching off, black screen on Sky Sports channels, unresponsive remote, occasional missed recordings)
Pace_DiT7832_05_2B
borris12 (unknown issues)
-+-No longer a forum member-+-

Hi everyone, I have been following this forum for a long time now but not posted previously.
2.5.0 Pace_DiT7431_05_1
Random reboots about twice a week.
Freeview randomly switches to menu view with a red banner warning that there is no broadband. This banner is only on for a few seconds. This has only started during the last software update.
Samsung TV will now not recognise the HDMI output without toggling through the AV inputs. Prior to the last couple of software updates you could get round this by switching the vision box on prior to the TV. On the classic software it didn't matter what was switched on first, I could immediately view vision through HDMI. (I'd be interested if anyone else is experiencing this or whether it is just a shortcoming with my TV)

Black BT Vision+ box keeps rebooting.

Our box keeps switching itself off, then going through the start up procedure 3 or 4 times a night for quite a while now. This makes watching anything impossible and very frustrating. We had the update on 09 Sep but it is still rebooting! I have contacted BT re this and waiting for a reply. Has anyone else had this problem?

Sorry to hear about your problem.
Please go to Help & Settings, Settings, TV Settings and select Scan for Channels. This should take 3 or 4 minutes. It won't affect any existing or future recordings but will stop any recordings currently in progress, so make sure nothing is being recorded or about to be recorded.
This may resolve your reboot problem as it causes various internal databases to be rebuilt. Please let us know if it helps.
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here to give advice primarily on the BT Vision+ box. Go Here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

BT Vision Box turns off constantly to reboot. Up t...

For the last month or more, my BT vision box constantly switches off - Blue Screen, then reboots, taking up to 5 minutes at a time.
It's impossible to record anything, watching things is annoying as you keep missing scenes while waiting for the reboot, you can't pause anything as it switches off.
I have called numerous times, and have been given the instructions to restore to factory settings. "It will be the same as having a new box"
I lost all my recordings (which my 3 year old was gutted as it was all his peppa pigs!!)...and it was worse than ever.
Yesterday it switched off over 20 times !!
I have phoned and emailed and not getting a decent response.
I was given £12.50 as a good will gesture last month, but I would be entitled to that as I didn't receive the service I am paying for. I would happily give that £12.50 back just to have my BT vision working.
I am told they are updating software, so surely if this is a problem they know about and were aware of, all customers affected should have been prewarned and compensated accordingly !
Has anyone else had the same problem?
Thanks

In February I was persuaded to upgrade to BT Infinity over the phone when they agreed that part of the deal would be to move my phone line 6', i.e. entering the house from the living-room instead of the hall. It took 3 visits from 3 different engineer to get the message across that I was not switching to BT Infinity if they could not move the phone (needed the 2 power sockets). The BT Vision upgrade happened on a Monday during the day I assume and then kept happening for the rest of the evening. There was no information as to whether this was to be expected so I just left it to is own devices. The next moring the third engineer arrived and installed my BT Infinity hub. When I reinstalled my Powerline adaptors they did not 'connect' so I had no Broadband to the vision box but the BT Vision carried on 'upgrading' has been doing so intermittently ever since. I have ignored it for a week while I tried to sort out my Powerline adaptors and today I finally managed that. I was hoping that would solve the issue of the endless upgrading but it hasn't. It has 'upgraded' twice while I've been typing this! I have had no information about this problem, I thought I was alone until I read your post and as you say, if this has been happening to a lot of BT customers - why haven't they told us about it? I'm going to try some of the things suggested and reboot my Vision box and will let you know how I get on. Is there anyone out there who has actually managed to watch TV?

Error CO3 on second vision Box,can anyone help??

Probably been asked lots of times,but how recently? Got an old black vision box and a silver one (additional to my main one) and just want to know is there any way I can get either of them to be a stand alone pvr in another room,when I unplug my main box and load up either of my old boxes I just get a Error CO3 message,I thought I read somewhere there was a new update so you could use the older vision boxes,any info please??

The old silver boxes can't take the new software. The early black ones can take the new software, but can't do everything that the new ones can. However, it requires BT to push the new software to the black box - there's no way to request it from the box.
I suspect your problem is that your main box is on the new software, which requires different things of the BT servers. So when you plug in an old box, it is no longer connecting to a server it can talk to, hence a C03 error.

Vision box opens a port - Is this safe?

Following on from this thread my hub3 had a firmware update in the early hours, it's now 4.7.5.1.83.8.94.1.11 (Type A).
Anyway, when the hub3's came out shields up reported that port 161 was open and flagged this as a bad.
After the hub firmware update port 161 is now closed, but shields up now reports the port 1024 is open.
(I don't recall port 1024 being open prior to the hub's firmware update - could someone test and let me know)
The hub's event log and some testing proves it is the BTVision box, so is this safe?
-+-No longer a forum member-+-
Solved!
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Interestingly nmap reports port 1024 on what I assume is my old black BTVision box, (as opposed to what I think must be the two ports inside), as being the KDE display manager...
widget@desktop:~$ nmap -PN -p 1024 192.168.1.66
Starting Nmap 5.21 ( http://nmap.org ) at 2012-12-12 10:28 GMT
Nmap scan report for Unknown-b0-89-91-f5-e5-21.home (192.168.1.66)
Host is up.
PORT STATE SERVICE
1024/tcp filtered kdm
Nmap done: 1 IP address (1 host up) scanned in 2.46 seconds
The two ports inside have port 80 open.
Having said that I've been leaving uPNP on because I play various online games, etc. and can't be bothered to sort out port forwarding for each of them. Most security concerns revolve around insecured applications and if you've got those you're in a whole WORLD of trouble anyway. In any case, opinions are divided...
http://networking.nitecruzr.net/2006/01/nat-routers-with-upnp-security-risk-or.html
http://www.howtogeek.com/122487/htg-explains-is-upnp-a-security-risk/
I haven't run windoze for a decade and a half, I don't install stuff if I don't know where it's come from, (and can preferably study the source code and recompile if I want to), so I doubt I'm in too much danger.
I did think about installing a NAT router construcyed from an old PC between the BT Vision box and the homehub just to see what is what sending and where using iptraf logging but haven't got around to it. I did have a little wireless NAT router inserted betwen them which had a log feature but never got around to studying them as the log facility on it wasn't very sophistacted, it lacked 'granularity', (love that word).
I've always told people they shouldn't rely on their routers for security so maybe I've just been listening to my own advice too long.

BT Vision box update is RUBBISH

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